Ratings based on 1,144 Verified Reviews

3.6 out of 5
62% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Nov 26, 2017
A $25 daily fee for personaly parking my own car is rediculous
3 out of 5
Recommended
for Couples
by A verified traveler

You're paying for the location

Posted Nov 24, 2017
Location is nice being near the beach. There is absolutely NO public parking anywhere, so they can get away with charging $25 USD a day for self parking in the parkade. AC didn't work extremely well and I found it odd that cleaning staff did not come by until the evening every day. The breakfast is currently free because they are renovating the restaurant. For the price, I'm not sure I'd stay here again however staff were friendly and the view from the rooftop bar was beautiful.
5 out of 5
Recommended
for Everyone
by A verified traveler from TX

Beautiful hotel with ocean view.

Posted Nov 24, 2017
We underestimated LA traffic and were tired when we got in. It was nice to take a dip in the pool and relax. The hotel and our room was very clean & spacious. Hotel staff were all so nice & helpful. My only regret was I wish we had a bigger more comfortable bed. About an 1 1/2 away from the hotel my daughter remembered she had left her ring- I called and they are going ship it to our home while we finish our vacation.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 6, 2017
Double beds were too small and sank to the middle. The bathroom door while designed to save space did not lock and provided no real privacy. Also one sink in a room that is designed for families was dissapointing. The staff was great and very helpful the place was clean and very upscale. All in all it's a fun place this stay for good views and easy beach access.
Comment from Hotel Management
Nov 15, 2017 by Sofiane, Hotel Management
Dear Guest, Our sincerest apologies that you had few dissatisfying situations during your recent stay. It is our goal to provide services that will help you unwind and enjoy your stay with us. We are delighted to know that our staff and service met and exceeded your expectation.We shared your feedback with our team so we can continue to strive for excellence in every encounter.
4 out of 5
Recommended
for Everyone
by A verified traveler

Ocean view suite

Posted Nov 5, 2017
The Ocean view suite was amazing. We were located on the third floor above the pool. View was awesome and it was quiet and relaxing. The beds were very comfortable. Overall, would recommend the ocean view since other rooms are close to freeway and noisy.
Comment from Hotel Management
Nov 15, 2017 by Sofiane, Hotel Management
Dear Rachel, Thank you very much for your appreciation and we are very delighted to know that your stay was relaxing and enjoyable. We look forward to welcome you very soon. Warm regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Remodeled, clean and near beach

Posted Oct 18, 2017
Comfortable beds and clean rooms. There is a $25 fee for the parking garage...I am assuming that is per day, but we only stayed one night. They charge an extra $50 on the card for incidentals, then refund it..but you know it takes longer for a refund to appear, so we will have to make sure it actually gets refunded. Usually a card number is 'on file' for incidentals, then only used if they need to charge, so actually charging was out of the ordinary for our many hotel experiences.
Comment from Hotel Management
Oct 22, 2017 by Sofiane Lahouasnia, Hotel Management
Dear Valued Guest, Thank you very much for your feedback and we are very glad that your experience met and exceeded expectation. We are very sorry if you were inconvenienced with a delay in getting your refund, it is out of our control. We look forward to welcome you again and serve you at the best way possible. Warm regards
5 out of 5
by Gordon Davies from Carlsbad, CA

Posted Sep 17, 2017 on Hotels
Comment from Hotel Management
Oct 4, 2017
Dear Gordon, Thank you for your visit and we look forward to see you soon. Best regards
4 out of 5
by Laurie

Posted Sep 15, 2017 on Hotels
Comment from Hotel Management
Oct 4, 2017
Dear Laurie, We are delighted that you've chosen our hotel for your stay. We truly appreciate your business and hope to see you soon. Best regards
4 out of 5
by A verified traveler

Posted Sep 15, 2017 on Hotels
Comment from Hotel Management
Oct 4, 2017
Dear valued guest, Thank you for taking time and reviewing your stay experience. Look forward to your next visit. Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Wonderful hotel with excellent staff

Posted Sep 14, 2017
We stayed at this particular Double Tree during the Ohana music festival, which was just across the street from the hotel. Obviously, this meant that the hotel was full to capacity. However, not once during my stay did I feel crowded, rushed, or for that matter delayed in any way. The staff was excellent in making sure your hotel experience was good one. From the front desk to the cleaning staff to the valet service, everyone was friendly & helpful.
Comment from Hotel Management
Sep 15, 2017 by Sofiane Lahouasnia - Front Office Manager, Hotel Management
Jen, Thank you very much for taking time and sharing your feedback. We are committed to deliver the best experience to our guests and your recognition is truly rewarding. We look forward to welcoming you back very soon. Warm Regards