The Hills Hotel, Ascend Hotel Collection

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Outdoor pool, free cabanas, pool umbrellas
Outdoor pool, free cabanas, pool umbrellas
Pillowtop beds, in-room safe, desk, iron/ironing board
Pillowtop beds, in-room safe, desk, iron/ironing board

Overview of The Hills Hotel, Ascend Hotel Collection

The Hills Hotel, Ascend Hotel Collection

3 out of 5

4.0/5 Very Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet friendly
  • Air conditioning
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
25205 La Paz Rd, Laguna Hills, CA, 92653

Explore the area

  • Popular LocationLake Forest Golf and Practice Center5 min drive
  • Popular LocationIrvine Spectrum Center8 min drive
  • Popular LocationSoka University of America9 min drive
  • AirportOrange County, CA (SNA-John Wayne)16 min drive

Choose dates to view prices

About this area

Laguna Hills

The Hills Hotel, Ascend Hotel Collection is located in Laguna Hills. Mission San Juan Capistrano is a notable landmark, and travelers looking to shop may want to visit Irvine Spectrum Center and South Coast Plaza. Marguerite Aquatic Complex and Sawdust Art Festival Grounds are also worth visiting. Discover the area's water adventures with kayaking and water skiing nearby, or enjoy the great outdoors with hiking/biking trails and mountain biking.

What's nearby

  • Lake Forest Golf and Practice Center - 5 min drive
  • Irvine Spectrum Center - 8 min drive
  • Mission San Juan Capistrano - 8 min drive
  • Soka University of America - 9 min drive
  • Orange County Great Park - 12 min drive

Getting around

  • Laguna Niguel Station - 6 min drive
  • John Wayne Airport (SNA) - 16 min drive

Restaurants

  • Starbucks — 3 min walk
  • Romano Cucina — 5 min walk
  • Ironwood — 5 min walk
  • Villa Roma — 6 min walk
  • Flamingos Mexican Grill — 6 min walk

About this property

The Hills Hotel, Ascend Hotel Collection

3-star hotel with restaurant and outdoor pool
Along with a restaurant, this smoke-free hotel has an outdoor pool and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a spa tub, a 24-hour business center, and conference space. All 147 rooms feature thoughtful touches like bathrobes and slippers, along with conveniences such as refrigerators and coffee makers. Free WiFi and pillowtop beds are standard, as are plasma TVs with cable channels.
The Hills Hotel, Ascend Hotel Collection offers 147 air-conditioned accommodations with safes and complimentary newspapers. Beds feature pillowtop mattresses. 32-inch plasma televisions come with cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, bathrobes, slippers, and hair dryers.

This Laguna Hills hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An outdoor pool and a spa tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Choice)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA) and Ecolab (3rd party expert - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:30 AM–11:00 AM: USD 5-30 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Outdoor pool
  • Spa tub

Family friendly

  • Outdoor pool
  • Refrigerator

Conveniences

  • Ballroom
  • Elevator
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Filipino
  • Japanese
  • Spanish

Business services

  • 24-hour business center
  • Conference space (11000 square feet)
  • Meeting rooms - 7

Outdoors

  • Free pool cabanas
  • Pool sun loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Lever door handles
  • Pool hoist on site
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Pillow-top mattress

Bathroom

  • Bathrobes
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • 32-inch plasma TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 7:00 AM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per night
Dogs and cats welcome
2 per room (up to 50 lbs)
Pets cannot be left unattended
Service animals are exempt from fees
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 3 children stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 30 per person (approximately)
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section); guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation

Property is also known as

Hills Hotel
Hills Hotel Laguna Hills
Hills Laguna Hills

Frequently asked questions

Overall score and ratings

4.0

Very Good

Rating 5 - Excellent. 398 out of 978 reviews
5 - Excellent 41%
Rating 4 - Good. 319 out of 978 reviews
4 - Good 33%
Rating 3 - Okay. 150 out of 978 reviews
3 - Okay 15%
Rating 2 - Poor. 63 out of 978 reviews
2 - Poor 6%
Rating 1 - Terrible. 48 out of 978 reviews
1 - Terrible 5%

4.2/5

Cleanliness

4.2/5

Staff & service

3.7/5

Amenities

4.0/5

Property conditions & facilities

4/5 Good

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in one of the pet rooms because we have a dog. The room was very clean for a pet room. My only complaint is the small patch of artificial turf right outside the exit door in that area smelled very strong of urine. My dog even turned her nose up to it. We used the one toqards the frint part of the hotel qhich was much larger, very clean and seemed to be rinsed off more often.
Stayed 2 nights in Sep 2021

3/5 Okay

Liked: Cleanliness
it is an OK hotel for the price
Stayed 1 night in Sep 2021

3/5 Okay

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
For the price I would have expected more. The hotel looks fine but the beds were extremely hard. We all woke up with back aches and hips hurting, the windows have no soundproof and at 8am they had a church setting up in the in the courtyard so you could hear loud conversations and what sounded like car doors slamming over and and over, no fan in bathroom so you hear everything, and the air conditioner sounds like a plane taking off everytime it came on. Glad we just stayed one night to sleep, but I have had $70 rooms that were way more comfortable.
Stayed 1 night in Sep 2021

3/5 Okay

Traveled with partner
Liked: Staff & service, amenities
The hotel needs new carpet. It was dirty needed to be vacuumed. The room was adequate.
Stayed 1 night in Sep 2021

3/5 Okay

Traveled with family
Liked: Cleanliness
I felt like this property was trying too hard to fit into some modern, eclectic niche. The hall carpets are old, frayed and in need of replacement. The rooms are clean but the tvs are small and the furniture is old, despite the attempt at a modern look to the room. This hotel reminds me of an old Las Vegas hotel trying to keep relevant in a rapidly growing metropolis but still showing its age.
Stayed 1 night in Sep 2021