Ratings based on 397 Verified Reviews

4.0 out of 5
83% of guests recommend
4.0 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Top Class!

Posted Nov 27, 2017
Pros: Everything was great
Cons: Everything was great
Location: The resort has their own beach and kept very clean. They also offers heaps of things to do
Everything about the resort is first rate. The staff are very courteous and friendly, the location is fantastic, the rooms are very clean and spacious and the amenities are extensive and worthwhile. Highly recommend the resort for anyone wanting to escape and relax for a few days.
Comment from Hotel Management
Dec 9, 2017 by Tri, Hotel Management
Dear Dave, Thank you for sharing your fantastic break experience in the middle of our idyllic and unique rainforest setting. I am happy to note that we had exceeded your expectation in all aspect. Looking forward to welcome you soon back to resort. Sincerely, Nicolas B. Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Finland

Posted Oct 18, 2017
Pros: Beach and pool area were great.
Beautiful resort, expensive food / drinks. All inclusive not available.
Comment from Hotel Management
Oct 30, 2017 by Tri, Hotel Management
Dear T. raveller, I am grateful to hear that you enjoyed our unique setting where the jungle meets our beautiful 1.1 km long private beach. Indeed we are very proud of our secluded location and resort that are all designed in a unique way to allow the spectacular view of the ocean and promote a private and relaxing getaway. Unfortunately, the remoteness of Bintan Tourism Area, which allows pristine beaches and unspoiled nature does also increase costs due to transportation costs of suppliers and taxes imposed by the authorities. Despite the shortcoming, I am very happy that we were able to create a wonderful experience to you while you are staying with us. Allow me to thank you for having chosen to stay with Angsana Bintan and I look forward to welcoming you back again to our resort in the future. Sincerely, Nicolas B. Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from England

A wonderful friendly hotel in a beautiful place

Posted Sep 28, 2017
I was a bit apprehensive after reading some mixed reviews. My expectations were completely exceeded, staff could not have been more helpful or friendly. The hotel is beautiful, the beach and pool were great areas to relax. We dined at Saffron and then Treetops, both at Banyan Tree. They were a little on the pricey side but the food and service could not be faulted. The food at treetops in particular was outstanding. We had such a fantastic stay here and wish we could have stayed longer!
Comment from Hotel Management
Oct 6, 2017 by Tri, Hotel Management
Dear Bridget, It is my pleasure to hear that we were able to deliver the true experience of Angsana and Banyan Tree Bintan to you. Thank you for sharing your experiences and recognizing our associates’ efforts of providing experiences. I have shared your comment with the team, Saffron and Treetops team; in particular, they are very grateful to be able to exceed your expectations. I look forward to welcoming you back again to our resort sometime in the future. Sincerely, Nicolas B. Hotel Manager
5 out of 5
by A verified traveler

Relaxed weekemd stay

Posted Sep 12, 2017 on Hotels
The resort is on a beautiful and pristine beach. The staff are very friendly, helpful and the service is great. The activities are well organised. They have a buffet dinner on the beach on weekend nights and the music can get a bit loud. We chose to go to the quieter and lovely restaurant- Treetops in the neighbouring Banyan Tree Resort. The location, ambience and food was outstanding. Overall we had a relaxing and lovely stay. Will definitely visit again.
Comment from Hotel Management
Oct 2, 2017 by Mohamed Hilmy, Hotel Management
Dear Traveler, It is a great pleasure for me to know that you have had an enjoyable short getaway at Angsana and Banyan Tree Bintan. Our location brings out the unique charm where giant trees from the natural forest team up with the white fine sandy beach promoting quietude and relaxing ambience, making us perfect as a place to unwind. Thank you for your stay and I look forward to welcoming you back again to our resort in the future. Sincerely, Nicolas B. Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Relaxing beach stay

Posted Sep 11, 2017
Pros: Attentive service that makes you feel like a valuable guest. Weekend beach grilled seafood buffet with live performance is also excellent.
Cons: Improve the daytime experience outside the resort. Such as seaside sports, day tours and day activities.
Location: Seafood dining outside Bintan resorts for more competitive prices, fishing village, firefly tour, bike tour, trail running.
Its my first beach resort holiday and also my first time to Bintan. Although the check in is a slight bottle neck as the guests arrive by the bus load from ferry terminal, they have several staff to handle the process. After all, its a beach holiday, so no fuss here. Room service was prompt and reception staff was friendly and helpful. Service staff have a fair to good command of English. As we got a room for 6 guests (2 bedroom and 1 living room), it included a private jacuzzi. The regular fogging also ensured that we weren't bothered by mosquitoes in the rooms. Our room was on the ground floor, so walking to the pool or the beach is less than a minute away. The pool may not be big, but it makes up for the floats and swim boards. I would suggest that they include swimming pool lights so that guests can swim at night. There's also a recreational room for indoor activities and outdoor activities which you can participate. Give the tour to Tanjong Pinang a miss. Better to spend the time at the beach, pool and other activities such as bike tour, fireflies etc. Food is expensive, although its still more affordable compared to resorts in European countries. Alternatively, you can book private transport to travel outside Bintan Resorts where there are several good and very affordable seafood destinations.
Comment from Hotel Management
Oct 2, 2017 by Tri, Hotel Management
Dear Colin, Thank you for taking your chance to enjoy the true experience of Angsana Bintan at first hand. I am truly delighted to learn that we were able to host you a great stay with our warm hospitality and genuine service topped with a unique natural setting. I have shared your gracious comment with the team; they are very happy to know that their genuine service has fully met your expectations. I look forward to welcoming you back to our resort for another great stay in the future. Sincerely, Nicolas B. Hotel Manager
2 out of 5
by A verified traveler

