Ratings based on 252 Verified Reviews

4.4 out of 5
83% of guests recommend
4.3 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Feel like a VIP

Posted Dec 4, 2017
We had a great experience. They were very accommodating, especially to my 5year old son. Rizan was our host and he was fantastic.
Comment from Hotel Management
Dec 9, 2017 by Puri, Hotel Management
Dear Traveler, Thank you for taking the time to review your stay with us. We will let Rizan know that you were pleased with his/her service. We hope to welcome you back again soon. Sincerely, Alpha Eldiansyah General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from minneaplois

Wonderful diversion

Posted Nov 19, 2017
A brief stay to wind down after hectic travel- received the warmest welcome from the ferry terminal pick up, to the check in process (both early check in and late check out), from the resturant staff and with the free yoga class. Incredible beach side pool and Super clean beach (again with awesome staff)! Sister hotel next door expanded pool and dining options. Memorable dinner at Saffron (thanks Awroni!) Free bikes to enjoy a quick ride to the nearby “resort” (ie more public) beach. The “towel art” honoring our anniversary stay was super fun and special- and set the tone for our stay.
Comment from Hotel Management
Dec 7, 2017 by Puri, Hotel Management
Dear Mark, I am pleased to read that that we were able to create a wonderful holiday for you. Our views are indeed unparalleled from all our villas creating a unique setting in the middle of the rainforest to enjoy our relaxation jet pools. Let me thank you for your comments to the team. We are very proud of our associates especially Asrofi and your feedback reinforces our belief into the professionalism and skill of our associates. Again, thank you for your kind comments and look forward to welcome you back. Sincerely, Alpha Eldiansyah General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Nice tranquil resort - amazing staff and food!

Posted Sep 21, 2017
We had a lovely stay at this resort. We stayed in a two bedroom infinity villa. It is so tranquil and relaxing in rain or shine. We had a great stay utilizing all the activities and facilities. The thing that made this hotel the best was it's staff- particularly our assigned Villa Host, Yazzarh. We had a medical emergency which the hotel could not have assisted any better with. They waited at the hospital for several hours and were so kind. The GM Alpha and Yazzarh both checked in with us the next day to make sure everything was okay. During our stay they were so accommodating and they catered to every need. The food is all top quality and really nice. They offer a degustation or ale cart menu at all restaurants. There were only a few down sides of this resort. One is the price of alcohol- specifically wine and spirits (beer is fine). it was very expensive. Also the gym - it is located in their neighboring sister hotel and it is very small. i couldn't fault anything else.
Comment from Hotel Management
Oct 5, 2017 by Puri, Hotel Management
Dear Grace, I am pleased to read that that we were able to create a wonderful holiday for you. Our views are indeed unparalleled from all our villas creating a unique setting in the middle of the jungle rainforest. We always endeavor of personalizing everyone’s stay, creating experiences rather than providing a service only. Your kind remarks of our associates will be passed on to them on our notice board to keep them motivated. I have takennote of your comment about the prices of the drinks. I would also like to highlight to you that this is being adressed with the concerned departments for necessary follow up. Again, thank you for your kind comments and look forward to welcome you back. Sincerely, Alpha Eldiansyah General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Posted Sep 11, 2017
Beautiful hotel but needs some work done. Staff were great and the food was very nice.
Comment from Hotel Management
Oct 5, 2017 by Puri, Hotel Management
Dear Traveler, Many thanks for taking your time and share your experience in Booking.com. I am delighted to know that we are able to create a memorable stay and to exceed your expectations with our personalized service. Our team is trying hard to anticipate our guest needs and provide individual experiences. Your gracious comment on the team made me proud and reinforces our belief into their professionalism and dedication. Looking forward welcoming both of you back again soon. Sincerely, Alpha Eldiansyah General Manager
5 out of 5
by Nadia

5 stars!

