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Reviews of Hampton Inn Sulphur/Lake Charles Area

2.5 out of 5
Hampton Inn Sulphur/Lake Charles Area
210 Henning Dr, Sulphur, LA

Reviews

8.6

Excellent

Rating 10 - Excellent. 163 out of 306 reviews" "
Rating 8 - Good. 83 out of 306 reviews" "
Rating 6 - Okay. 39 out of 306 reviews" "
Rating 4 - Poor. 14 out of 306 reviews" "
Rating 2 - Terrible. 7 out of 306 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kathleen Razo on Feb 15, 2024
Thank you for giving us the opportunity to serve you as our guest. It is without doubt we here at The Hampton Inn by Hilton Sulphur truly appreciate your feedback and the wonderful comments toward our staff. It is my hope that one day we get the opportunity to serve you again.

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On the road
Great stay. Good beds, clean with friendly staff.
Stayed 1 night in Dec 2023
Response from Kathleen Razo on Feb 15, 2024
Thank you for giving us the opportunity to serve you as our guest. It is without doubt we here at The Hampton Inn by Hilton Sulphur truly appreciate your feedback and the wonderful comments toward our staff. It is my hope that one day we get the opportunity to serve you again.

10/10 Excellent

Dalia

Liked: Cleanliness, staff & service, property conditions & facilities
Check out hours/ breakfast hrs
Stayed 1 night in Nov 2023
Response from General Manager on Nov 20, 2023
Thank you for giving us the opportunity to serve you as our guest. It is without doubt we here at The Hampton Inn by Hilton Sulphur truly appreciate your feedback. It is my hope that one day we get the opportunity to serve you again.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Very satisfied overall with the location, Cleanliness and staff.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 13, 2023
Thank you for giving us the opportunity to serve you as our guest. It is without doubt we here at The Hampton Inn by Hilton Sulphur truly appreciate your feedback. It is my hope that one day we get the opportunity to serve you again.

10/10 Excellent

IRIS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, no complain about anything.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 6, 2023
Thank you for giving us the opportunity to serve you as our guest. It is without doubt we here at The Hampton Inn by Hilton Sulphur truly appreciate your feedback. It is my hope that one day we get the opportunity to serve you again.

6/10 Okay

Nancy

Traveled with pets
Liked: Amenities
Nice place, room was damp and smelled. Plus I wasn’t aware of $75 pet fee. I have a tiny dog.
Stayed 1 night in Aug 2023
Response from Kathleen Razo on Nov 13, 2023
Thank you for giving us the opportunity to serve you as our guest. It is with the sincerest regret that your stay was not up to the standard you are accustomed to with the Hilton brand. Please accept this sincere apology. It is without doubt we here at The Hampton Inn by Hilton Sulphur truly appreciate your feedback. As the assistant general manager of this property, I personally would like to assure you I accept full responsibility for the any deficiency experienced during your stay. It is my hope that one day we get the opportunity to serve you again, so we can prove that you are a valued customer and that we want nothing more than complete satisfaction for our guests.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from General Manager on Aug 7, 2023
Thank you for giving us the opportunity to serve you as our guest. It is without doubt we here at The Hampton Inn by Hilton Sulphur truly appreciate your feedback. It is my hope that one day we get the opportunity to serve you again.

10/10 Excellent

Dale

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
The hotel itself was nice, the surrounding area was a little run down/old
Stayed 1 night in Jun 2023
Response from General Manager on Jun 21, 2023
Thank you for giving us the opportunity to serve you as our guest. It is without doubt we here at The Hampton Inn by Hilton Sulphur truly appreciate your feedback. It is my hope that one day we get the opportunity to serve you again.

6/10 Okay

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean and the employees were very friendly. Cons were the extremely overpowering smell of cleaning chemicals. It smelled like they had bombed the room it was so strong. The room faced the hwy so you hear all the traffic noise and they used the dryers until really late, past 11 so it was hard to fall asleep.
Stayed 1 night in Jun 2023
Response from General Manager on Jun 9, 2023
Thank you for giving us the opportunity to serve you as our guest. It is with the sincerest regret that your stay was not up to the standard you are accustomed to with the Hilton brand. Please accept this sincere apology. It is without doubt we here at The Hampton Inn by Hilton Sulphur truly appreciate your feedback and are working diligently to address the issues you have brought to my attention. I will address the odor issue with housekeeping and the laundry issue with maintenance. The laundry room should not be accessible after 10 PM. As the general manager of this property, I personally would like to assure you I accept full responsibility for the any deficiency experienced during your stay. It is my hope that one day we get the opportunity to serve you again, so we can prove that you are a valued customer, and we want nothing more than complete satisfaction for our guests.

