Ratings based on 383 Verified Reviews

4.0 out of 5
85% of guests recommend
4.0 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Relaxing beach stay

Posted Sep 11, 2017
Pros: Attentive service that makes you feel like a valuable guest. Weekend beach grilled seafood buffet with live performance is also excellent.
Cons: Improve the daytime experience outside the resort. Such as seaside sports, day tours and day activities.
Location: Seafood dining outside Bintan resorts for more competitive prices, fishing village, firefly tour, bike tour, trail running.
Its my first beach resort holiday and also my first time to Bintan. Although the check in is a slight bottle neck as the guests arrive by the bus load from ferry terminal, they have several staff to handle the process. After all, its a beach holiday, so no fuss here. Room service was prompt and reception staff was friendly and helpful. Service staff have a fair to good command of English. As we got a room for 6 guests (2 bedroom and 1 living room), it included a private jacuzzi. The regular fogging also ensured that we weren't bothered by mosquitoes in the rooms. Our room was on the ground floor, so walking to the pool or the beach is less than a minute away. The pool may not be big, but it makes up for the floats and swim boards. I would suggest that they include swimming pool lights so that guests can swim at night. There's also a recreational room for indoor activities and outdoor activities which you can participate. Give the tour to Tanjong Pinang a miss. Better to spend the time at the beach, pool and other activities such as bike tour, fireflies etc. Food is expensive, although its still more affordable compared to resorts in European countries. Alternatively, you can book private transport to travel outside Bintan Resorts where there are several good and very affordable seafood destinations.
2 out of 5
by A verified traveler

Posted Aug 9, 2017
Hotel very tired food expensive and construction work next door all day until 8pm
Comment from Hotel Management
Sep 6, 2017 by Puri, Hotel Management
Dear Traveler, It is lovely to know that you are impressed by the genuine service we have provided to you during your stay. I am sad to learn that the room did not meet your expectations. However, I assure you that we have maintenance program conducted on a regular basis to keep our rooms in their best conditions for our valued guests. Thank you for the feedback on the pricing of meals. It is something that we constantly are monitoring and I can assure you that we are in line with the competitive hotels in the area. Nevertheless I assure you that we are doing our upmost to find other solution to get better quality products at lower costs and that any saving will reflect on our prices. Thank you for having chosen to stay with us. I sincerely hope that you will plan for a return visit to Angsana Bintan for a better experience next time. Sincerely, Alpha Eldiansyah General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice weekend escape.

Posted Jul 7, 2017
Reading reviews, many note the aging facilities. This is an accurate point of view, but found to have zero impact on our stay. The facilities were very clean and maintained. Our Expedia deal included a spa massage. This was a fantastic and relaxing experience. The staff were great, and the process was professional. The assistance provided to have dinner at the neighbouring Banyan Tree Treetop Restaurant was great, as well as the experience of eating there. The pricing of resort food and adventures is quite high, but we didn't find that to be a deterrent. Would happily visit this resort again.
Comment from Hotel Management
Aug 8, 2017 by Puri, Hotel Management
Dear Anonymous, It is a great pleasure for me to know that you have had an enjoyable short getaway at Angsana Bintan. I am happy that our Treetops, which is the Indonesian restaurant of Banyan Tree Hotels and our SPA, did excellent in meeting your expectation. I am pleased to let you know that I have shared your compliment towards the teams on our notice board. Thank you for your kind words about our service, and I look forward to welcome you back to Angsana and Banyan Tree Bintan soon again. Sincerely, Alpha Eldiansyah General Manager
3 out of 5
by A verified traveler

Posted Jun 26, 2017
i expected too much so it was not that nice. The beach was just so so, but the room was comfortable. Facilities for activities were poor especially board game site was too hot. :( If i have chance to go bintan, i would choose other resort.
Comment from Hotel Management
Jul 11, 2017 by Puri, Hotel Management
Dear Traveler, Thank you for taking your time to give us feedback on your recent stay in Angsana Bintan. I am happy to note that our room has exceeded your expectations. Meanwhile I have shared your valuable feedback on the activities facility, let me assure you that a follow up is in place. Once again thank you for choosing our hospitality and for taking the time to share your observations with us. We look forward to welcoming you back to Angsana Bintan in the near future. Sincerely, Alpha Eldiansyah General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Pleasant stay at Angsana Bintan