Posted Aug 22, 2017 on Hotels
Beautiful hotel in the middle of nature, amazing service, the friendliest staff and best food! It is expensive but very worth it. The spa treatments are the best I have seen yet. Breakfast also a big plus!
Comment from Hotel Management
Aug 25, 2017 by Mohamed Hilmy, Hotel Management
Dear Nadia, I am glad to read that you enjoyed your stay at Banyan Tree Bintan and the Spa has exceeded your expectation. Your kind remarks of our associates will be passed on to them on our notice board - we are indeed very proud of them and your comments reinforce our belief into their professionalism. I hope to welcome you soon back to our jungle and beach resort in Bintan. Sincerely, Alpha Eldiansyah General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic tranquil place

Posted Jul 17, 2017
Pros: everything: the location, the staff, the food, the welcome drink, the rooms, the pools
This is a fantastic place with the most amazing staff. You might think the pictures say it all, but wait until you meet the people who make the experience even more special. Everyone is truly friendly, and it always feels like they mean it.
Comment from Hotel Management
Aug 9, 2017 by Puri, Hotel Management
Dear Traveler, Thank you for your time of posting your experience here at Banyan Tree Bintan. It goes without saying that I am delighted to read that you enjoyed the warm service from our staffs, our unique setting and the facilities of our Banyan Tree Bintan. Thank you once again for having chosen to stay with us. I look forward to welcoming you once again to our resort in the future. Sincerely, Alpha Eldiansyah General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel room looks tired but is clean and roomy.

Posted May 2, 2017
Room is big and spacious but is in need of a renovation. It is looking very tired . Food is very very expensive and quality is mediocre. Thank goodness for the free breakfast which is decent .
Comment from Hotel Management
Jun 6, 2017 by Puri, Hotel Management
Dear Traveler, Thank you for sharing your experience and giving us feedback. Unfortunately our villas - build in the traditional Balinese style - can feel old due to their unique design and are also very much exposed to the jungle environment. Whilst this makes us very special and unique, it certainly also creates challenges for maintenance. May I apologize for our inconsistency and at the same assure you that we do have a strict upkeep program in place, trying to avoid inconvenience to our guests. Your feedback on the restaurant prices has been well noted and I am pleased to inform you that I am working closely with our Director of Food & Beverage in reviewing it. Hopefully you would notice the change on your return visit. Again, thank you for your kind comments and look forward to welcome you back. Sincerely, Alpha Eldiansyah General Manager
4 out of 5
by Shuai

Posted Apr 25, 2017 on Hotels
Comment from Hotel Management
May 4, 2017 by Mohamed Hilmy, Hotel Management
Dear Shuai, Thank you for rating us good. We look forward to welcome you back in the near future. Sincerely, Alpha Eldiansyah General Manager
5 out of 5
by A verified traveler

Best place in the world for special moments

Posted Apr 23, 2017 on Hotels
Amazing experience! The staff is extremely helpful and went the extra mile to make our stay unforgettable. We had a wonderful massage soak in the beautiful Banyan Tree ambience with the sea infront of us. The masseurs were professional and were able to effectively relieve joint pains and fatigue with great bedside manners. One of the best massage we ever had! We asked for a quiet spot for our anniversary dinner at the Thai restaurant. Meal was simply delicious and and service impeccable and when we returned to our rooms, we were pleasantly surprised that had decorated our rooms with swans and flowers and we were greeted with an anniversary cake. It such a touching gesture. I would definitely come back again.
Comment from Hotel Management
May 4, 2017 by Mohamed Hilmy, Hotel Management
Dear Traveler, I am delighted to learn that we had successfully exceeded your expectation in all aspects and created a memorable stay for you. Being located in a tranquil location where the jungle meets the stunning beach our resort offers a restful getaway and is perfect place to relax. I am very pleased to hear that the experience was well delivered to you. I look forward to welcoming you back again to Banyan Tree Bintan in the future. Sincerely, Alpha Eldiansyah General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Family week-end

Posted Apr 16, 2017
Exclusive place in secret location, staff extremly cared about the guests. Excellent food, nice white sandy beach and swimming pools.
Comment from Hotel Management
May 4, 2017 by Puri, Hotel Management
Dear Gilstead68, I am very happy to know that you had an enjoyable stay with Banyan Tree Bintan. We are indeed very proud of our idyllic and unique jungle setting and hope to welcome you soon back to our jungle and beach resort. Sincerely, Alpha Eldiansyah General Manager