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Reviews of Wingate by Wyndham Lafayette Airport

2.5 out of 5
Wingate by Wyndham Lafayette Airport
702 E Kaliste Saloom Rd, Lafayette, LA

Reviews

8.2

Very Good

Rating 10 - Excellent. 454 out of 1000 reviews" "
Rating 8 - Good. 304 out of 1000 reviews" "
Rating 6 - Okay. 117 out of 1000 reviews" "
Rating 4 - Poor. 72 out of 1000 reviews" "
Rating 2 - Terrible. 53 out of 1000 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

byron

Liked: Cleanliness
Stayed 2 nights in Apr 2024

10/10 Excellent

Rebecca

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean updated room. Definitely worth the stay.
Stayed 1 night in Apr 2024
Response from Lex on Apr 15, 2024
Thank you so much for taking the time to share your positive review of our hotel. We're thrilled to hear that you enjoyed your stay with us and that our accommodations and services met your expectations.Our team works hard to provide our guests with a comfortable and enjoyable experience, so we're delighted to know that we were successful in doing so during your visit.Thank you again for your kind words. We hope to have the pleasure of welcoming you back soon for another memorable stay.

2/10 Terrible

Jamey

When we arrived at the hotel they had no reservations for us.NOTHING!!!Also They had no other rooms available. No other hotels with-in 20 miles of there had any rooms.I paid $108 for nothing. I expect a answer to this email,and a full refund.
Stayed 1 night in Apr 2024
Response from Lex on Apr 10, 2024
I am incredibly sorry to hear that you had to endure this experience. I am currently on the line with Expedia to investigate what happened with your reservation as it was never transferred to our system and I cannot access the details through our Expedia Partner Central. Since you prepaid Expedia I unfortunately have no direct control over issuing a refund, however I will continue to work to get Expedia to give you the refund you deserve.Again, I apologize for this inconvenience

8/10 Good

Cale, Bluffdale

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A little slow trying to check out but still okay.
Stayed 1 night in Apr 2024
Response from Lex on Apr 8, 2024
Thank you so much for taking the time to share your positive review of our hotel. We're thrilled to hear that you enjoyed your stay with us and that our accommodations and services met your expectations.Our team works hard to provide our guests with a comfortable and enjoyable experience, so we're delighted to know that we were successful in doing so during your visit.Thank you again for your kind words. We hope to have the pleasure of welcoming you back soon for another memorable stay.

8/10 Good

Kirk

Traveled with family
Bathroom was really small. No complementary bottles of water in rooms.
Stayed 1 night in Apr 2024
Response from Lex on Apr 8, 2024
Thank you so much for taking the time to share your positive review of our hotel. We're thrilled to hear that you enjoyed your stay with us and that our accommodations and services met your expectations.Our team works hard to provide our guests with a comfortable and enjoyable experience, so we're delighted to know that we were successful in doing so during your visit.Thank you again for your kind words. We hope to have the pleasure of welcoming you back soon for another memorable stay.

10/10 Excellent

MIKE

Traveled with family
Clean friendly
Stayed 1 night in Apr 2024
Response from Lex on Apr 8, 2024
Thank you so much for taking the time to share your positive review of our hotel. We're thrilled to hear that you enjoyed your stay with us and that our accommodations and services met your expectations.Our team works hard to provide our guests with a comfortable and enjoyable experience, so we're delighted to know that we were successful in doing so during your visit.Thank you again for your kind words. We hope to have the pleasure of welcoming you back soon for another memorable stay.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lex on Apr 8, 2024
Thank you so much for taking the time to share your positive review of our hotel. We're thrilled to hear that you enjoyed your stay with us and that our accommodations and services met your expectations.Our team works hard to provide our guests with a comfortable and enjoyable experience, so we're delighted to know that we were successful in doing so during your visit.Thank you again for your kind words. We hope to have the pleasure of welcoming you back soon for another memorable stay.

