Waterslide
Check availability

Reviews of Posada de Don Rodrigo Panajachel

3.5 out of 5
Posada de Don Rodrigo Panajachel
Final de la Calle Santander, Panajachel, Solola

Reviews

8.6

Excellent

Rating 10 - Excellent. 150 out of 280 reviews" "
Rating 8 - Good. 75 out of 280 reviews" "
Rating 6 - Okay. 35 out of 280 reviews" "
Rating 4 - Poor. 14 out of 280 reviews" "
Rating 2 - Terrible. 6 out of 280 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Laura

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Restaurant on the property was good. Very friendly and helpful staff.
Stayed 1 night in Mar 2024

6/10 Okay

CLAUDIA

Traveled with group
Liked: Cleanliness, staff & service
The best part was the Museum. It has beautiful mayan pieces. And the underwater exhibition was very nice. Service was good but restaurant is very basic. It is sad that the hotel is in front of the lake and the only thing you see is an ugly toboggan.
Stayed 1 night in Mar 2024

8/10 Good

Rosalia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the hotel very nice people very good food! Can’t wait to go back again
Stayed 2 nights in Feb 2024

8/10 Good

Carlos

Stayed 1 night in Feb 2024

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Lu

Traveled with family
Very convenient to walk to street shops and restaurants. Property of course beautiful. Rooms a bit outdated but spacious. Beds are very very hard but staff sent more cushion to help me as I have a bad back.
Stayed 5 nights in Feb 2024

8/10 Good

Grace

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
It’s was ok. There was some construction around my room noise early morning by my room
Stayed 2 nights in Feb 2024

10/10 Excellent

Cristian A

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The best place to stay 10 stars
Stayed 1 night in Jan 2024
Response from Hotel Posada de don Rodrigo Panajachel on Jan 29, 2024
Buenas noches estimado Cristian, gracias por sus comentarios.

8/10 Good

Giancarlo

Traveled with partner
Everything is great! However, sleeping furniture mattresses/pillows, need improvement, wifi needs improvement and leisure ammenitoes like TV/smart TV adaptability needs to be up to date. Everything else was perfect but dit find the leisure amenities in the room a bit out of date compared to industry hospitality standards. Hope this helps!
Stayed 2 nights in Jan 2024
Response from RECEPCION on Jan 12, 2024
BUENA NOCHE MUCHAS GRACIAS POR SU COMENTARIO LO VAMOS A TOMAR MUY EN CUENTA PARA MEJORAR Y BRINDAR UN MEJOR SERVICIO Y UNA ESTADIA PLACENTERA

2/10 Terrible

Sabrina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place it’s beautiful so it’s the service but the food I didn’t like it my niece got really sick we even took it to the hospital he eat a burger and the meet was bad
Stayed 2 nights in Jan 2024

10/10 Excellent

Patti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Silverio Cumes on Nov 21, 2023
Muchas gracias por sus comentarios, los esperamos para una próxima.

10/10 Excellent

Betty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was top notch, I will come back.
Stayed 1 night in Nov 2023
Response from WENDY on Nov 12, 2023
Para nosotros es un gusto el poder atenderles como se merecen , esperamos vuelvan pronto

10/10 Excellent

Betty

Stayed 2 nights in Nov 2023

10/10 Excellent

Danny

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, friendly staff
Stayed 1 night in Sep 2023

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Silverio Cumes on Nov 21, 2023
Muchas gracias por sus comentarios, los esperamos para una próxima.

8/10 Good

Alejandro

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
location
Stayed 1 night in Aug 2023

8/10 Good

Guglielmo

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect spot to organize any escursions and lake walkway. Pretty landscape. Confortable ammocks. Swimming pool wasn't totally ready for guests (i guess is low season). No spa as advertised (they call a masseurs to ur room if needed). Just sauna. Little museum very informative on site enclosed in the ticket. Very ospitable and accomodating staff.
Stayed 3 nights in Aug 2023

10/10 Excellent

Angelina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay. All the staff members were super friendly and helpful when we had questions. The food at the restaurant was wonderful and had beautiful view of the lake. Will definitely be coming back. Maravilloso lugar para quedarse. Todos los miembros del personal fueron muy amables y serviciales cuando teníamos preguntas. La comida en el restaurante era maravillosa y tenía una hermosa vista del lago. Definitivamente regresaremos.
Stayed 2 nights in Aug 2023

4/10 Poor

Ingrid

Traveled with family
Liked: Cleanliness
Not what I expected. For the price I paid I expec
I wanted to cancel one of the rooms he didn’t allow me. He didn’t give me directions on how to get yo my room.
Stayed 1 night in Aug 2023

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous view and lovely property...a little haven right next to busy Calle Santander. The staff could not gave been nicer. Would have loved a coffee maker in the room and online menu for room service...other than that, we loved our stay and i strongly recommend Don Rodrigo.
Stayed 4 nights in Aug 2023

6/10 Okay

marco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good but no cigar in Panajachel
Hotel room nicely appointed with local traditions furniture and fireplace. My room had the only window facing the outdoor passageway between the various blocks of rooms, with no privacy and guest/staff transit. Better to avoid those rooms if possible. Good swimming pool for kids with slide. Large restaurant with average selection and quality. Ideal location for catching boats to other villages. On the grounds of the hotel there is a museum of Mayan pottery found on the bottom of the lake.
Stayed 2 nights in Jul 2023
Response from Gustavo Bautista/Gerente on Jul 31, 2023
we appreciate your comments, we hope to see you soon

8/10 Good

Wendy

Stayed 1 night in Jul 2023

10/10 Excellent

Arlene, Tampa

Stayed 1 night in Jul 2023

10/10 Excellent

Cindy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is super friendly and helpful. Everything is nice and tidy. Excellent place to stay with family.
Stayed 2 nights in Jul 2023
Response from Gustavo Bautista/Gerente on Jul 27, 2023
Thank you, we appreciate you comments, we will hope you come back soon,

