Ratings based on 282 Verified Reviews

4.0 out of 5
80% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from lake charles, la

Location

Posted Aug 23, 2017
Roaches in bathroom, very gross! Staff was excellent.
4 out of 5
Recommended
for Everyone
by A verified traveler

Ok hotel

Posted Aug 17, 2017
It was fine. Nothing spectacular. Nothing else to add.
2 out of 5
by A verified traveler

Would not stay again

Posted Jul 16, 2017
The rooms smells bad. There were other issues, but the fact that the room smells bad is enough for me. I should have read closely to the other reviews.
3 out of 5
by Belinda

smelly like mold

Posted May 15, 2017 on Hotels
The Hotel smell in the hallway and in the rooms. mold or something went in the room spray some air freshener I had spray the room for the air on low so it could get colder and change the smell of the room... Beds were good ! but the smell ugh
Comment from Hotel Management
May 30, 2017 by Midge, Hotel Management
Happy to hear that you found are beds good, however we are very sorry that you did not have a pleasant stay due to a smell. Please be assured that we are working diligently to remove any odor issues that may exist.
2 out of 5
by A verified traveler from lga

Never again

Posted May 6, 2017
This room was as expense as many I stayed in on this trip but it was not very clean and smelled horrible. If I had not been so exhausted I would have left. This is an example where paying before seeing was not good. This place needs an overhaul. The one redeeming factor was the staff. They were very nice.
Comment from Hotel Management
May 30, 2017 by Midge, Hotel Management
So sorry to hear this, please say you will give us another opportunity so that we may redeem ourselves. Our staff is pushing themselves to remedy any potential issues daily and can assure you that odor is at the top of our list!
4 out of 5
by A verified traveler

Spring trip

Posted May 3, 2017 on Hotels
The room was clean and quiet. The lady at the desk was very helpful.
Comment from Hotel Management
May 30, 2017 by Midge, Hotel Management
Clean, quiet, and helpful! All great things we agree, Thanks for letting others know. We hope you will return soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 23, 2017
Stayed Thur and Fri nights. Nobody cleaned on Fri. Beds not made, no new towels. Shower curtain put up on rod and bathroom lights left on so somebody was in room. AC unit very noisy and would not work on low fan. BUT room initially clean and no odor. Front desk very friendly/hospitable. Nice TV with Direct.
Comment from Hotel Management
Jun 1, 2017 by Midge, Hotel Management
Please accept our most humble apologies for failing to exceed your expectations and getting your room cleaned and serviced. We have shared your feedback with our team in an effort to ensure this does not occur again. Thank you!
4 out of 5
by Raquel

Posted Apr 23, 2017 on Hotels
It was good clean they took our dirty towels but forgot to replace them but everything else was great
Comment from Hotel Management
May 30, 2017 by Midge, Hotel Management
Thanks for the four star review! Glad we were able to get you some clean towels for your stay in the end.
5 out of 5
by Jeanetta

Posted Apr 17, 2017 on Hotels
Comment from Hotel Management
May 30, 2017 by Midge, Hotel Management
Beaming with excitement over your five star review, Thank you! We hope you will consider coming back to stay with us soon.
5 out of 5
by A verified traveler

Posted Apr 4, 2017 on Hotels
Came for doctor procedure at nearby hospital.
Comment from Hotel Management
May 30, 2017 by Midge, Hotel Management
We sure hope you are well following your procedure and hope that your next trip to the area is for a happier occasion. Trust that we will be happy to welcome and serve you no matter the reason for the visit. Thanks!