Ratings based on 269 Verified Reviews

2.6 out of 5
35% of guests recommend
2.6 Room cleanliness
3.2 Service & staff
2.8 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Cc,tx

Not exceptional

Posted May 21, 2018
This room served it purpose, but I would not book there again
5 out of 5
Recommended
for Everyone
by A verified traveler from Katy, TX

Outstanding in convenience, cleanliness and cost.

Posted May 14, 2018
We were impressed. Staff was so friendly and helpful and accommodations were clean, quiet and comfortable. Highly recommend this hotel.
2 out of 5
by A verified traveler

Posted May 14, 2018
Breakfast lacking. Toaster filthy.
4 out of 5
by A verified traveler

Posted May 4, 2018
It was okay but these sheets has stain in it
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 3, 2018
hotel was clean and what we expected. the staff, especially Brenda, was great.
2 out of 5
by A verified traveler from Houston

coffee was weak, like drinking hot water

Posted Apr 30, 2018
they shouldn't advertise breakfast if all they have weak coffee and bread. what happen to healthy options ? fruits, eggs whole grain cereal.
Comment from Hotel Management
May 1, 2018 by Guest Services, Hotel Management
Thank you for your candidate review.
3 out of 5
by A verified traveler

Posted Apr 19, 2018
Room was missing a few things- no tv remote, no tissue, and lack of towels. Room was also dirty.
Comment from Hotel Management
May 1, 2018 by Guest Services, Hotel Management
Dear Customer, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property by offering you 10% off on your next stay.If you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! Please bring this letter upon check-in. Sincerely, Management
1 out of 5
by A verified traveler from Houston

Posted Apr 3, 2018
Other people had a key card to our room. They walk in when we were
Comment from Hotel Management
Apr 29, 2018 by Guest Services, Hotel Management
Dear Customer, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property by offering you 10% off on your next stay.If you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! Please bring this letter upon check-in. Sincerely, Management
1 out of 5
by A verified traveler from Lake Charles, La.

Horrible Room

Posted Apr 2, 2018
This place has false advertisement, it’s a dump. There was a huge dip in the mattress, fresh towels were never brought to our room, room was never cleaned, tile in bath tub was flaked & cracked, and the water pressure was super low. Carpet was filthy.
Comment from Hotel Management
Apr 29, 2018 by Guest Services, Hotel Management
Dear Customer, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property by offering you 10% off on your next stay.If you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! Please bring this letter upon check-in. Sincerely, Management
1 out of 5
by A verified traveler from Lake Charles

Will not be back

Posted Mar 25, 2018
Given the wrong room at checkin, lobby had weird odor, TV remote didn’t work, although batteries were scotch taped in correctly, noisy, carpets and floors were dirty, continental breakfast was cereral and/or toast (from a rusty toaster), people hanging out in parking lot at all hours, pillows felt like big rocks.
Comment from Hotel Management
Mar 31, 2018 by Guest Services, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.