Ratings based on 355 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
84% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from from Sugar Land, Texas

Convenient to in Lake Charles

Posted Sep 19, 2016
Hotel less than a mile from casinos. Very helpful staff and clean rooms. Second stay within a month and impressed.
5 out of 5
by Ashlee from Lake Jackson

One night stay

Posted Jun 20, 2016 on Hotels
Very nice room but dirty!
5 out of 5
by Barbara

This traveler left a rating score only Posted Jun 18, 2016 on Hotels
3 out of 5
by A verified traveler

Enjoy the room - but don't get toasted.

Posted Jun 13, 2016 on Hotels
Check-in was great and very friendly. Key card stopped working twice. And created multiple trips to the front desk from the fourth floor. Staff was accommodating, but it still got rather frustrating. We tried the restaurant on the last morning and left with a bad experience. Ordered breakfast with toast. When it arrived, the toast was missing. We were told someone on the staff took our toast for themselves. It took approximately 10 minutes to get the toast and now we had cold eggs. After we said something, we never saw our server at our table again.
2 out of 5
by A verified traveler

Meh

Posted Jun 9, 2016 on Hotels
I understand the climate in Lake Charles is a humid one, but the room seemed to have a dampness the AC could not overcome, although the temperature was okay. It was uncomfortable for this princess.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 4, 2016 on Hotels
5 out of 5
by Theresa

This traveler left a rating score only Posted Jun 2, 2016 on Hotels
3 out of 5
by Patrick from New Braunfels

Posted May 31, 2016 on Hotels
Had to wait to check in, the rooms werent cleared by check in time. Bathroom needed a better wipe down on the toilet. Restaurant was in the weeds. Had to leave or else wait over an hour. Very understaffed probably due to the holiday. Overall it was a pleasant stay but these items kept it from meeting my expectations for the amount paid.
5 out of 5
by Kim from BR, LA

Great stay for great family get-together

Posted May 31, 2016 on Hotels
Helpful staff, clean room, close to everything.
4 out of 5
by A verified traveler

Posted May 12, 2016
Hotel was clean and the bed was comfortable. A nice bonus for having a restuarant