10/10 Excellent

Sara

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean, good food selection for breakfast. Room temperature hard to regulate.
Stayed 2 nights in Mar 2023
Response from General Manager on Mar 27, 2023
Thank you for giving us the opportunity to serve you as our guest. It is without doubt we here at The Hampton Inn by Hilton Sulphur truly appreciate your feedback. It is my hope that one day we get the opportunity to serve you again.

8/10 Good

Michael

Stayed 1 night in Mar 2023
Response from General Manager on Apr 5, 2023
Thank you for giving us the opportunity to serve you as our guest. It is without doubt we here at The Hampton Inn by Hilton Sulphur truly appreciate your feedback. It is my hope that one day we get the opportunity to serve you again.

10/10 Excellent

Victoria

Stayed 5 nights in Feb 2023
Response from Barry Badon, GM on Feb 15, 2023
Thank you for giving us the opportunity to serve you as our guest. It is without doubt we here at The Hampton Inn by Hilton Sulphur truly appreciate your feedback. It is my hope that one day we get the opportunity to serve you again.

8/10 Good

Ross

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough towels upon arrival and no sleeper sofa. They did provide a rollaway bed, but dod pay for service I did not receive.
Stayed 3 nights in Feb 2023
Response from Barry Badon, GM on Feb 13, 2023
Thank you for providing this feedback. I will work to understand how this occurred and remedy the issue. Please accept this sincere apology for any inconvenience.

10/10 Excellent

Frank and Opal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice.There was quite a bit of rust around the lights next to the bed.
Stayed 4 nights in Feb 2023
Response from Barry Badon, GM on Feb 9, 2023
Thank you for the feedback. I am happy to say we have all new lighting due to be received any day now. It will take a small bit of time to install. but it will be soon. Thank you again.

10/10 Excellent

Laurie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Barry Badon, GM on Jan 24, 2023
Thank you for staying with us and providing feedback. We look forward to serving you again should the need arise.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel old with some renovation. Next door restaurant very good. Because of restrictive room policy as a result of booking with Hotels.com we had to stay in room facing freeway. Noisy.
Stayed 1 night in Jan 2023
Response from Barry Badon, GM on Jan 11, 2023
Thank you for giving us the opportunity to serve you as our guest. It is without doubt we here at The Hampton Inn by Hilton Sulphur truly appreciate your feedback. It is my hope that one day we get the opportunity to serve you again.

8/10 Good

Katherine

10/10 Excellent

William F

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Excellent
Stay was excellent other than the desk chair needed replacement because it makes to much noise and shifted from side to side.
Stayed 1 night in Dec 2022
Response from Barry Badon, GM on Dec 28, 2022
Thank you for your kind words and I will see to it the chair is replaced. Thank you again.

10/10 Excellent

Katrina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff was very friendly. The breakfast was awesome also too. Definitely will stay there again in February when I come back to town to visit family.
Stayed 3 nights in Dec 2022
Response from Kathleen Razo, AGM on Dec 13, 2022
Thank you for giving us the opportunity to serve you as our guest. It is without doubt we here at The Hampton Inn by Hilton Sulphur truly appreciate your feedback and thank you for the wonderful comments toward our staff. It is my hope that one day we get the opportunity to serve you again.

10/10 Excellent

Margaret G

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staff was friendly and helpful. Room was quiet and comfortable. Great breakfast. Convenient location.
Stayed 3 nights in Nov 2022
Response from Kathleen Razo on Nov 26, 2022
Thank you for giving us the opportunity to serve you as our guest. It is without doubt we here at The Hampton Inn by Hilton Sulphur truly appreciate your feedback. It is my hope that one day we get the opportunity to serve you again.

8/10 Good

Jack, Pontotoc

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean, convenient stopping place. The staff was excellent.
Stayed 1 night in Oct 2022
Response from Barry Badon, GM on Oct 26, 2022
Thank you for giving us the opportunity to serve you as our guest. We appreciate your feedback and want to thank you for the kind comments toward our staff.

6/10 Okay

Michelle

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Moving to Florida
Nice people and place.
Stayed 1 night in Oct 2022
Response from Barry Badon, GM on Oct 21, 2022
Thank you for giving us the opportunity to serve you as our guest. It is without doubt we here at The Hampton Inn by Hilton Sulphur truly appreciate your feedback. It is my hope that one day we get the opportunity to serve you again.

10/10 Excellent

Janice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, right off the freeway. Some highway noise however. Not a lot of close dining options, but referral given was good. Breakfast was great.
Stayed 1 night in Oct 2022
Response from Barry Badon, GM on Oct 19, 2022
Thank you for the acknowledgement we do appreciate your business and look forward to serving you again should the need arise.