6/10 Okay

donishia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I did not like the fact that there were not enough towels on hand
Stayed 3 nights in Mar 2024
Response from Lex on Apr 1, 2024
Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very clean. The staff were so friendly.
Stayed 1 night in Mar 2024
Response from Lex on Mar 28, 2024
Thank you so much for taking the time to share your positive review of our hotel. We're thrilled to hear that you enjoyed your stay with us and that our accommodations and services met your expectations.Our team works hard to provide our guests with a comfortable and enjoyable experience, so we're delighted to know that we were successful in doing so during your visit.Thank you again for your kind words. We hope to have the pleasure of welcoming you back soon for another memorable stay.

8/10 Good

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lex on Mar 28, 2024
Thank you so much for taking the time to share your positive review of our hotel. We're thrilled to hear that you enjoyed your stay with us and that our accommodations and services met your expectations.Our team works hard to provide our guests with a comfortable and enjoyable experience, so we're delighted to know that we were successful in doing so during your visit.Thank you again for your kind words. We hope to have the pleasure of welcoming you back soon for another memorable stay.

6/10 Okay

Steven, Mayflower

Business traveler
Liked: Cleanliness, staff & service
The bed and pillows were very good. The bathroom was a bit small and I would prefer a large, shower only instead of a tub/shower combination. The TV was much easier to use than I've encountered at other hotels but needs more access to free movies and TCM.
Stayed 1 night in Mar 2024
Response from Lex on Mar 26, 2024
Thank you so much for taking the time to share your positive review of our hotel. We're thrilled to hear that you enjoyed your stay with us and we greatly appreciate the actionable comments you left for us to review. It truly does help us grow and better serve our guests in the future.Thank you again for your kind words. We hope to have the pleasure of welcoming you back soon for another memorable stay.

2/10 Terrible

Crystal, Mansura

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, the front clerk was extremely rude, not helpful whatsoever, and excused me for stealing something from the “store” located behind the front desk; she was demanding in a rude and abrasive manner that I empty my jacket pockets because I'm assuming she seen my starbucks drink i purchased prior to arriving at the hotel, this was degrading and unprofessional. Most importantly, the room was not described as advertised in the pictures when booking. Also,one of the beds had stains on the comforter, the TV had red lines throughout the whole screen,and the refrigerator did not work. The virtual assistant named Jose gave me this case number, S#181954222.After chatting and letting him know the issues i was having I went down to the hot tub to try to relax, i got in the Hot tub and it was extremely disgusting and dangerous, I cut my toe on the jagged cement that was inside of the hot tub causing my foot to bleed. I have a video of the conditions that the hot tub room and the hot tub is in,along with my bleeding toe. lastly, there were no towels available in the hot tub room. When i went to the front desk to ask about towels i was told to get towels from my room that they were out at the front desk.
Stayed 1 night in Mar 2024
Response from Lex on Mar 17, 2024
Firstly, I sincerely apologize for the experience that you have described. I do wish you would have made this known to me as I spoke to you and your husband before your departure as I could have and most certainly would have done something about it immediately. We take guest feedback seriously and I am disheartened to hear that you were so thoroughly displeased. Rest assured, I have taken note of your feedback and will be implementing procedures to ensure these occurrences never happen again. Again, I apologize that we fell so far short of your expectations and we hope to earn the opportunity to have you stay with us again in the future.

10/10 Excellent

Andy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy with our stay. The facilities are clean, the hot tub was nice at the end of a long drive, and the room was nice. But the Air Conditioner seemed to be stopped up because there was water in the carpet in front of it, causing a soppy exit from the bed in the morning. Minor thing, and the lady at the desk as we were checking out said she'd let the Maintenance Man know and that she appreciated us letting her know. Great stay really, and we will be back!
Stayed 1 night in Mar 2024
Response from Lex on Mar 17, 2024
Thank you so much for taking the time to share your positive review of our hotel. We're thrilled to hear that you enjoyed your stay with us and that our accommodations and services met your expectations.Our team works hard to provide our guests with a comfortable and enjoyable experience, so we're delighted to know that we were successful in doing so during your visit.Thank you again for your kind words. We hope to have the pleasure of welcoming you back soon for another memorable stay.

10/10 Excellent

Deepak

Stayed 1 night in Mar 2024
Response from Lex on Apr 8, 2024
Thank you so much for taking the time to share your positive review of our hotel. We're thrilled to hear that you enjoyed your stay with us and that our accommodations and services met your expectations.Our team works hard to provide our guests with a comfortable and enjoyable experience, so we're delighted to know that we were successful in doing so during your visit.Thank you again for your kind words. We hope to have the pleasure of welcoming you back soon for another memorable stay.

