Good location but horrible room
Posted Feb 28, 2017
We stayed at this hotel the day after Mardi Gras celebrations, so they were completely booked the night before, not a bad thing. We went to Lake Charles to take my daughter to the Children's Day and the Children's parade that Sunday. I requested a room on the first or second floor, the front desk staff told me "I can tell you right now you're not going to get a first or second floor room". The reason I asked for a first or second floor room is because my aunt has trouble walking and my almost two year old daughter was deathly afraid of the elevator. I didn't understand why we couldn't have the room I requested because there were hardly any guests there at the hotel! The parking lot was empty. So with that she put us on the very top floor in a room at the very end on the hallway. Our room smelled like vomit and cigarettes. I was so upset. The hotel looked so nice and clean until we got into our room. I wanted to ask for another room. It the lady had already been rude to me I felt like it wouldn't help asking for another room. So the only complaints I have are the staff and the cleanliness of the room. Oh and also, I asked the two front desk women a few questions about the parade and times and neither of them knew anything about anything.