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Reviews of Holiday Inn Express & Suites Sulphur (Lake Charles), an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Sulphur (Lake Charles), an IHG Hotel
102 Mallard Street, Sulphur, LA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 194 out of 317 reviews" "
Rating 8 - Good. 89 out of 317 reviews" "
Rating 6 - Okay. 18 out of 317 reviews" "
Rating 4 - Poor. 5 out of 317 reviews" "
Rating 2 - Terrible. 11 out of 317 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yaheiya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property for tea extremely clean would recommend

2/10 Terrible

Danny

Traveled with partner
The air conditioner made a noise all night could not sleep at all wish I never stayed there couldn’t sleep
Stayed 1 night in Mar 2024

6/10 Okay

Jason, kyle

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Overall the property was fine and clean for the most part. Staff was friendly. Breakfast was ok definitely nothing special with limited choices even for a continental breakfast. I picked the property hopeful to enjoy the hot tub but the jets on the hot tub do not work.
Stayed 3 nights in Mar 2024

10/10 Excellent

eddiesael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good properties the lady was good
Stayed 1 night in Mar 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone and everything was good
Stayed 1 night in Mar 2024

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern. Hot breakfast was great. Courteous staff.
Stayed 2 nights in Feb 2024

10/10 Excellent

Matthew s

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, clean room, but had a musky smell.
Stayed 1 night in Feb 2024

10/10 Excellent

Shelia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Julie, Camdenton

Stayed 1 night in Jan 2024

10/10 Excellent

Graciela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with the hotel and the staff were very polite and welcoming at all times! The front desk ladies are very nice and offer the best customer service!
Stayed 2 nights in Dec 2023

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Naya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Raed

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel Great experience overall on the breakfast is super
Stayed 1 night in Nov 2023

10/10 Excellent

Rita

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Great breakfast. Very professional and accommodating. We got a great night of rest on a comfortable clean bed and pillow. The hotel was clean. Safe environment.
Stayed 1 night in Oct 2023

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

James

Stayed 1 night in Oct 2023

8/10 Good

Ricky

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indoor pool
Stayed 1 night in Sep 2023

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing and very understanding to my disabilities. Will stay here again.
Stayed 2 nights in Sep 2023

8/10 Good

Amanda

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
There was glass in our room on the floor and my daughter cut herself. When we asked for a broom we were immediately accused of breaking something when we hadn't instead of checking to see what could be done to help us
Stayed 1 night in Sep 2023

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend getaway
My fiancée and I went to have a weekend getaway. We definitely enjoyed. The staff, room, breakfast, and vibe was amazing. We will definitely be back.
Stayed 2 nights in Sep 2023

10/10 Excellent

sandra, seguin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet had a good veriety on free breakfast. Pool and hot tub were large and clean.
Stayed 4 nights in Sep 2023

10/10 Excellent

Coree

Stayed 2 nights in Sep 2023

10/10 Excellent

Angela

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Travel all over the U.S. No complaints
Stayed 1 night in Sep 2023

10/10 Excellent

Loretta

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

debra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. First time grandchildren spent the night in a hotel. Staff was friendly and helpful.
Stayed 1 night in Jul 2023

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnificent
It was great, hotel and staff were awesome
Stayed 1 night in Jul 2023

10/10 Excellent

Krista

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good nights sleep!
Staff was friendly and “expecting us” we stopped for a night on the way home from vacation. Room was clean and comfortable we slept well. Breakfast was what’s typical for hot breakfast. We arrived around 11, showered, slept, had breakfast by 7am and headed out!
Stayed 1 night in Jul 2023

10/10 Excellent

Jeannie

Stayed 1 night in Jul 2023

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property is very much in line with what you would expect from a Holiday Inn Express
Stayed 3 nights in Jun 2023

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff! Clean facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Robyne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service! Very quiet area!
Stayed 2 nights in May 2023

10/10 Excellent

Stacie

Liked: Cleanliness, staff & service, property conditions & facilities
Loved Dove bathing & shampoo products provided. Nice when a quick in and out stay without using personal items.
Stayed 1 night in May 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay.
Stayed 1 night in May 2023

6/10 Okay

Jennifer, Madisonville

Stayed 1 night in May 2023

10/10 Excellent

Celia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and the staff was very and courteous. Not to mention the breakfast was awesome!!
Stayed 2 nights in Apr 2023

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice about the stay.
Stayed 1 night in Mar 2023

10/10 Excellent

Trolyn

Stayed 1 night in Apr 2023

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenience of location
Stayed 2 nights in Mar 2023

10/10 Excellent

mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Aaron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from I-10, quick check in and very friendly staff. Nice bedroom, comfy beds and cable tv. Pool and hot tub area small but nice, the outside area with chairs and games a nice touch. Very nice experience.
Stayed 1 night in Mar 2023

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Passing Through
Quick check in by Stephanie. Room heat was not working but after reporting, Josh showed up pretty soon and in < 10 minutes replaced the entire unit and had warm air. Quite impressive actually. Room was fine, but don’t book near a freeway or else take earplugs!
Stayed 1 night in Mar 2023

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access.....stayed several times in the past
Stayed 1 night in Mar 2023

10/10 Excellent

Davina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very quick, just overnight. Checkin was easy and quick. Nothing was wrong for the entire stay.
Stayed 1 night in Feb 2023

10/10 Excellent

Vanessa

10/10 Excellent

Jamarick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay

6/10 Okay

Yolanda

Stayed 1 night in Dec 2022