10/10 Excellent

Leslie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quick check in. Nice room.
Stayed 1 night in Mar 2024
Response from Lex on Mar 11, 2024
Thank you so much for taking the time to share your positive review of our hotel. We're thrilled to hear that you enjoyed your stay with us and that our accommodations and services met your expectations.Our team works hard to provide our guests with a comfortable and enjoyable experience, so we're delighted to know that we were successful in doing so during your visit.Thank you again for your kind words. We hope to have the pleasure of welcoming you back soon for another memorable stay.

2/10 Terrible

Ted

Stayed 6 nights in Mar 2024
Response from Lex on Apr 1, 2024
Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.

8/10 Good

Lee

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying here, and I would again. Both times I chose the place for the location since I need to make visits to the UL-Lafayette campus. The room was cozy and the breakfast is pretty good compared to other places.
Stayed 1 night in Mar 2024
Response from Lex on Mar 11, 2024
Thank you so much for taking the time to share your positive review of our hotel. We're thrilled to hear that you enjoyed your stay with us and that our accommodations and services met your expectations.Our team works hard to provide our guests with a comfortable and enjoyable experience, so we're delighted to know that we were successful in doing so during your visit.Thank you again for your kind words. We hope to have the pleasure of welcoming you back soon for another memorable stay.

2/10 Terrible

Robert, Leduc County

Stayed 1 night in Mar 2024
Response from Lex on Mar 28, 2024
Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.

8/10 Good

Max, Knoxville

Liked: Cleanliness, staff & service, amenities
This is a nice hotel with a large breakfast area and convenient 24/7 shuttle service. The staff is also superb. My one frustration was my room needed the air filter changed, and I left hurriedly before telling them. The main area did not upset my allergies. Almost perfect.
Stayed 1 night in Mar 2024
Response from Lex on Mar 7, 2024
Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your feedback as it helps us continually improve our services.We're delighted to hear that you enjoyed certain aspects of your stay. It's always encouraging to know when our guests have positive experiences. However, we also noticed that there were some aspects that did not meet your expectations, and we sincerely apologize for any inconvenience caused. We take all feedback seriously and will be actively addressing all concerns. Thank you again for the feedback and thank you for choosing Wingate by Wyndham!

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lex on Mar 1, 2024
Thank you so much for taking the time to share your positive review of our hotel. We're thrilled to hear that you enjoyed your stay with us and that our accommodations and services met your expectations.Our team works hard to provide our guests with a comfortable and enjoyable experience, so we're delighted to know that we were successful in doing so during your visit.Thank you again for your kind words. We hope to have the pleasure of welcoming you back soon for another memorable stay.

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly. The rooms were very clean. Location is very easy to get to
Stayed 1 night in Feb 2024
Response from Lex on Feb 26, 2024
Thank you so much for taking the time to share your positive review of our hotel. We're thrilled to hear that you enjoyed your stay with us and that our accommodations and services met your expectations.Our team works hard to provide our guests with a comfortable and enjoyable experience, so we're delighted to know that we were successful in doing so during your visit.Thank you again for your kind words. We hope to have the pleasure of welcoming you back soon for another memorable stay.

6/10 Okay

Ramsey

Traveled with partner
Disliked: Amenities, property conditions & facilities
The bed was very comfortable but the property and rooms all smelled like cigarettes.
Stayed 1 night in Feb 2024
Response from Lex on Feb 26, 2024
Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your feedback as it helps us continually improve our services.We're delighted to hear that you enjoyed certain aspects of your stay. It's always encouraging to know when our guests have positive experiences. However, we also noticed that there were some aspects that did not meet your expectations, and we sincerely apologize for any inconvenience caused. We take all feedback seriously and will be actively addressing all concerns. Thank you again for the feedback and thank you for choosing Wingate by Wyndham!

