Ratings based on 623 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from california
Amazing view! Disorganized staff!!Posted Sep 7, 2017
I never take the time to write reviews but because I emailed the hotel and never received acknowledgment of the email, I feel it necessary to write a public review. We booked a room, ocean front and arrived for check in. Upon check in the gentleman that assisted us was very friendly. However, he didn't explain the hotels amenities nor did he inform us of turn down service! We have 5 kids, don't get out much. Turn down service is great and all but not 2 hours after you've just checked in! Upon arriving to our room, we had just began making plans for dinner when our door swung wide open!! Not only did it swing wide open, the gentleman at the door proceeded to just walk in our room. Once he was halfway in the room, he realized we were inside and startled said, "uh oh, did you just check in? I'm looking for a charger" and proceeded to just look for the charger before apologizing for walking in!! We just let it be....shortly later we left for dinner and when we returned neither of our keys worked! So we headed back downstairs and told the girl working the front desk. No apologies. Nothing. Just handed us a new key. We had been checked in for about 2 hours at this point. When we got back to our room, my wife decided to take a bath! We heard a quick knock and again our door flew open!!! It was the cleaning lady! Isaid, no thanks, and she still persisted and with the door STILL OPEN (with mirrors all over the room) she FINALLY shut the door once she saw my wife in the tub!
for Everyoneby A verified traveler from Summit, NJ
Beautiful hotel on the beachPosted Sep 3, 2017
Pros: The hotel is beautifully appointed, our room and the bathroom was very large, clean and well designed, bedding very comfortable.
Cons: The only issue was pool seating was limited; if it were busier than it was during our stay, it would be over crowded and hard to find seats together.
Location: Located right on the beach which was beautiful, a nice walk to town, about 20 min.
The service was very good, the sound of the waves crashing at night was very relaxing. This was a mini family vacation that was very enjoyable and rejuvenating. I would definitely stay here again.
for Everyoneby A verified traveler
Posted Sep 3, 2017
Beautiful hotel. Beds were quite firm. Amazing view.
for Everyoneby A verified traveler from san diego
Woke to the sound of the waves....Posted Aug 30, 2017
We had a great birthday weekend at surf and sand. We were actually right next to the shore break which I overheard is not some people's preference. But we loved the crashing of the waves on shore. The setting was beautiful. The duvet was so soft I wanted to bring it home. The staff were spectacular!
for Couplesby A verified traveler from Kent
Lovely hotel, friendly staff - rooms are superbPosted Aug 30, 2017
Pros: Bedrooms are just superb
Cons: Pool area is a tad small hence sun beds are hard to come by.
Location: Great location - free Laguna trolley bus stops right outside and the frequency is very good
Stayed for 3 nights - our room could not have been better.
for Everyoneby A verified traveler from Las Vegas
Posted Aug 27, 2017
Wonderful hotel right on the beach. The only downside of this property is no air conditioning.
by A verified traveler from Laguna Beach
Up in smokePosted Aug 21, 2017
While we've enjoyed stays here in the past, sadly, this visit will be our last. We asked to be moved twice because of guests smoking in their rooms, first for cigarette smoking and next for pot smoke. The hotel has no air conditioning with its beach front location. So, without the ability to open the sliding glass door for fear of the smoke, the room became too humid to get a good nights sleep. The hotel staff were nice enough and sent security each time we called to complain. But, the offending guests were too rude and addicted to consider they're fellow travelers and continued to smoke. Just part of this new "bully" culture we're living in I guess. "Sad"
for Everyoneby A verified traveler from Los Angeles, CA
Posted Aug 21, 2017
amazing food great room great staff great Diane at the pool concierge, very helpful
for Everyoneby A verified traveler from Kansas City, MO
Beach escapePosted Aug 17, 2017
Surf and Sand is the perfect hotel for a relaxing beach vacation. The staff were friendly and helpful, and you cannot beat the ocean view from your room and private balcony.
for Everyoneby A verified traveler from Denver
This place is awesome.Posted Aug 16, 2017
Pros: Restaurant was incredible. Access to down town and restaurants via free shuttle.
Cons: They pretty much have their stuff together. If they could control the weather when I am there would be great.
Location: Restaurants, bars and shopping. Beach goes on for miles and is great for strolling on.
I booked this as a deal of the day. Was it ever. The hotel obviously upgraded our room to a suite on the top floor over looking the ocean. I cannot be 100% sure. The room was something out of a movie. Doors that opened to a deck with a complete ocean view. This place was incredible. The staff was very accomodating and attentive. Almost to the point I felt as if we were the only ones staying there.The entire facility was spotless with cleaning crews staying on top of everything. The pool area, bars and restaurant were incredible. Beach access steps away from the hotel.My biggest regret is that we didnt stay longer.