The hotel receptionist on our first day insisted we did not have a balcony. On checking later – when I had network – I went back and said we did. Unfortunately, she said she was unable to give another room as they were all full and given it was 2030 on our first day, we said we would take it up later. She said she would leave a message for someone else to contact us the following day. Nobody did. But I attended my brother’s wedding later that day so was out from 1500 - 2100 hrs. On leaving the hotel, a different lady told me she had our “complaint” via Expedia as I had mailed. She said we should have discussed with the hotel so I advised her of the conversation we had at reception on our first day.
Also, you should be aware that the shower in our room was largely unusable as there was an angled piece of wood that made it difficult for anyone under 5ft tall to stand under it. In addition, my parents who are in their 70s were in the same hotel. The baths are really deep so you should be aware that both of them had difficulty getting in and out. So apart from the elderly, I would argue this is not the best place for people with limited mobility.
My wife said she had seen some adverse comments re breakfast but we found it OK. If you want a full English, this is not the place but there is cereal, bread, etc.
On TV, there were 4 working channels and we were restricted to Murder She Wrote
The general gist will be OK, needs some work, some but not all staff are helpful.