8/10 Good

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
Un lugar agradable lo recomiendo
Stayed 1 night in Jun 2023
Response from Gustavo Bautista/Gerente on Jul 27, 2023
agradecemos sus comentarios, fue un gusto haberles atendido,

10/10 Excellent

Dolores

Stayed 2 nights in Jun 2023
Response from Gustavo Bautista/Gerente on Jul 27, 2023
agradecemos su calificación, será una usto atenderles pronto

8/10 Good

Cindy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Lovely location conveniently located- However, the beds are not very comfortable. The pool water slide needs to be maintained properly as it was in deplorable condition. the staff is amazing though!
Stayed 2 nights in Jun 2023
Response from WENDY on Jun 27, 2023
Gracias por sus comentarios , esto nos ayuda a poder mejorar , sera un gusto poder volverlos atender

10/10 Excellent

Rebeca

Stayed 2 nights in Jun 2023
Response from Gustavo Bautista/Gerente on Jul 27, 2023
nos alegra ver su calificación, será un gusto atenderles siempre

10/10 Excellent

Stacy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Convenient to market and water ferries to other villages around the lake.
Stayed 2 nights in Jun 2023
Response from Gustavo Bautista/Gerente on Jul 27, 2023
we appreciate your comments, we hope see you soon

4/10 Poor

Jorge, Miami

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Unique location and sightseeing
Stayed 1 night in Jun 2023
Response from WENDY on Jun 8, 2023
agradecemos su comentario , es un gusto poder atenderle

10/10 Excellent

Karolina, Darien

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location is almost perfect!! Beautiful view, boats are really close, food is great, what i did not like was a lady that was in the welcome office that was not really nice when we check in, but it was the only one, the rest of the staff were great and the “vip benefit” was a joke!! A mini beer (cheapest one they have) and for my girlfriend a natural juice in a glass like two inches tall and mostly full of ice, very dissapointing “VIP benefit”
Stayed 1 night in Jun 2023
Response from WENDY on Jun 8, 2023
gracias por sus comentarios , esto hace que podamos mejorar

10/10 Excellent

Felica

Stayed 1 night in Jun 2023
Response from Gustavo Bautista/Gerente on Jul 27, 2023
muy agradecidos con su puntuación, esperamos verles pronto

8/10 Good

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful gardens and the view of the lake/volcanoes. Staff very nice and cooperative.
Stayed 2 nights in Apr 2023
Response from WENDY on May 5, 2023
Gracias por sus comentarios , será un gusto poderles volver atenderles.

10/10 Excellent

Armando

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2023

8/10 Good

Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and great location. Clean and beautiful.
Stayed 3 nights in Apr 2023

10/10 Excellent

Rosa de

Stayed 2 nights in Mar 2023

10/10 Excellent

Rodolfo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Mar 2023
Response from WENDY on Apr 27, 2023
Estimado Rodolfo , agradecemos sus comentarios es un gusto

10/10 Excellent

Cesia

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful place Amazing staff
Stayed 1 night in Mar 2023
Response from WENDY on Apr 27, 2023
Agradecemos su comentarios ,será un gusto volverlos atender

10/10 Excellent

Ramon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great, felt very safe and close to everything we needed.
Stayed 3 nights in Mar 2023

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

Alma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Herbert

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

6/10 Okay

Carmen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting. Restaurant/bar short staffed but extremely friendly once service was provided. Did not receive free drinks.
Stayed 2 nights in Feb 2023
Response from Hotel Posada De Dorn Rodrigo Panajachel on Feb 27, 2023
Buenas tardes, lamentamos ese inconveniente, tomaremos en cuenta el comentario, gracias.

8/10 Good

Dafna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Great service. Kids loved the pool with the water slide.
Stayed 3 nights in Feb 2023
Response from WENDY on Mar 8, 2023
gracias por su preferencia

10/10 Excellent

Luz, Miami

Stayed 2 nights in Feb 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyrhin was good, except the internet.
Stayed 3 nights in Feb 2023
Response from Hotel Posada De Dorn Rodrigo Panajachel on Feb 10, 2023
A pleasure to serve you

6/10 Okay

James

Traveled with partner
Liked: Staff & service
Disliked: Amenities
No reading lamps for bed or even in the room. Drapes and windows are poorly designed. Bathroom toiled despenser was very cumbersome to use. Bathroom was cramped. Slow to get hot water in shower. Few amenites.
Stayed 2 nights in Feb 2023
Response from Hotel Posada De Dorn Rodrigo Panajachel on Feb 10, 2023
We will work for your next visit and thus be able to serve you better.

10/10 Excellent

Kenneth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don Rodrigo
Overall a lovely and comfortable hotel… slept very well.. I would highly recommend it to my friends and family.
Stayed 1 night in Feb 2023
Response from WENDY on Feb 6, 2023
agradecemos sus comentarios , será un gusto volverlos a tener en nuestro hotel , saludos

6/10 Okay

Lindsey

Liked: Cleanliness, staff & service
The grounds of the property were beautiful and its location was great! The staff were friendly and professional. That being said, the wifi connection was not strong in my room which was very disappointing because I needed to work while there. The water in the bathroom was lukewarm at best and it was pretty outdated. The walls were very thin so you could hear everything, I slept with a white noise sound on my phone at night to lessen the sounds of the neighboring guests. Overall it was over priced in my opinion.
Stayed 6 nights in Jan 2023
Response from WENDY on Jan 30, 2023
Agradecemos sus comentarios , trabajaremos en esos detalles para poder brindar un mejor servicio