Ratings based on 1 Verified Reviews

3.0 out of 5
4.0 Room cleanliness
4.0 Service & staff
2.0 Room comfort
2.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from San Diego, CA

Not crystal-clear how this hotel rates three stars

Posted Nov 27, 2011
Location: Keszthely offers three main attractions to the tourist: the beaches on Lake Balaton (though not in November, when we were there!), the magnificent palace of the Festetics family (and its adjacent coach and sleigh museum, not to be missed) near the center of the small town, and the lake, fed by thermal springs, of Heviz, the spa a couple of kilometers inland from the lakeshore. The Minhotel Kristaly is approximately halfway between the lake and the palace, about 400 meters from each and near a green park area. As such, it's quite convenient to both.
The Minhotel Kristaly may have an excellent spa center; we did not have the occasion to find out. Our room, however, was spartan. This might be acceptable, but the futon-style bed was lumpy, its bedspread torn and ragged. On the plus side, the heating radiator is not strong enough to overheat the room: turned to maximum, it had the room at 68 degrees F (20 C) when the air outside was about 30 F (-1 C). I'm not sure how it would do in midwinter. The bathroom was adequate but tiny (a positive spin would say it represents highly efficient use of space, but in truth it is very cramped). Lighting was dim; the ceiling light was only somewhat stronger than a night-light, and the small bedside lamps with their dark shades barely provided enough light for reading in bed. There was no table lamp on the desk, nor any floor lamp. The brightest spot in the room was in the room's entryway (which represented an inefficient use of space between bedroom and bathroom). Breakfast was mediocre; surely they can find better-quality bread and rolls without cutting into profit margin. The staff were unfailingly friendly. Perhaps the spa justifies a three-star classification; the rooms alone do not (assuming most are like ours). I would not choose to return at the price we paid, but would look elsewhere in Keszthely.