Ratings based on 133 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Vancouver, Canada
Nice hotel with amazing view to Lake AtitlanPosted Oct 5, 2015
Nice hotel with amazing view to Lake Atitlan! The hotel itself is a bit outdated and could use some upgrades for the prices they charge (ie water in tub took long time to drain, there was no fan in the bathroom, etc). Overall we recommend it.
for Everyoneby A verified traveler from Guatemala
Great lake view.Posted Sep 19, 2015
Hotel with a great location in front of the most beautiful lake of the world, Atitlan. Kind staff. Good food.
for Everyoneby A verified traveler from Tegucigalpa, Honduras
Vista panorámica del lago, con piscina agradablePosted Jul 4, 2015
Las instalaciones muy cómodas, el personal necesita proporcionar mayor información sobre el lugar..
by A verified traveler from gt
Noisy, oldPosted May 26, 2015
For less than three stars this hotel is expensive. It is old, therefore you can hear what happens in the other rooms. From bed moving to going to the bathroom. The pool was not very clean and a lot of flies and mosquitos around it. The beds are not comfortable for tall people. No wifi and no security box in the room.
for Familiesby David from St Petersburg FL
St Petersburg FLPosted May 26, 2015 on Hotels
Hotel is located on the water with a terrific view and only a few blocks from the market. The staff was terrific, allowing me to check in early and assisting in transportation when I left. It is an older but very nice hotel.
for Familiesby jose from La Habra California
Deluxe Suites are not really "Deluxe"Posted May 21, 2015 on Hotels
I have to say that the location, service and the amenities of the hotel are really good, very satisfied, but, we are very unhappy to find out that their "Deluxe Suite" room and their "Standar" room are the SAME except for a little extra bed that they squezze in there, a bed that by the way we did not need or ask for, we rented 4 rooms, 3 standar and one deluxe, their was no difference except that the Deluxe rooms are in the 5th floor, but the view is amazing from the 3rd to the 5th is the same, our 3 rooms in the 3rd floor had an incredible view. Just a little disappointed we expected more in a "Deluxe Suite"
for Everyoneby A verified traveler
Excellent location but a few minusPosted May 4, 2015
Cons: Needs better noise insulation
Hotel is located in close to Santander street, right in front of the beach and docks. Excellent location but starts to look "old". Room furniture looks old, floors are not carpeted, therefore you´ll witness everything that happens on the upper floor.
for Everyoneby A verified traveler from new york
Nice hotel infront of the lakrPosted Apr 17, 2015
Nice relaxing getaway in guatemala city and lots of activities to do in the city .
for Everyoneby A verified traveler
Very nice hotel & staff.Posted Apr 17, 2015
Pros: Cleanliness and location.
Cons: Air conditioning required
Location: Enjoyed the fact everything was nearby
Beautiful view of lago atitlan, enjoyed night activities and liked that everything was nearby.
for Familiesby A verified traveler
MALA EXPERIENCIAPosted Apr 8, 2015 on Hotels
Muy mal, al llegar me cobraron la estancia que ya había pagado con Hotels.com, intente comunicarme con Hotels para ayuda pero el teléfono que ofrecen para atención aparte de ser una llamada internacional atiende una maquina en Ingles, no me respondío nadie humano inclusive en ese idioma y no permite otras opciones, intente por correo electrónico y me regresaron a mi bandeja con mensaje de error, ahora el hotel no quiere reembolsar el pago que tuve que realizar. Decepcionado del servicio al cliente de hotels.com y del hotel.