10/10 Excellent

Laurie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
We enjoyed our stay, huge room and walk in shower was great
Stayed 3 nights in Oct 2022
Response from Barry Badon, GM on Oct 19, 2022
Thank you for the acknowledgement we do appreciate your business and look forward to serving you again should the need arise.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 2 nights in Sep 2022
Response from Barry Badon, GM on Oct 11, 2022
Thank you for giving us the opportunity to serve you as our guest. It is without doubt we here at The Hampton Inn by Hilton Sulphur truly appreciate your feedback. It is my hope that one day we get the opportunity to serve you again.

10/10 Excellent

Mercy

Stayed 2 nights in Sep 2022
Response from Kathleen Razo on Nov 13, 2023
Thank you for giving us the opportunity to serve you as our guest. It is without doubt we here at The Hampton Inn by Hilton Sulphur truly appreciate your feedback. It is my hope that one day we get the opportunity to serve you again.

6/10 Okay

A R

Liked: Cleanliness, property conditions & facilities, room comfort
Disconnected check in
The woman at the desk didn’t speak during at least half the check in process which took too long. Finally, she said she was tired. It had been a long day. I would not want her working for me or my company.
Stayed 1 night in Aug 2022
Response from Barry Badon, GM on Oct 11, 2022
I appreciate your feedback and apologize for taking this amount of time to respond to your message. Additionally, I sincerely apologize for your experience at the desk. I have reviewed your comments with the Guest Service Agent that checked you in and are working to correct. Thank you again!

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for a quick stay on a long road trip. Hotel was clean, comfy beds, great breakfast
Stayed 1 night in Aug 2022
Response from Barry Badon, GM on Aug 15, 2022
Thank you for giving us the opportunity to serve you as our guest. It is without doubt we here at The Hampton Inn by Hilton Sulphur truly appreciate your feedback. It is my hope that one day we get the opportunity to serve you again.

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service!!!
Check in was a breeze, the room was clean and i thought the bed was very comfortable. I personally liked the step in shower. Convenient to the interstate and lots of places to eat in the area. Kathleen the Manager went above and beyond to make our stay pleasurable!!!
Stayed 1 night in Aug 2022
Response from Barry Badon, GM on Aug 15, 2022
Thank you for giving us the opportunity to serve you as our guest. It is without doubt we here at The Hampton Inn by Hilton Sulphur truly appreciate your feedback. It is my hope that one day we get the opportunity to serve you again.

8/10 Good

Juan, League City

Traveled with partner
This is a very clean hotel. Enjoyed my one night stay. The only minor issue is that the bed was a bit noisy when getting into it. Other than that everything else was good.
Stayed 1 night in Jul 2022
Response from Barry Badon, GM on Aug 1, 2022
Thank you for the kind comment. We look forward to serving you again if you are back in the area.

10/10 Excellent

Keiara

Traveled with family and small children, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints.
Stayed 2 nights in Jul 2022
Response from Barry Badon, GM on Jul 31, 2022
Thank you for giving us the opportunity to serve you as our guest. It is without doubt we here at The Hampton Inn by Hilton Sulphur truly appreciate your feedback. It is my hope that one day we get the opportunity to serve you again.

8/10 Good

Theresa

Traveled with family
Liked: Staff & service, property conditions & facilities
Staff was wonderful. We had ants in our first room and I think the bathroom needed a deep cleaning.
Stayed 3 nights in Jun 2022
Response from Barry Badon, GM on Jul 14, 2022
Thank you for giving us the opportunity to serve you as our guest. It is without doubt we here at The Hampton Inn by Hilton Sulphur truly appreciate your feedback. It is my hope that one day we get the opportunity to serve you again

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice!
Stayed 1 night in Jun 2022
Response from Barry Badon, GM on Jul 14, 2022
Thank you for giving us the opportunity to serve you as our guest. It is without doubt we here at The Hampton Inn by Hilton Sulphur truly appreciate your feedback. It is my hope that one day we get the opportunity to serve you again

8/10 Good

Max

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff was very helpful and room was clean. There was a stain on the comforter that detracted from the room. Also, I’m used to seeing a sign near elevators and back of doors that show where the stairs are located. That was not posted near the elevator. Also, as we were loading the elevator, I put my hand across/out the door to keep it open for the kids to load, but it still proceeded to close. A worker in the elevator with us that mentioned it does that sometimes, so probably should have the sensor checked before an accident happens.
Stayed 1 night in Jun 2022
Response from Barry Badon, GM on Jun 19, 2022
Thank you for lettings me know about your experience at our hotel. I will address these concerns with my staff and ensure they are resolved. Thank you again for staying with the Hampton Inn by Hilton Sulphur.