4/10 Poor

Savannah

Stayed 1 night in Feb 2024
Response from Lex on Mar 26, 2024
Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Lex on Feb 23, 2024
Thank you so much for taking the time to share your positive review of our hotel. We're thrilled to hear that you enjoyed your stay with us and that our accommodations and services met your expectations.Our team works hard to provide our guests with a comfortable and enjoyable experience, so we're delighted to know that we were successful in doing so during your visit.Thank you again for your kind words. We hope to have the pleasure of welcoming you back soon for another memorable stay.

10/10 Excellent

Andrea

Liked: Cleanliness, amenities, property conditions & facilities
I stay here every time I come to town I was disappointed that someone wrecked my car in the parking lot. Other than that I’m pleased with the hotel itself
Stayed 2 nights in Feb 2024
Response from Lex on Feb 15, 2024
Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your feedback as it helps us continually improve our services.We're delighted to hear that you enjoyed certain aspects of your stay. It's always encouraging to know when our guests have positive experiences. However, we also noticed that there were some aspects that did not meet your expectations, and we sincerely apologize for any inconvenience caused. We take all feedback seriously and will be actively addressing all concerns. Thank you again for the feedback and thank you for choosing Wingate by Wyndham!

8/10 Good

Jason

Stayed 1 night in Feb 2024
Response from Lex on Mar 26, 2024
Thank you so much for taking the time to share your positive review of our hotel. We're thrilled to hear that you enjoyed your stay with us and that our accommodations and services met your expectations.Our team works hard to provide our guests with a comfortable and enjoyable experience, so we're delighted to know that we were successful in doing so during your visit.Thank you again for your kind words. We hope to have the pleasure of welcoming you back soon for another memorable stay.

4/10 Poor

Deepak

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Staff is rude. Not at all safe location. Nothing to do around or eat
Stayed 1 night in Feb 2024
Response from Lex on Feb 15, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had during your stay at our hotel. We take all guest reviews seriously, as they provide valuable insights into areas where we can improve our services.We are truly sorry to hear about the issues you encountered, and we want to assure you that your concerns have been brought to the attention of our management team. We are actively investigating the issues you raised and taking steps to address them promptly. Your satisfaction is our top priority, and we are committed to making the necessary improvements to ensure that future guests do not encounter similar challenges.We appreciate your candid feedback, as it allows us to identify areas for improvement and take corrective action. Please know that your comments have not fallen on deaf ears, and we are dedicated to providing a positive and enjoyable experience for all our guests.Once again, we apologize for any inconvenience you experienced, and we hope you will consider giving us another chance to exceed your expectations in the future.

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 1 night in Feb 2024
Response from Lex on Feb 12, 2024
Thank you so much for taking the time to share your positive review of our hotel. We're thrilled to hear that you enjoyed your stay with us and that our accommodations and services met your expectations.Our team works hard to provide our guests with a comfortable and enjoyable experience, so we're delighted to know that we were successful in doing so during your visit.Thank you again for your kind words. We hope to have the pleasure of welcoming you back soon for another memorable stay.

10/10 Excellent

Aric

Traveled with family
Comfortable and clean.
Stayed 1 night in Feb 2024
Response from Lex on Feb 12, 2024
Thank you so much for taking the time to share your positive review of our hotel. We're thrilled to hear that you enjoyed your stay with us and that our accommodations and services met your expectations.Our team works hard to provide our guests with a comfortable and enjoyable experience, so we're delighted to know that we were successful in doing so during your visit.Thank you again for your kind words. We hope to have the pleasure of welcoming you back soon for another memorable stay.

6/10 Okay

London

Traveled with family and small children, Business traveler
Disliked: Cleanliness
It was average at best, and there were a couple of cleanliness issues. Not a bad experience, but not a great one either. Pretty mediocre.
Stayed 1 night in Feb 2024
Response from Lex on Feb 12, 2024
Thank you for taking the time to leave us some feedback, we are saddened to hear we did not meet your expectations during your stay. We take meeting and exceeding our guests expectations seriously and strive to satisfy every guest who chooses to stay with us. Thank you again for leaving us a review and we hope to earn the opportunity to give you a better guest experience in the future.

10/10 Excellent

Beth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 1 night in Jan 2024
Response from Lex on Jan 31, 2024
Thank you so much for taking the time to share your positive review of our hotel. We're thrilled to hear that you enjoyed your stay with us and that our accommodations and services met your expectations.Our team works hard to provide our guests with a comfortable and enjoyable experience, so we're delighted to know that we were successful in doing so during your visit.Thank you again for your kind words. We hope to have the pleasure of welcoming you back soon for another memorable stay.

