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Reviews of Comfort Suites Lake Charles

2.5 out of 5
Comfort Suites Lake Charles
1016 N Martin Luther King Hwy, Lake Charles, LA

Reviews

8.2

Very Good

Rating 10 - Excellent. 423 out of 1003 reviews" "
Rating 8 - Good. 330 out of 1003 reviews" "
Rating 6 - Okay. 130 out of 1003 reviews" "
Rating 4 - Poor. 69 out of 1003 reviews" "
Rating 2 - Terrible. 51 out of 1003 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

James

It’s a nice place to stay
Stayed 1 night in Apr 2024

8/10 Good

Sharonda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service.
Stayed 1 night in Apr 2024

2/10 Terrible

Jaden

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really dirty and unsanitary.. whoever cleans the rooms needs to be fired.. overall the hotel is really dirty wasn’t like the pictures at all.
Stayed 3 nights in Apr 2024
Response from tlg on Apr 16, 2024
I am so sorry that you experience was not at our best we strive for each and every stay to be the best.again we will check with all here to see where we failed

10/10 Excellent

Christal

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay it was everything I could ask for and more.
Stayed 3 nights in Mar 2024
Response from tlg on Mar 26, 2024
We appreciate you kind words about your stay with usand thanks for sharing itwe are doing our best to make each stay the best one

10/10 Excellent

Jeanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, clean, great breakfast and service
Stayed 1 night in Mar 2024
Response from tlg on Mar 26, 2024
We appreciate you kind words about your stay with usand thanks for sharing itwe are doing our best to make each stay the best one

10/10 Excellent

Stephen, Hammond

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just fine A little pricey for room Bad mattress
Stayed 1 night in Mar 2024
Response from tlg on Mar 26, 2024
Thank you for taking the time to send in your response.

10/10 Excellent

Cedric

Stayed 3 nights in Mar 2024
Response from tlg on Mar 13, 2024
thank you for such a great response

10/10 Excellent

David

Stayed 2 nights in Mar 2024
Response from tlg on Apr 16, 2024
thank you for such a good response to our Hotelcome back and see us real soon....

10/10 Excellent

Norel

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, right of hwy 10 Restaurants close by
Stayed 1 night in Mar 2024
Response from tlg on Mar 6, 2024
thank you for such a quick and great responsewe are glad that you enjoyed your stayand hope to see you again,,,management

10/10 Excellent

Chandra

Traveled with partner, Traveled with family
Liked: Staff & service
Good value
Stayed 1 night in Mar 2024
Response from tlg on Mar 4, 2024
Thanks for your kind words....we are glad your stay with us was as good as we had hoped it to be

8/10 Good

Junaid

Stayed 1 night in Feb 2024
Response from tlg on Mar 26, 2024
We appreciate you kind words about your stay with usand thanks for sharing itwe are doing our best to make each stay the best one

8/10 Good

Suzanne

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The property is under construction and has only been owned by this person for about 6weeks. The staff goes above and beyond. It needs work, but I'm sure it will be great with the care they take to fix it up.
Stayed 2 nights in Feb 2024
Response from tlg on Feb 26, 2024
And truly we are striving to be the bestthank you

6/10 Okay

Bryan

Traveled with family
Liked: Staff & service
The owner of the hotel is extremely nice and hopefully he can make a change. He is new to the hotel and trying to do his best to make it look nice and bring it up to par. Unfortunately, there’s not much she can do about the customers that stay there, due to the price rust is not an extremely high rate.
Stayed 2 nights in Feb 2024
Response from tlg on Feb 23, 2024
thank you for your kind words and hopefully by the next stay for you we are at out best....

10/10 Excellent

Jennifer, Pilot Point

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, highly recommend off of I10!
Stayed 1 night in Jan 2024
Response from tlg on Feb 26, 2024
We are glad you had such a Great Stay

6/10 Okay

Sharon

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This property did not have hot water and the refrigerator did not work in our room
Stayed 2 nights in Jan 2024
Response from tlg on Feb 26, 2024
thank you for your response we have had someone check in on your concerns and making them work

8/10 Good

Deon

Stayed 1 night in Dec 2023
Response from tlg on Jan 10, 2024
Thank you for your response we happy that your stay was great see you again.

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and personable. While the property itself was a bit "worn," it was clean and the bed was comfortable. The breakfast was also very good!
Stayed 1 night in Jan 2024
Response from tlg on Jan 10, 2024
Thank you for your response and we are under new ownership and are constanly making changes thanksfor bearing with us...

10/10 Excellent

Muriel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from tlg on Jan 1, 2024
Thanks for your response and we hope to see you soon.we are happy your stay was greatThanks Front Desk Manager Tommy

8/10 Good

Tim

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from tlg on Jan 1, 2024
We will try to make it a 5/5 stay next time but we do appriciate your approval of this property

6/10 Okay

Zuly

Stayed 1 night in Dec 2023
Response from tlg on Jan 1, 2024
We would like to know what can we do to make your stay a 10/10 on your next visit with usthanksfront desk manager Tommy

8/10 Good

tiffany

Traveled with family
Liked: Amenities, property conditions & facilities
Decent stay. Beds are very comfortable. Slept well.
Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities, room comfort
Room smell horribly, fantastic staff
Our front desk gentleman was amazing. His name is Maulikkumar Mahida. The hallway and rooms reeked horribly of cigarette smoke, BAD. They are aware and have purifiers going in the hallways. Maulikkumar was amazing and showed us several different rooms, unfortunately, my Mom has COPD and we were unable to stay. He was amazing and immediately refunded our stay and was so kind! Thank you for understanding Maulikkumar.
Stayed 1 night in Oct 2023
Response from mike on Oct 25, 2023
Thank you so much. i do not refund money because hallway or rooms smell like cigarette, i refund money because i do not like argue with my guest and your mother have COPD. but just let you know on 2nd floor i have 27 rooms no body complain any thing abut smell . and after you left i give same room to another guest. and he have no problem.

