Ratings based on 257 Verified Reviews

4.4 out of 5
83% of guests recommend
4.2 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 31, 2017
A great place to get away. Alpha (GM) and his staff are very accommodating. Many thanks to Brian and Kasir for their help during our stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 30, 2017
Very good service from staffs. Bathroom was old and a bit dirty.
Comment from Hotel Management
Jan 9, 2018 by Puri, Hotel Management
Dear Traveler, I am very pleased to note that you had enjoyed your stay with us and that we are able to impress you with our Banyan Tree service culture and standard of service. Your comments of bathroom cleanliness has been addressed personally to our Housekeeping Manager. I hope that we will be able to welcome you back soon again. Sincerely, Alpha Eldiansyah General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Feel like a VIP

Posted Dec 4, 2017
We had a great experience. They were very accommodating, especially to my 5year old son. Rizan was our host and he was fantastic.
Comment from Hotel Management
Dec 9, 2017 by Puri, Hotel Management
Dear Traveler, Thank you for taking the time to review your stay with us. We will let Rizan know that you were pleased with his/her service. We hope to welcome you back again soon. Sincerely, Alpha Eldiansyah General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from minneaplois

Wonderful diversion

Posted Nov 19, 2017
A brief stay to wind down after hectic travel- received the warmest welcome from the ferry terminal pick up, to the check in process (both early check in and late check out), from the resturant staff and with the free yoga class. Incredible beach side pool and Super clean beach (again with awesome staff)! Sister hotel next door expanded pool and dining options. Memorable dinner at Saffron (thanks Awroni!) Free bikes to enjoy a quick ride to the nearby “resort” (ie more public) beach. The “towel art” honoring our anniversary stay was super fun and special- and set the tone for our stay.
Comment from Hotel Management
Dec 7, 2017 by Puri, Hotel Management
Dear Mark, I am pleased to read that that we were able to create a wonderful holiday for you. Our views are indeed unparalleled from all our villas creating a unique setting in the middle of the rainforest to enjoy our relaxation jet pools. Let me thank you for your comments to the team. We are very proud of our associates especially Asrofi and your feedback reinforces our belief into the professionalism and skill of our associates. Again, thank you for your kind comments and look forward to welcome you back. Sincerely, Alpha Eldiansyah General Manager
5 out of 5
by A verified traveler

Posted Oct 16, 2017 on Hotels
Comment from Hotel Management
Oct 31, 2017 by Mohamed Hilmy, Hotel Management
Dear Traveller, Thank you for rating us good. We look forward to welcome you back in the near future. Sincerely, Alpha Eldiansyah
3 out of 5
by Juan Jose

Banyan tree lost its exclusivity

Posted Oct 14, 2017 on Hotels
The fact that they're building huge apartments buildings next to the Banyan Tree makes it very impersonal and reallly ends its exclusivity. The new buildings also forced the local ecosystem preservation people to move from their original place in front of the beach to a new shop next to the swimingpool and the beach club; being just an attraction for visitors while its polluted by the constant hustle of tourists and the loud music, it's sad.
Comment from Hotel Management
Oct 31, 2017 by Mohamed Hilmy, Hotel Management
Dear Juan Jose, Thank you for providing us a review. We are noted on your concern, let me assure you that our commitment on CSR is always the first priority, although we expanse the building in our area. Thank you for your stay and I look forward to welcome you back to our resorts once again. Sincerely, Alpha Eldiansyah General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Nice tranquil resort - amazing staff and food!

Posted Sep 21, 2017
We had a lovely stay at this resort. We stayed in a two bedroom infinity villa. It is so tranquil and relaxing in rain or shine. We had a great stay utilizing all the activities and facilities. The thing that made this hotel the best was it's staff- particularly our assigned Villa Host, Yazzarh. We had a medical emergency which the hotel could not have assisted any better with. They waited at the hospital for several hours and were so kind. The GM Alpha and Yazzarh both checked in with us the next day to make sure everything was okay. During our stay they were so accommodating and they catered to every need. The food is all top quality and really nice. They offer a degustation or ale cart menu at all restaurants. There were only a few down sides of this resort. One is the price of alcohol- specifically wine and spirits (beer is fine). it was very expensive. Also the gym - it is located in their neighboring sister hotel and it is very small. i couldn't fault anything else.
Comment from Hotel Management
Oct 5, 2017 by Puri, Hotel Management
Dear Grace, I am pleased to read that that we were able to create a wonderful holiday for you. Our views are indeed unparalleled from all our villas creating a unique setting in the middle of the jungle rainforest. We always endeavor of personalizing everyone’s stay, creating experiences rather than providing a service only. Your kind remarks of our associates will be passed on to them on our notice board to keep them motivated. I have takennote of your comment about the prices of the drinks. I would also like to highlight to you that this is being adressed with the concerned departments for necessary follow up. Again, thank you for your kind comments and look forward to welcome you back. Sincerely, Alpha Eldiansyah General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Posted Sep 11, 2017
Beautiful hotel but needs some work done. Staff were great and the food was very nice.
Comment from Hotel Management
Oct 5, 2017 by Puri, Hotel Management
Dear Traveler, Many thanks for taking your time and share your experience in Booking.com. I am delighted to know that we are able to create a memorable stay and to exceed your expectations with our personalized service. Our team is trying hard to anticipate our guest needs and provide individual experiences. Your gracious comment on the team made me proud and reinforces our belief into their professionalism and dedication. Looking forward welcoming both of you back again soon. Sincerely, Alpha Eldiansyah General Manager
5 out of 5
by Nadia

5 stars!

Posted Aug 22, 2017 on Hotels
Beautiful hotel in the middle of nature, amazing service, the friendliest staff and best food! It is expensive but very worth it. The spa treatments are the best I have seen yet. Breakfast also a big plus!
Comment from Hotel Management
Aug 25, 2017 by Mohamed Hilmy, Hotel Management
Dear Nadia, I am glad to read that you enjoyed your stay at Banyan Tree Bintan and the Spa has exceeded your expectation. Your kind remarks of our associates will be passed on to them on our notice board - we are indeed very proud of them and your comments reinforce our belief into their professionalism. I hope to welcome you soon back to our jungle and beach resort in Bintan. Sincerely, Alpha Eldiansyah General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic tranquil place

Posted Jul 17, 2017
Pros: everything: the location, the staff, the food, the welcome drink, the rooms, the pools
This is a fantastic place with the most amazing staff. You might think the pictures say it all, but wait until you meet the people who make the experience even more special. Everyone is truly friendly, and it always feels like they mean it.
Comment from Hotel Management
Aug 9, 2017 by Puri, Hotel Management
Dear Traveler, Thank you for your time of posting your experience here at Banyan Tree Bintan. It goes without saying that I am delighted to read that you enjoyed the warm service from our staffs, our unique setting and the facilities of our Banyan Tree Bintan. Thank you once again for having chosen to stay with us. I look forward to welcoming you once again to our resort in the future. Sincerely, Alpha Eldiansyah General Manager