2/10 Terrible

La’Shanta

Response from Lex on Mar 26, 2024
Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.

4/10 Poor

Sharon

Business traveler, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The staff was aloof and distant. The ice machine on the 3rd floor was broken. The air-conditioning unit was falling apart. It was as if she was trying to give me the worst room they had. Will never stay there again and will not recommend to anyone
Stayed 1 night in Jan 2024
Response from Lex on Jan 31, 2024
Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.

8/10 Good

Kris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lex on Jan 31, 2024
Thank you so much for taking the time to share your positive review of our hotel. We're thrilled to hear that you enjoyed your stay with us and that our accommodations and services met your expectations.Our team works hard to provide our guests with a comfortable and enjoyable experience, so we're delighted to know that we were successful in doing so during your visit.Thank you again for your kind words. We hope to have the pleasure of welcoming you back soon for another memorable stay.

8/10 Good

Amy

Stayed 1 night in Jan 2024
Response from Lex on Jan 31, 2024
Thank you so much for taking the time to share your positive review of our hotel. We're thrilled to hear that you enjoyed your stay with us and that our accommodations and services met your expectations.Our team works hard to provide our guests with a comfortable and enjoyable experience, so we're delighted to know that we were successful in doing so during your visit.Thank you again for your kind words. We hope to have the pleasure of welcoming you back soon for another memorable stay.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lex on Jan 22, 2024
Thank you so much for taking the time to share your positive review of our hotel. We're thrilled to hear that you enjoyed your stay with us and that our accommodations and services met your expectations.Our team works hard to provide our guests with a comfortable and enjoyable experience, so we're delighted to know that we were successful in doing so during your visit.Thank you again for your kind words. We hope to have the pleasure of welcoming you back soon for another memorable stay.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lex on Jan 22, 2024
Thank you so much for taking the time to share your positive review of our hotel. We're thrilled to hear that you enjoyed your stay with us and that our accommodations and services met your expectations.Our team works hard to provide our guests with a comfortable and enjoyable experience, so we're delighted to know that we were successful in doing so during your visit.Thank you again for your kind words. We hope to have the pleasure of welcoming you back soon for another memorable stay.

8/10 Good

Lucinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Lex on Jan 22, 2024
Thank you so much for taking the time to share your positive review of our hotel. We're thrilled to hear that you enjoyed your stay with us and that our accommodations and services met your expectations.Our team works hard to provide our guests with a comfortable and enjoyable experience, so we're delighted to know that we were successful in doing so during your visit.Thank you again for your kind words. We hope to have the pleasure of welcoming you back soon for another memorable stay.

10/10 Excellent

Kenson

Stayed 1 night in Jan 2024
Response from Lex on Feb 12, 2024
Thank you so much for taking the time to share your positive review of our hotel. We're thrilled to hear that you enjoyed your stay with us and that our accommodations and services met your expectations.Our team works hard to provide our guests with a comfortable and enjoyable experience, so we're delighted to know that we were successful in doing so during your visit.Thank you again for your kind words. We hope to have the pleasure of welcoming you back soon for another memorable stay.

10/10 Excellent

davy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot tub was broken and has been broken for weeks. The receptionist Mrs Diamond said the repair people know about it and have been back and forth for weeks now. So i dont blame the staff at all for that. My son forgot his pillow and Mrs Diamond got the pillow out of our room after we checked out and saved it at the front deck until we were able to pick it up. She is extremely nice and we really appreciate her. She also got us extra blankets and brought them to our room the night before. The cook made awesome cookies that were amazing and left out at the front desk. The breakfast was also very good! The hotel staff were exceptional in my opinion. I definitely plan on staying there again. Just hope the hot tub will be repaired by then.
Stayed 1 night in Jan 2024
Response from Lex on Jan 22, 2024
Thank you so much for taking the time to share your positive review of our hotel. We're thrilled to hear that you enjoyed your stay with us and that our accommodations and services met your expectations.Our team works hard to provide our guests with a comfortable and enjoyable experience, so we're delighted to know that we were successful in doing so during your visit.Thank you again for your kind words. We hope to have the pleasure of welcoming you back soon for another memorable stay.

