Ratings based on 748 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
68% of guests recommend
3.4 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler from Texas

Grossest Hotel ever!!!

Posted Jul 18, 2016
Pros: NOTHING!!!!!!!!!!!!!!!!!!!!!!!
Location: Not being from the area i was unsure of the location, but it is in a shady part of town.
If you are even considering staying in this place, save your money and find somewhere else! I was Leary when i checked in at the front desk because there was dry wall and dirt all behind the counter, but i figured they were just remodeling. Also when i checked in, the gentlemen that checked me in was very polite but his mother or elderly lady kept starting me down and give me the go to hell look..so i just ignored her. We where charged an additional $25 to stay in this slum for checking in early. The room was filthy and the bed was awful, every little move and the springs would sound like they were going to pop through. Then T.V. half-way worked, the bathroom tub was moldy and the room had a general wet smell to it. Then we wake up to go to the breakfast and the same old lady that was giving me the stink-eye had the nerve to fuss at my boyfiend because he was taking too much food!! He took 2 piece of toast, 2 'slabs' of eggs and 2 sausage patties. Being the gentleman he is he just informed her that this was for two people and she still wasn't happy. I chose this hotel to save money and because it was close to the casino but i regret this decision in every way! Please head my warning and bypass this disaster!
1 out of 5
by A verified traveler from Florida

Terrible place to stay.

Posted Jun 25, 2016
Pros: The lady at the front desk was pleasant and efficient.
Cons: Charge about $25! There were very few extras in the room - i.e. shampoo.
Location: Lake Charles may be a nice location..... the hotel/motel was not.
Our stay at the America’s Best Suites was one of the worst places I have ever stayed at. 1. The GPS location of the property is wrong. GPS puts it on the north side of I-10 and it is located on the south side of I-10 2. The charge for a night's stay was way too much for the room and its condition. 3. My wife was bit up by bed bugs during the night. 4. Not only would the elevator not work because the door would not close on the 3rd floor, I was advised not to use the elevator because I might get stranded on the elevator. 5. There was a great amount of mold in the calking around the tub. 6. Windows had weathered and worn to the point you could not see through them - though I was told we would have a beach view! When I opened the window, there was no screen. 7. The door into the room would only partially open - barely enough for a person to get through - let alone any suitcases. The door got hung up on the rug. (Room 300) 8. The drapes were held up by only a few “hangers” and were essentially inoperable. 9. While it appeared some rooms on the first floor were being remodeled, the condition of the rest of the building was deplorable, IMO. 10. One of the side entrances into the building would not operate with a room key. 11. The lady at the front desk was pleasant and efficient. I was amazed, the lady at the front desk said they sold out almost every night - especially on weekends! I'm not sure if it is a sell out or it is just "no where else to stay."
2 out of 5
by A verified traveler from Temple, TX

They should close until the renovation is done

Posted Jun 2, 2016
Convenient and the price was low, but a disappointment. The room was not clean or properly serviced (mold in shower, coffee maker wasn't cleaned, light bulbs out). When we went down for breakfast the next morning they said they didn't have coffee because the water was out (so, how did you wash your hands before preparing the food?).
2 out of 5
by Sara

This traveler left a rating score only Posted May 26, 2016 on Hotels
2 out of 5
by A verified traveler

Posted May 23, 2016 on Hotels
Rooms had no key access had to get front desk top open door or leave door open to get into room during our weekend stay From first night stay had to move to another room water was flowing every where in bathroom when you took a shower Hotel rooms could use a make over
5 out of 5

This traveler left a rating score only Posted May 18, 2016 on Hotels
1 out of 5
by A verified traveler

Rude Staff, Unwelcoming

Posted May 17, 2016 on Hotels
Staff was rude. Very unwelcoming. Room was horrific. Will never refer, will never return.
1 out of 5
by Amanda Wilson from Lake Charles


Posted May 16, 2016 on Hotels
the room was not clean the bed spread had burn holes all in it and was a nonsmoking room. Price was to high for the room, breakfast consist of toast, cereal, or waffle. checked in at 6pm they had to make sure the room was ready but at 4pm the room should have been ready had to wait at check in what was the point of paying and booking on line just to have to wait at check in. bathroom had hair in it and needed bleach air filter vents needed to be cleaned. Was not satisfied with the price I payed considering other websites list the room for $50 per night not 89. The room is only worth $50. location was great, view outside the hotel was nice.
2 out of 5
by A verified traveler

Posted May 15, 2016 on Hotels
Hotel is old and in bad condition, but I've stayed in worse. Bed was very uncomfortable but it was a place to lay my head. Does look like they try to make it look good, it's just an old worn down hotel. Staff were friendly though. Breakfast was all gone when I came down.
1 out of 5
by A verified traveler

Posted May 11, 2016 on Hotels