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
business trip
business trip clean room good location average breakfast
Stayed 1 night in Oct 2023
Response from mike on Oct 25, 2023
Dear John,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Charles.

6/10 Okay

Forest

Liked: Staff & service
Friendly staff, rooms and facilities were not up to the rating when we booked our room.
Stayed 1 night in Oct 2023

8/10 Good

Lee Bessie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from mike on Oct 25, 2023
Dear Lee,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Charles.

10/10 Excellent

scott

Traveled with partner
I like it because it was clean and breakfast was good. Bed was comfortable.
Stayed 1 night in Oct 2023
Response from mike on Oct 25, 2023
Dear Scott,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Lake Charles and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good. Good breakfast. Friendly staff
Stayed 1 night in Oct 2023
Response from mike on Oct 4, 2023
Dear Mark,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Lake Charles and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,GMComfort Suites Lake Charles

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from mike on Oct 4, 2023
Dear Connie,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Lake Charles and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,GMComfort Suites Lake Charles

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from mike on Oct 4, 2023
Dear Anthony,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Lake Charles and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,GMComfort Suites Lake Charles

4/10 Poor

Regina

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty and smelled very muggy.
Stayed 1 night in Aug 2023
Response from mike on Sep 4, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Charles.We hope to see you again soon.Sincerely,GMComfort Suites Lake Charles

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from mike on Sep 4, 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Lake Charles and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,GMComfort Suites Lake Charles

8/10 Good

Mark

Stayed 2 nights in Aug 2023
Response from mike on Oct 4, 2023
Dear Mark,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Lake Charles and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,GMComfort Suites Lake Charles

10/10 Excellent

MARCO

Stayed 1 night in Jul 2023
Response from mike on Aug 4, 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Lake Charles and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.

6/10 Okay

Cameron

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I will say, the staff definitely tries to make this hotel nice but overall, it’s just a really old hotel. The outside and pictures look nice but it’s different once you get inside. Our toilet bowl was stained yellow and the room smelled old. This is definitely a “you get what you pay for” property and the price accurately reflects that.
Stayed 1 night in Jul 2023
Response from mike on Aug 4, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Charles.

8/10 Good

KATHLEEN

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pretty nice property with large rooms. The pillows were not comfortable to me bt the others were happy with them
Stayed 2 nights in Jul 2023
Response from mike on Aug 4, 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Lake Charles and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.

8/10 Good

Yangsook

Liked: Cleanliness, staff & service, property conditions & facilities
The property was not new but the maintenance was good.
Stayed 1 night in Jul 2023
Response from mike on Aug 4, 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Lake Charles and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.

6/10 Okay

Irma

Room was average.
Stayed 1 night in Jul 2023
Response from mike on Aug 4, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Charles.

8/10 Good

Sergio

Stayed 1 night in Jul 2023
Response from mike on Sep 4, 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Lake Charles and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,GMComfort Suites Lake Charles

2/10 Terrible

Charmaine

Stayed 2 nights in Jul 2023
Response from mike on Aug 4, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Charles.

10/10 Excellent

deborah

Stayed 1 night in Jul 2023
Response from mike on Aug 4, 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Lake Charles and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.

8/10 Good

Ricarlo

Traveled with family
Liked: Cleanliness, staff & service, room comfort
It’s Clean N Quit
The air cuts off in the middle of the night. For about 2 hrs. Other then that it was a nice stay. Would stay again just a different room.
Stayed 1 night in Jul 2023
Response from mike on Aug 4, 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Lake Charles and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.

8/10 Good

Teri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from mike on Aug 4, 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Lake Charles and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and convenient
The hotel was nice and convenient. Staff was super friendly. I will definitely be staying here again. The only concern i have is the pillows are too soft. Other than that, a great stay.
Stayed 1 night in Jul 2023
Response from mike on Jul 7, 2023
Dear Raul,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Lake Charles and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,GMComfort Suites Lake Charles

10/10 Excellent

daquinjamen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from mike on Jul 7, 2023
Dear Daquinjamen,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Lake Charles and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,GMComfort Suites Lake Charles

10/10 Excellent

Alan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great! The room was very comfortable. Staff helpful and breakfast was hot and good.
Stayed 1 night in Jun 2023
Response from mike on Jul 3, 2023
Dear Alan,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Lake Charles and the services we provide for our valued Choice Privileges Platinum members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,GMComfort Suites Lake Charles

10/10 Excellent

Edwin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and friendly service. Exceeded expectations.
Stayed 1 night in Jul 2023
Response from mike on Jul 2, 2023
Dear Edwin,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Lake Charles and the services we provide for our valued Choice Privileges Platinum members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,GM.

10/10 Excellent

Maya

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was very nice! Pool time was fun! And their complimentary breakfast was amazing. Nice and clean room!
Stayed 1 night in Jun 2023
Response from mike on Jul 2, 2023
Dear Maya,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Lake Charles and the services we provide for our valued Choice Privileges Platinum members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,GM.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from mike on Jul 2, 2023
Dear Charles,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Lake Charles and the services we provide for our valued Choice Privileges Platinum members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,MAULIKKUMAR M MAHIDAGM.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from mike on Jul 2, 2023
Dear William,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Lake Charles and the services we provide for our valued Choice Privileges Platinum members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,GM.

8/10 Good

THOMAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from mike on Jun 26, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Charles. As a Choice Privileges member you are truly valued.