Ratings based on 492 Verified Reviews

3.7 out of 5
75% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

An oasis all it's own! The perfect stay!

Posted Nov 17, 2017
Pros: During the day we had a stunning view of the ocean and at night we left the sliders open for the most beautiful sounds of the beach.
Cons: We loved everything!
Location: Easy walk to downtown, steps to the beach and private entry! Near tons of great restaurants and shops.
We can't say enough about our stay at the Capri Laguna. At arrival we were greeted by John and Nick, who were so kind and helpful! They allowed us to check in early and even gave our room an upgrade! Which completely made our visit all the more special. They have incredible attention to detail in their service and the room was impeccable. The staff alone is worth the stay but the accommodations speak all for themselves! I can't imagine staying anywhere else next time I visit Laguna. Thanks again to John and Nick for their world class service and caring nature. Thank you!
Comment from Hotel Management
Nov 17, 2017 by Capri Laguna team, Hotel Management
Dear Mary R, Thank you for sharing you 5 star review on Expedia. We are very happy that we make your stay enjoyable. We all work daily to offer a truly personal and wonderful experience to each of our guests. Thank you once more for choosing us and we look forward welcoming you back at the Capri Laguna on the Beach. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Orcutt,Ca

Wonderful place, quaint room. Clean and beautiful.

Posted Nov 13, 2017
We loved our stay. The staff was so friendly and helpful.
Comment from Hotel Management
Nov 13, 2017 by Nick P., Hotel Management
We are delighted to hear that our service exceeded your expectations. We pride ourselves in delivering only the best service to our guests. We would like to thank you for being with us and for your kind feedback. We look forward welcoming you back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Hotel right on the beach in Laguna

Posted Nov 9, 2017
Pros: Location is fabulous and staff is friendly and helpful
Cons: The rooms are dark, but given constraints on renovation not sure anything can be done
Location: The hotel is located on a small beach in Laguna-about 10 minutes from the main beach. This means that the "public" beach is not crowded
We stayed here in August for a short vacation. Booked and ocean front room-pricey but understandable given the location and timing for our trip. This hotel is old and is limited as to what they can renovate so it looks a little dated (or charming depending on your preferences). Our room was about 10 steps up from the water at high tide and the view from the balcony was amazing. Since the hotel is quite old the rooms, while updated, still have lower ceilings and there are lots of stairs on the property. Our room was clean and comfortable but the ceilings are low and the only window was the sliding door to the balcony. But still the bathroom had been recently updated and we had a comfortable stay. Our balcony looked right over the ocean and we were able to leave the slider open at night to catch the breeze and the ocean sounds-very nice. I did book a room with a fireplace, which we did not use because the room was too small, would skip that next time. Walking distance to good restaurants-which was good because the parking lot is very tight-if you are staying here rent a smaller car, the lot was built long before SUVs were a thing. Relaxing stay and great service.
Comment from Hotel Management
Nov 13, 2017 by Nick P., Hotel Management
We are very pleased to read your review and to know that we made a great holiday and memorable stay for you. Thank you for taking the time to write a review . We most certainly look forward to welcoming you back soon and create many more beautiful memories for you.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kentucky

Right on the beach

Posted Oct 26, 2017
Cons: would be nice to have more parking but they can't do anything about that
This was my second stay at the hotel, in the same room. Staff was wonderful, room was very comfortable. The hotel is right on the beach not across the street like most hotels. They have a nice breakfast with coffee all day. They have someone on the beach that will get you chairs and towels. Not all places do that.
Comment from Hotel Management
Oct 30, 2017 by Nick P., Hotel Management
We are pleased to hear that you have received an excellent service and you enjoyed the amazing views of the relaxing Ocean and our beautiful City. Thank you for choosing us and for your feedback too. We pride ourselves in delivering only the best service to our hotel guests. The Ladies and Gentlemen of our Capri Laguna team will look forward to welcoming you back offering an unforgettable service experience.
3 out of 5
Recommended
for Everyone
by A verified traveler from Larkspur, Ca.

