Ratings based on 252 Verified Reviews

2.6 out of 5
36% of guests recommend
2.6 Room cleanliness
3.2 Service & staff
2.7 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Could be better

Posted Jan 6, 2018
Staff was very nice rooms needed a lot of TLC worn out carpet just need a overhaul and repairs
Comment from Hotel Management
Feb 10, 2018 by g, Hotel Management
Dear Customer, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property by offering you 10% off on your next stay.If you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! Please bring this letter upon check-in. Sincerely, Management
1 out of 5
by A verified traveler from lake Charles. la

Crappy hotel

Posted Jan 4, 2018
Room was small. TV bracket in wall not used. TV on only available counter. Bet was very uncomfortable. Light over bed not working. Exposed wires in ceiling. Bathroom ok but, nothing to stopper the tub with except a wash rag. I will never come here again,. Even if they paid me
Comment from Hotel Management
Feb 8, 2018 by Guest Services, Hotel Management
Dear Customer, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property by offering you 10% off on your next stay.If you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! Please bring this letter upon check-in. Sincerely, Management
5 out of 5
Recommended
for Everyone
by A verified traveler from lake charles, la

Beautiful hotel

Posted Nov 17, 2017
It's a gorgeous hotel, people are very friendly and outgoing absolutely love it here. Rooms are beautiful and nice beds are very comfortable.
1 out of 5
by A verified traveler

Posted Nov 13, 2017
Dirty paint chipping Smoke detector ripped from ceiling roaches
3 out of 5
by Melinda

Posted Nov 7, 2017 on Hotels
Comment from Hotel Management
Nov 10, 2017
Dear Customer, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property by offering you 10% off on your next stay.If you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! Please bring this letter upon check-in. Sincerely, Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 5, 2017
Pretty clean room but beds were sooo hard and the pillows were horrible.
Comment from Hotel Management
Nov 13, 2017 by Guest Services, Hotel Management
Dear Customer, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property by offering you 10% off on your next stay.If you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! Please bring this letter upon check-in. Sincerely, Management
3 out of 5
by A verified traveler

Take your own pillow.

Posted Nov 5, 2017
Pillows were old and folded into a ball in the pillow case. Carpet felt damp. For the price, not worth it.
Comment from Hotel Management
Nov 15, 2017 by Guest Services, Hotel Management
Dear Customer, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property by offering you 10% off on your next stay.If you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! Please bring this letter upon check-in. Sincerely, Management
2 out of 5
by A verified traveler

Posted Oct 30, 2017 on Hotels
Had a great time at the casino. The hotel was dirty. The elevator was not working and we had to hike up stairs with our stuff. Would not stay there again !!!
Comment from Hotel Management
Nov 10, 2017
Dear Customer, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property by offering you 10% off on your next stay.If you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! Please bring this letter upon check-in. Sincerely, Management
1 out of 5
by A verified traveler from Houston, TX

Posted Oct 30, 2017
Dirty, dingy, scary. AC cover not on AC, exposing wiring, unsafe. No batteries in remote, minor annoyance compared to everything else. Very poor housekeeping. Bathroom unsanitary, didnt use the shower, definitely wasn't cleaned well after previous guests. Just all around bad experience. If you can spare of a few extra dollars, go elsewhere.
Comment from Hotel Management
Nov 13, 2017 by Guest Services, Hotel Management
Dear Customer, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property by offering you 10% off on your next stay.If you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! Please bring this letter upon check-in. Sincerely, Management
1 out of 5
by a traveler

First time was okay, after second won't return

Posted Oct 28, 2017 on Hotels
poor hotel cleanliness. guy at front desk was pleasant