Ratings based on 6 Verified Reviews

3.7 out of 5
83% of guests recommend
4.2 Room cleanliness
3.5 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
for Everyone
by A verified traveler from UK

Peaceful Lakeside Location

Posted Oct 18, 2016
Location: Close to the town, great restaurants, boat trips and bars
A very good hotel - we stayed on the 14th floor with incredible views over the lake. The hotel was almost completely empty as we stayed at the end of the season - which felt a little strange. The food and service was excellent - superb pool area and very clean. The location is very peaceful - about a 5 minute ride from town in a tuktuk ( £1 per person) The hotel is next door to the beautiful Atilan gardens and nature reserve - with high and long zip wires - if that's your thing!
4 out of 5
for Everyone
by A verified traveler from Orlando, FL.

Nice hotel with a beautiful view of the lake.

Posted May 26, 2014
Cons: The rooms could use some decorating.. It looks older.
Location: It's very close to town and has many amenities.
It was a good experience. There are many amenities and the hotel staff are very nice. Just an older building that could use some decorating and updating. We were there for business and the wifi only worked in the lobby area. We couldn't get it in our room at all.
3 out of 5
by Guillermo from Spokane, WA

Great view, multiple disappointments.

Posted Mar 1, 2014
Pros: Best lake view in the area. Courteous personnel, good food in restaurant. Nice swimming pool and two jacuzzis.
Cons: Plumbing fixes will add cost sure to be passed to the consumer.
Location: Not much in walking distance. Pedestrians run risk walking to Panajachel along a long, narrow road. Inexpensive, car or "tuk-tuk" taxis far.
Expensive. No beach. Drinking water, provided on arrival (one liter bottle in the room), was never replaced subsequently; additional water is sold for 3 to 4 fold the price in Panajachel. All showers have slow drain, so the stalls end up with 2-3" after one person showering, thus a second shower requires waiting 20-30 minutes of pooled water to drain. The elevators to tower C, are too small for luggage carts, so delivery of suitcases is slowed when many guest arrive at a time; porters risk hernias or accidents carrying luggage carts manually up 3 ramps to a higher level where few suitcases fit into the small elevator to be distributed. This reflects poor experience of the designers of an ostensibly expensive facility. Sparse furniture for room comfort. Switch to HD flat screens is pending.
4 out of 5
for Everyone
by A verified traveler

This traveler left a rating score only Posted Jan 5, 2014
3 out of 5
for Everyone
by herbert from california

it was just ok

Posted Dec 30, 2012
Pros: the view
Location: 5 minutes from down town..a lot to do around but buy snacks and water for the night....restaurant and bar clouse at 9pm
the view was the best thing of this hotel..food was chip...the service in the front desk was not to good..30 to minutes find my reservation...no ac and i was hot that day..the bed was hard ....try to buy your own pillow..you will need it
4 out of 5
for Everyone
by A verified traveler from US

Posted Nov 1, 2016
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