Nice hotel close to beach

Posted Oct 20, 2017
Frankly, a nice stay but, overpriced for the condition of the facility. Room we booked with Expedia without ocean view was totally inadequate. Dark and dingy. Upgrade with ocean view which we took was $100.00 per night more. Location was great and staff were exceptionally friendly.
Comment from Hotel Management
Nov 15, 2017 by Capri Laguna team, Hotel Management
We would like to thank you for your time and for sharing your review. Thank you for choosing the Capri Laguna on the Beach Hotel and we will be looking forward to welcoming you back to our hotel. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Northern California

Excellent boutique hotel on the beach

Posted Oct 17, 2017
A wonderfully relaxing place to stay. It's very quaint, a lot of places to sit or lounge, with umbrellas, including a service that sets up seating on the beach. The staff is excellent, girls at front desk were great, so helpful, all help were so friendly. Bfast was a nice start to the day, good variety, Starbucks! I feel like I found a treasure and can't wait to go back. A lot of stairs, so be aware of that, it was great exercise before laying around on the beach....
Comment from Hotel Management
Oct 30, 2017 by Nick P., Hotel Management
We are pleased to hear that you have received an excellent service and you enjoyed the amazing views of the relaxing Ocean and our beautiful City. Thank you for choosing us and for your feedback too.
4 out of 5
Recommended
for Everyone
by A verified traveler from KC

Nice hotel right on the beach

Posted Oct 7, 2017
This was not a high dollar hotel, but it was worth every cent we paid. The staff was friendly from start to finish. Breakfast was provided, which consisted of a choice of cereal, waffles, pancakes, hard boiled eggs or pastries. Drinks were also available at no cost. The rooms were no frills, but comfortable. Our room had a nice sized fridge and working microwave. The pillows and bed were very comfortable. Wonderful bathroom with sufficient water pressure, which can be a problem in California. The beach was only a couple steps away, with chairs, towels and umbrellas available. The best part however, was the view. They had balconies were everyone could go watch the sunset. We sat on the deck and watched the sun set every night.
Comment from Hotel Management
Oct 10, 2017 by Capri Laguna team, Hotel Management
We would like to thank you for your time and for sharing your review on Expedia. We are delighted to hear you had such a wonderful experience with us. We appreciate your compliments regarding the warmth and level of service from our team. Thank you once more for choosing us and we will be looking forward to see you soon. Kind regards,
1 out of 5
by A verified traveler from Miami

Terrible customer service, extremely dirty.

Posted Oct 2, 2017
Pros: nothing. Dirty Rude workers Older rooms with older noisy AC.
Cons: first put real photos on they web site. clean the room and change towels and sheets.
Location: Th location is nice and offer a bunch others better hotels.
I reserved and paid for 2 nights over my Expedia account. I checked in late night. there no parking space to park, my room It was extremely dirty even the bath towels were not clean. older and noisy portable AC with cooler problems - No AC. the entrance of room was a lot of water licking from little fridge. In general all hotel is nothing related with pictures on web site. I checked out next early morning, front desk guy was rude and refused to give me the check out statement arguing It was prepaid and Expedia should be refund me the unused night with no charge or fee. The hotel charged all 02 nights. Stay away from this Hotel, there many of great options.
Comment from Hotel Management
Oct 10, 2017 by Capri Laguna team, Hotel Management
Thank you for providing us with your feedback from your recent stay at the Capri Laguna on the Beach. Your satisfaction is very important to us and we appreciate your feedback as it ensures that we not only become aware but are being proactive in addressing our guests concerns. We would like to reassure you that we truly appreciate your business and have taken under serious consideration all of your remarks about the rooms and its’ features. Thank you for praising our staff, We all work daily to offer a truly personal and wonderful experience to each of our guests. We hope that we will have the opportunity to welcome you back whenever your travels bring your back to Laguna. Kind regards,
4 out of 5
by A verified traveler from CA, US. and Shanghai, China

Posted Oct 2, 2017
Pros: location. Manager's willingness and sincerety in solving issues.
Cons: Prevent Expedia booking at that price being put into that worst room.
Loke to location being so close to the beach. The manager Nick was very willing and sincerely to issues cause by night shift staff at the front desk. Expedia and the hotel may need to align how to price and assign the room that I was assigned.
Comment from Hotel Management
Nov 15, 2017 by Capri Laguna team, Hotel Management
We would like to thank you for your time and for sharing your review. Thank you for choosing the Capri Laguna on the Beach Hotel and we will be looking forward to welcoming you back to our hotel. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Nice hotel with private beach access .

Posted Sep 28, 2017
Late check in. Stuff was really helpful and courteous. Pleasant room with great ocean views.
Comment from Hotel Management
Oct 10, 2017 by Capri Laguna team, Hotel Management
We are pleased to read that you enjoyed the amazing views of the ocean. Thank you for choosing us. We pride ourselves in delivering only the best service to our hotel guests. the Capri Laguna on the Beach Hotel will look forward to welcoming you back soon. Kind regards,