Posted Aug 9, 2017
Hotel very tired food expensive and construction work next door all day until 8pm
Comment from Hotel Management
Sep 6, 2017 by Puri, Hotel Management
Dear Traveler, It is lovely to know that you are impressed by the genuine service we have provided to you during your stay. I am sad to learn that the room did not meet your expectations. However, I assure you that we have maintenance program conducted on a regular basis to keep our rooms in their best conditions for our valued guests. Thank you for the feedback on the pricing of meals. It is something that we constantly are monitoring and I can assure you that we are in line with the competitive hotels in the area. Nevertheless I assure you that we are doing our upmost to find other solution to get better quality products at lower costs and that any saving will reflect on our prices. Thank you for having chosen to stay with us. I sincerely hope that you will plan for a return visit to Angsana Bintan for a better experience next time. Sincerely, Alpha Eldiansyah General Manager
4 out of 5
by Yang

Overall a good experience, excellent service.

Posted Aug 5, 2017 on Hotels
Overall a good experience, excellent service. However, much improvement needed in food options. There are not many food options in the Lotus Cafe, and the Pantai grill is under renovation, it does not serve any grilled food, only simple stuffs like pizza and sandwiches.
Comment from Hotel Management
Aug 25, 2017 by Mohamed Hilmy, Hotel Management
Dear Yang, Thank you taking the time and share your experience with Angsana Bintan. I have noted and shared your feedback regarding the food option in Lotus Café to our Executive Chef and he is making sure that your comment is taken into consideration when reviewing the menu. Meanwhile, it is indeed correct that Pantai Grill is under renovation but we still serve grilled food at dinner time. However I am glad that you have still taken fond memories back home and hope to be able to welcome you back here in Bintan. Sincerely, Alpha Eldiansyah General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice weekend escape.

Posted Jul 7, 2017
Reading reviews, many note the aging facilities. This is an accurate point of view, but found to have zero impact on our stay. The facilities were very clean and maintained. Our Expedia deal included a spa massage. This was a fantastic and relaxing experience. The staff were great, and the process was professional. The assistance provided to have dinner at the neighbouring Banyan Tree Treetop Restaurant was great, as well as the experience of eating there. The pricing of resort food and adventures is quite high, but we didn't find that to be a deterrent. Would happily visit this resort again.
Comment from Hotel Management
Aug 8, 2017 by Puri, Hotel Management
Dear Anonymous, It is a great pleasure for me to know that you have had an enjoyable short getaway at Angsana Bintan. I am happy that our Treetops, which is the Indonesian restaurant of Banyan Tree Hotels and our SPA, did excellent in meeting your expectation. I am pleased to let you know that I have shared your compliment towards the teams on our notice board. Thank you for your kind words about our service, and I look forward to welcome you back to Angsana and Banyan Tree Bintan soon again. Sincerely, Alpha Eldiansyah General Manager
5 out of 5
by A verified traveler

Posted Jul 2, 2017 on Hotels
Comment from Hotel Management
Jul 28, 2017 by Mohamed Hilmy, Hotel Management
Dear Traveler, Thank you very much for staying with us and I look forward to welcoming you back again to our resort soon. Sincerely, Alpha Eldiansyah General Manager
4 out of 5
by A verified traveler

Not bad for a getaway trip.

Posted Jul 1, 2017 on Hotels
Compared to other Angsana this one is providing less free activities to join. There're some pipes on the beach with water coming out making me wonder if it's clean or not. There're a lot of mosquitoes during dawn and we had to stay indoor to prevent bites. The wifi speed is totally unacceptable and even the hotel provided free readings over global newspaper, it took time to download the app and got problems to gain access for that which is quite a pity. The staff is nice and the accommodation is very comfortable. We didn't exchange local currency there so we couldn't pay tips at instant, but we may bill it directly to a specific staff when checking out. The food is not bad and the view from the room is astonishing. It is quite a pleasant place for a getaway. With slow speed of wifi, we may also slower our paces and enjoy life for a while.
Comment from Hotel Management
Jul 28, 2017 by Mohamed Hilmy, Hotel Management
Dear Traveler, Thank you for staying with us and for providing this valuable feedback. Please accept my sincere appologies for the challanges with WiFi connection. Due to our remoteness (in a middle of a pristine natural rainforest), we do face technichal challanges with internet when we have bad weather. We are constantly on the move to find solutions to this in order to provide our guests with desired connectivity speed. I have also noted your comments on the activities and the pipes; please rest assured that these are being adressed with the Heads of Department and will ensure that follow-up is taken. I look forward to welcoming you back to Angsana Bintan. Sincerely, Alpha Eldiansyah General Manager