Ratings based on 15 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
75% of guests recommend
3.9 Room cleanliness
3.6 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by CARLOS from Guatemala

Posted Jan 12, 2016 on Hotels
Excelente vista.
5 out of 5
by Carlos from Guatemala

Excelentes vistas

Posted Sep 30, 2014 on Hotels
Mucha amabilidad del personal, habitaciones con vista al lago maravillosas se encuentra a pocos metros de la vida nocturna de panajachel.
4 out of 5
by A verified traveler from Orlando, FL.

Nice hotel with a beautiful view of the lake.

Posted May 26, 2014
Cons: The rooms could use some decorating.. It looks older.
Location: It's very close to town and has many amenities.
It was a good experience. There are many amenities and the hotel staff are very nice. Just an older building that could use some decorating and updating. We were there for business and the wifi only worked in the lobby area. We couldn't get it in our room at all.
5 out of 5
by Juan Jose Escalante Villagran from Quetzalteanago

exelente atencion

Posted Mar 3, 2014 on Hotels
Desde el inicio, muy buena informacion general, ubicacion de los automovil, el acompañamiento hacia la habitacion, y el confor de las camas y sobre todo la vista al lago, es un hotel con muy buena atencion en general y confort. Regresare alli, todas las veces que pueda.
3 out of 5
by Guillermo from Spokane, WA

Great view, multiple disappointments.

Posted Mar 1, 2014
Pros: Best lake view in the area. Courteous personnel, good food in restaurant. Nice swimming pool and two jacuzzis.
Cons: Plumbing fixes will add cost sure to be passed to the consumer.
Location: Not much in walking distance. Pedestrians run risk walking to Panajachel along a long, narrow road. Inexpensive, car or "tuk-tuk" taxis far.
Expensive. No beach. Drinking water, provided on arrival (one liter bottle in the room), was never replaced subsequently; additional water is sold for 3 to 4 fold the price in Panajachel. All showers have slow drain, so the stalls end up with 2-3" after one person showering, thus a second shower requires waiting 20-30 minutes of pooled water to drain. The elevators to tower C, are too small for luggage carts, so delivery of suitcases is slowed when many guest arrive at a time; porters risk hernias or accidents carrying luggage carts manually up 3 ramps to a higher level where few suitcases fit into the small elevator to be distributed. This reflects poor experience of the designers of an ostensibly expensive facility. Sparse furniture for room comfort. Switch to HD flat screens is pending.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 5, 2014 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 5, 2014
4 out of 5
by TGU from GUA

gracias Corazón

Posted Jan 5, 2014 on Hotels
Muy buen servicio definitivamente vuelvo.
4 out of 5
by Rafa J. from Guatemala City

Ubicación envidiable personal insuficiente

Posted Jan 5, 2014 on Hotels
El hotel tiene una ubicación inolvidable frente al lago de Atitlán, unas buenas instalaciones aunque un poco descuidadas pero en general se tiene una estadía agradable. Se nota que hace falta más personal para tener una atención más adecuada a los huéspedes. De 2 jacuzzis con que cuenta el complejo 1 estaba fuera de servicio y en el edificio de apartamentos vecino, iniciaban trabajo ruidosos desde las 7 de la mañana hasta las 11 de la noche. EL uso de kayak y botes debería estar incluido en el costo de la habitación. En general es una buena opción para pasar un rato agradable disfrutando del maravilloso paisaje.
5 out of 5
by MARCO D. L. from CIUDAD

BUEN PAISAJE

Posted Jan 3, 2014 on Hotels
MUY BUENA...UNICAMENTE HACEN FALTA SEÑALES PARA EL QUE VISITA POR PRIMERA VEZ.