4/10 Poor

Tonya

Traveled with group, Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
During this most recent stay I was put in a room where the flip guard on the door was broken, the smoke detector was hanging off of the ceiling, there were holes in the wall, and a small roach fell out of the bathroom vent. I haven’t had such a bad experience here before but even when I addressed these concerns (minus the roach because it was the last day) I wasn’t offered a new room or anything. There was also an event where someone came in during breakfast and argued with other occupants of the hotel which I feared would lead to a physical altercation. There was also an issue where I couldn’t turn off the light behind the television and watch my Roku without it disconnecting the HDMI port all together. I had to just watch the regular cable if I wanted the lights off. Overall, it just felt very unsafe and was inconvenient.
Stayed 5 nights in Dec 2023
Response from Lex on Jan 22, 2024
Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappoint we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.

8/10 Good

Jody

Stayed 1 night in Dec 2023
Response from Lex on Jan 1, 2024
Thank you so much for taking the time to share your positive review of our hotel. We're thrilled to hear that you enjoyed your stay with us and that our accommodations and services met your expectations.Our team works hard to provide our guests with a comfortable and enjoyable experience, so we're delighted to know that we were successful in doing so during your visit.Thank you again for your kind words. We hope to have the pleasure of welcoming you back soon for another memorable stay.

10/10 Excellent

Alexander

Stayed 1 night in Dec 2023
Response from Lex on Dec 27, 2023
Thank you so much for taking the time to share your positive review of our hotel. We're thrilled to hear that you enjoyed your stay with us and that our accommodations and services met your expectations.Our team works hard to provide our guests with a comfortable and enjoyable experience, so we're delighted to know that we were successful in doing so during your visit.Thank you again for your kind words. We hope to have the pleasure of welcoming you back soon for another memorable stay.

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Service could be better
Room was clean and spacious. Had to ask for towels everyday from front desk. Could hear people talking in next room from inside my room.
Stayed 3 nights in Dec 2023
Response from Lex on Dec 20, 2023
Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.

4/10 Poor

Collet

Disliked: Amenities
The people in the room above us were running and jumping late at night and it was hard for us to sleep. We called the front desk and reported it. It stopped for a while and then started up again.
Stayed 1 night in Nov 2023
Response from Lex on Dec 18, 2023
Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.

6/10 Okay

Robert, Willis

Traveled with family
AC in first room did not work. We were relocated and later found that hair dryer did not work in that room. Ice maker on that floor did not work.
Stayed 1 night in Dec 2023
Response from Lex on Dec 18, 2023
Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.

8/10 Good

kemper

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lex on Dec 18, 2023
Thank you so much for taking the time to share your positive review of our hotel. We're thrilled to hear that you enjoyed your stay with us and that our accommodations and services met your expectations.Our team works hard to provide our guests with a comfortable and enjoyable experience, so we're delighted to know that we were successful in doing so during your visit.Thank you again for your kind words. We hope to have the pleasure of welcoming you back soon for another memorable stay.

6/10 Okay

Mirella

Stayed 8 nights in Dec 2023
Response from Lex on Jan 1, 2024
Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.

10/10 Excellent

Shawn E

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Monica and Lex were caring, authentic, and so helpful during my staff. The hotel to airport shuttle was a blessing.
Stayed 3 nights in Dec 2023
Response from Lex on Dec 6, 2023
Thank you for taking the time to leave us some feedback! We appreciate all guest feedback and suggestions and especially love to see positive reviews! We strive to exceed our guest's expectations and are pleased to see that you enjoyed your stay. Again, thank you for the feedback and thank you for choosing Wingate by Wyndham!

8/10 Good

Jordianna

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice room with a fridge, microwave, and plenty of room. Also good internet.
Stayed 1 night in Dec 2023
Response from Lex on Dec 6, 2023
Thank you for taking the time to leave us some feedback! We appreciate all guest feedback and suggestions and especially love to see positive reviews! We strive to exceed our guest's expectations and are pleased to see that you enjoyed your stay. Again, thank you for the feedback and thank you for choosing Wingate by Wyndham!