Ratings based on 245 Verified Reviews

4.4 out of 5
84% of guests recommend
4.2 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Nice tranquil resort - amazing staff and food!

Posted Sep 21, 2017
We had a lovely stay at this resort. We stayed in a two bedroom infinity villa. It is so tranquil and relaxing in rain or shine. We had a great stay utilizing all the activities and facilities. The thing that made this hotel the best was it's staff- particularly our assigned Villa Host, Yazzarh. We had a medical emergency which the hotel could not have assisted any better with. They waited at the hospital for several hours and were so kind. The GM Alpha and Yazzarh both checked in with us the next day to make sure everything was okay. During our stay they were so accommodating and they catered to every need. The food is all top quality and really nice. They offer a degustation or ale cart menu at all restaurants. There were only a few down sides of this resort. One is the price of alcohol- specifically wine and spirits (beer is fine). it was very expensive. Also the gym - it is located in their neighboring sister hotel and it is very small. i couldn't fault anything else.
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Posted Sep 11, 2017
Beautiful hotel but needs some work done. Staff were great and the food was very nice.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic tranquil place

Posted Jul 17, 2017
Pros: everything: the location, the staff, the food, the welcome drink, the rooms, the pools
This is a fantastic place with the most amazing staff. You might think the pictures say it all, but wait until you meet the people who make the experience even more special. Everyone is truly friendly, and it always feels like they mean it.
Comment from Hotel Management
Aug 9, 2017 by Puri, Hotel Management
Dear Traveler, Thank you for your time of posting your experience here at Banyan Tree Bintan. It goes without saying that I am delighted to read that you enjoyed the warm service from our staffs, our unique setting and the facilities of our Banyan Tree Bintan. Thank you once again for having chosen to stay with us. I look forward to welcoming you once again to our resort in the future. Sincerely, Alpha Eldiansyah General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel room looks tired but is clean and roomy.

Posted May 2, 2017
Room is big and spacious but is in need of a renovation. It is looking very tired . Food is very very expensive and quality is mediocre. Thank goodness for the free breakfast which is decent .
Comment from Hotel Management
Jun 6, 2017 by Puri, Hotel Management
Dear Traveler, Thank you for sharing your experience and giving us feedback. Unfortunately our villas - build in the traditional Balinese style - can feel old due to their unique design and are also very much exposed to the jungle environment. Whilst this makes us very special and unique, it certainly also creates challenges for maintenance. May I apologize for our inconsistency and at the same assure you that we do have a strict upkeep program in place, trying to avoid inconvenience to our guests. Your feedback on the restaurant prices has been well noted and I am pleased to inform you that I am working closely with our Director of Food & Beverage in reviewing it. Hopefully you would notice the change on your return visit. Again, thank you for your kind comments and look forward to welcome you back. Sincerely, Alpha Eldiansyah General Manager
4 out of 5
by Shuai

Posted Apr 25, 2017 on Hotels
Comment from Hotel Management
May 4, 2017 by Mohamed Hilmy, Hotel Management
Dear Shuai, Thank you for rating us good. We look forward to welcome you back in the near future. Sincerely, Alpha Eldiansyah General Manager
5 out of 5
by A verified traveler

Best place in the world for special moments

Posted Apr 23, 2017 on Hotels
Amazing experience! The staff is extremely helpful and went the extra mile to make our stay unforgettable. We had a wonderful massage soak in the beautiful Banyan Tree ambience with the sea infront of us. The masseurs were professional and were able to effectively relieve joint pains and fatigue with great bedside manners. One of the best massage we ever had! We asked for a quiet spot for our anniversary dinner at the Thai restaurant. Meal was simply delicious and and service impeccable and when we returned to our rooms, we were pleasantly surprised that had decorated our rooms with swans and flowers and we were greeted with an anniversary cake. It such a touching gesture. I would definitely come back again.
Comment from Hotel Management
May 4, 2017 by Mohamed Hilmy, Hotel Management
Dear Traveler, I am delighted to learn that we had successfully exceeded your expectation in all aspects and created a memorable stay for you. Being located in a tranquil location where the jungle meets the stunning beach our resort offers a restful getaway and is perfect place to relax. I am very pleased to hear that the experience was well delivered to you. I look forward to welcoming you back again to Banyan Tree Bintan in the future. Sincerely, Alpha Eldiansyah General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Family week-end

Posted Apr 16, 2017
Exclusive place in secret location, staff extremly cared about the guests. Excellent food, nice white sandy beach and swimming pools.
Comment from Hotel Management
May 4, 2017 by Puri, Hotel Management
Dear Gilstead68, I am very happy to know that you had an enjoyable stay with Banyan Tree Bintan. We are indeed very proud of our idyllic and unique jungle setting and hope to welcome you soon back to our jungle and beach resort. Sincerely, Alpha Eldiansyah General Manager
5 out of 5
by Patrick

Amazing place. Very professionnal!

Posted Apr 10, 2017 on Hotels
Amazing experience. Rooms are spacious and well equiped. Staff is extremely friendly and take care of everything for you in term of appointment or booking. (restaurant, taxi, ferry ticket). I really enjoyed it. The view is amazing from my room (I took the one with the rock view), the private spa was so good. Massage was very professionnal and I appreciated a lot their caddie service. Very quick and effcient. They bring you anywhere in the villa, 24h service. They never ask for tip and vry friendly. Don't forget to bring your mosquito repellent spray (or use their cream, they are free) because you can get multiple bit in a matter of seconds. I got 8 in like 5 minutes the first time I went outside of my house. Besides that, this place is perfect for families, couples or even with friends.
Comment from Hotel Management
May 4, 2017 by Mohamed Hilmy, Hotel Management
Dear Patrick, Thank you very much for taking the time to share your experience with us. It is a pleasure for me to hear that your stay with us was wonderful and our staff not just met your expectations but also exceeded them. It was a pleasure to have you staying with us and I look forward to welcoming you back again to Banyan Tree Bintan for another relaxing break. Sincerely, Alpha Eldiansyah General Manager
5 out of 5
by vira

This traveler left a rating score only Posted Mar 27, 2017 on Hotels
5 out of 5
by A verified traveler

Posted Mar 27, 2017 on Hotels
Our resort host, Adi, took good care of us, eg arranged timely pick-up and transport for our dinner at a new restaurant we went out to try, checked in with us occasionally on our needs and programs for the stay. Villa was private and quiet. Very relaxing trip.