6/10 Okay

Ronald

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in May 2022
Response from Barry Badon, GM on May 23, 2022
Thank you for giving us the opportunity to serve you as our guest. It is without doubt we here at The Hampton Inn by Hilton Sulphur truly appreciate your feedback. It is my hope that one day we get the opportunity to serve you again.

4/10 Poor

Emmett

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Lights not working on bedside. Scratched furniture. Thermostat about to fall off wall.
Stayed 1 night in May 2022
Response from Barry Badon, GM on Jun 19, 2022
Thank you for giving us the opportunity to serve you as our guest. It is with the sincerest regret that your stay was not up to the standard you are accustomed to with the Hilton brand. Please accept this sincere apology. It is without doubt we here at The Hampton Inn by Hilton Sulphur truly appreciate your feedback and are working diligently to address any issue you have brought to our attention. As the general manager of this property I personally would like to assure you I accept full responsibility for the any deficiency experienced during your stay. It is my hope that one day we get the opportunity to serve you again, so we can prove that you are a valued customer and we want nothing more than complete satisfaction for our guests.

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The bed was to hard!
Stayed 2 nights in May 2022
Response from Barry Badon, GM on May 16, 2022
Mr. Charles, thank you for staying with us. We do appreciate your feedback. I will forward your feedback to the appropriate department. The feedback you have provided helps guide future planning to ensure all guest are completely satisfied with their stay. Thank you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The room was nice and clean. HVAC worked good and the bed was comfortable. Decent breakfast selection and close to Lake Charles.
Stayed 1 night in May 2022
Response from Barry Badon, GM on May 16, 2022
Thank you for giving us the opportunity to serve you as our guest. It is without doubt we here at The Hampton Inn by Hilton Sulphur truly appreciate your feedback. It is my hope that one day we get the opportunity to serve you again.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022
Response from Kathleen Razo, AGM on Nov 13, 2023
Thank you for giving us the opportunity to serve you as our guest. It is without doubt we here at The Hampton Inn by Hilton Sulphur truly appreciate your feedback and the wonderful comments toward our staff. It is my hope that one day we get the opportunity to serve you again.

8/10 Good

Katherine

Traveled with family
Liked: Staff & service, property conditions & facilities
I wished they had better snacks available. Most of it is junk. I would suggest popcorn and healthier choices.
Stayed 1 night in Apr 2022
Response from Barry Badon, GM on May 16, 2022
Thank you for giving us the opportunity to serve you as our guest. It is without doubt we here at The Hampton Inn by Hilton Sulphur truly appreciate your feedback. I will discuss your suggestion with staff to address your concern.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Barry Badon, GM on May 2, 2022
Thank you for giving us the opportunity to serve you as our guest. It is without doubt we here at The Hampton Inn by Hilton Sulphur truly appreciate your feedback. It is my hope that one day we get the opportunity to serve you again.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was easy to find, right off the interstate.
Stayed 1 night in Mar 2022
Response from Barry Badon, GM on Mar 29, 2022
Thank you for staying with us. We look forward to serving you again should you return to the Sulphur/Lake Charles Area

6/10 Okay

Franklin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, too close to the noisy interstate
Stayed 1 night in Mar 2022
Response from Barry Badon, GM on Mar 29, 2022
Thank you for giving us the opportunity to serve you as our guest.

8/10 Good

cody

Traveled with group, Business traveler, Traveled with family
Liked: Staff & service, room comfort
Stayed 4 nights in Feb 2022
Response from Barry Badon, GM on Mar 7, 2022
Thank you for giving us the opportunity to serve you as our guest. It is without doubt we here at The Hampton Inn by Hilton Sulphur truly appreciate your feedback. It is my hope that one day we get the opportunity to serve you again.

10/10 Excellent

Drucilla

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Barry Badon, GM on Jan 31, 2022
Thank you for giving us the opportunity to serve you as our guest. It is without doubt we here at The Hampton Inn by Hilton Sulphur truly appreciate your feedback. It is my hope that one day we get the opportunity to serve you again.

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Katherine

Traveled with partner
Liked: Staff & service
The property was under construction so hopefully the next time we visit it will be completed. Hampton Inns are our preference due to cleanliness and the comfort.
Stayed 1 night in Oct 2021

2/10 Terrible

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

Beverly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to I-10 and quiet. Decent breakfast. Allowed to check in a couple of hours early which was convenient since we arrived earlier than 3 PM check in time. Staff very courteous and friendly.
Stayed 1 night in Oct 2021

4/10 Poor

Jo Ann

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is undergoing major repairs from the hurricane damage they received. In my opinion, they really should not be open for business yet. There was heavy equipment being used on the day we attempted to check in. The room they tried to put us in was partially furnished. The front desk staff was very accommodating when we decided not to stay.
Stayed 2 nights in Aug 2021