Posted Jan 8, 2014 on Hotels
on 04/01/2014 . we went on a trip to Bohinj with your reservation at Hotel Bohinj , Ribčev Laz , Slovenia .
Since we arrived a few hours earlier , we went to the hotel only to find given that we make sure that everything is OK . However, the hotel we encountered a closed door. No specifics were given either the closed ! We had the place to look at the information about the hotel , and the locals told us that the hotel is closed since before Christmas .
Now I ask you, how is it possible that something like this happens without informing us ?
How is it possible that you have not contacted us and offered other accommodation in the same price ?
In your book, neatly written to me the cost of cancellation charges 100 % ! What cost you pay me in such a case ?
Also , I see that you are still neatly on pages receiving bookings for the said hotel .
I have so many questions , but I think this is really wrong , and that in order for something like this , someone should answer !
I sincerely hope your explanation .