Posted May 24, 2017
During our 4d3n stay, we experienced consistant grrat service from the staff! They were very attentive to our needs, making us feel welcome and at ease most of the time. The breakfast buffet also didn't disappoint! The quality and variety of food made us split for choice! The waters at the private beach was very clear, great for exploration during low tide. Some things to note: the room was kept very clean and comfy, but some things were broken i.e. the balcony door. Also, the food at the resort is terribly expensive (though the quality is there), so try to bring in your own food if you want to save money. As the resort is far from the towns or nearest local food places, be prepared to spend quite a sum on transport as well.
Comment from Hotel Management
Jun 7, 2017 by Puri, Hotel Management
Dear Karel, Thank you for taking the time to write us a lovely review. I am glad to learn that our outstanding genuine hospitality toppled with unique surrounding of rainforest and sea had made a truly memorable stay for you. Your feedback on the maintenance issues has been taken very serious. I have taken these issues up with the Heads of Department and will ensure that follow-up is taken. Let me assure you that we have a comprehensive upkeep program place to ensure the maintenance of our facilities, especially given the impact nature has on the hotel. Meanwhile, I am making sure that your comment on the prices is taken into account when we review our pricing structure. It is my sincere hope that our shortfall will not stop you to return and look forward to welcoming you back personally. Sincerely, Alpha Eldiansyah General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 22, 2017
Nice lobby and breakfast area, but rooms a bit dated. Not much to do on grounds except pool and beachside dining.
Comment from Hotel Management
Jun 7, 2017 by Puri, Hotel Management
Dear Traveler, Thank you very much for your valuable feedback. We have taken on board your feedback on the quality of room facilities; general maintenance is taken place and will ensure that the necessary measures are taken in order to improve the overall experience. We have started a rigorous upkeep program for all our rooms and are in the process of addressing the mentioned issues but are goes without saying that this should not affect your experience. Meanwhile I look forward to welcoming you back again to our resort sometime in the future. Sincerely, Alpha Eldiansyah General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 11, 2017
Great time, saved $800 staying here for two night instead of the Banyan Tree, and hung out on the same beach and ate at the restaurants at the Banyan tree still. Highly recommend staying here if looking for a secluded chill experience.
Comment from Hotel Management
May 24, 2017 by Puri, Hotel Management
Dear Traveler, I am glad that we had successfully created an enjoyable stay for you. Indeed we are very proud of our unique rainforest setting and the unspoiled nature around us. Thank you for your lovely comment and I look forward to welcoming you back to Angsana Bintan in the near future. Sincerely, Alpha Eldiansyah General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel for family outing

Posted May 8, 2017
Hotel is quite good and well managed. Staff is kind and ready to support whatever guest needs It tooks long time for checking in, but overall experience is good. Hard to go out from hotel and, if you go out, nothing to do. Bintan's expense is much higher than Songapore.
Comment from Hotel Management
May 24, 2017 by Puri, Hotel Management
Dear Traveler, It is lovely to know that you have had an enjoyable holiday in our resort and our genuine service has successfully met your expectations during your stay. Thank you for staying with us and I would love to invite you to return to Angsana Bintan for another memorable vacation. Sincerely, Alpha Eldiansyah General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Great resort that is near ferry terminal.

Posted Mar 27, 2017
Beach is nice, long and clean. Staff is polite and helpful, especially Mr Benny the Activities Coordinator. Choice of food is extensive.
Comment from Hotel Management
Apr 10, 2017 by Puri, Hotel Management
Dear Traveler, Thank you for taking time to share your feedback with us, I am glad that we were able to deliver a true Angsana experience to you. I am delighted to read that you enjoyed our resort setting as well as our 1.1 kilometer long private beach. Your comment on our associates is highly appreciated. Let me assure you that your compliment will be shared with the team especially Benny. Allow me to thank you for having chosen to stay with us and I look forward to welcoming you back again to our resort in the future. Sincerely, Alpha Eldiansyah General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Posted Mar 26, 2017
Hotel is a little old. Needs to revamp. Room equipment cleanliness can be better
Comment from Hotel Management
Apr 10, 2017 by Puri, Hotel Management
Dear Qc, I am truly delighted to learn that we were able to provide you with the true Angsana experience during your stay. Indeed, the resort may have shown wears and tears throughout its operational years. However, I assure you that there is a room maintenance program in place to ensure that the rooms are always comfortable for our guests. Meanwhile I look forward to welcoming you back again to our resort in the near future. Sincerely, Alpha Eldiansyah General Manager