Ratings based on 112 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

pleasant and convenient

Posted Sep 15, 2015
We found the staff to be very friendly and helpful especially when we got lost. The location was hard to get to but so many of them are these days as they are on back roads. We had read a review that highway noise was a problem but we found it quiet and peaceful, clean and in good order.
Comment from Hotel Management
Sep 16, 2015 by Janet, Hotel Management
Thanks so much for your wonderful comments -- we are so glad that you enjoyed your stay and we will look forward to the next time you are in the area. Have a great day!
5 out of 5
Recommended
for Couples
by A verified traveler

Couple getaway.

Posted Sep 8, 2015 on Hotels
Clean and comfortable. Breakfast delicious.
Comment from Hotel Management
Nov 14, 2015 by Janet, Hotel Management
Thanks so much for the 5 Star Review -- we are so glad that you enjoyed our breakfast -- nothing better than a home cooked meal!! Come back and see us again real soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 17, 2015
Great hotel except for the traffic noise. I slept OK but not my husband cuz of this.
Comment from Hotel Management
Aug 25, 2015 by Janet, GM, Hotel Management
Thanks so much for taking the time to share your comments with us -- we do our best to try and put our customers away from the noise -- however, there are times that it is just impossible. WE also have earplugs available at the desk -- for those times that people can't sleep as unfortunately we are located near the interstate and the trucks do roar at times. Hope to see ya'll again real soon!
5 out of 5
Recommended
for Couples
by CHASE from lafayette louisiana

weekend visit to lake charles

Posted Aug 15, 2015 on Hotels
Had a wonderful weekend. Very helpful and friendly staff. Would highly recommend. The hotel restaurant needs some staff working but overall experience was excellent.
Comment from Hotel Management
Oct 17, 2015 by Janet, Hotel Management
We are so glad that you enjoyed your stay -- I will be sure to share your comments with the staff. Please come back and see us again real soon! Have a great day!
3 out of 5
Recommended
for Families
by A verified traveler

Posted Aug 13, 2015 on Hotels
Comment from Hotel Management
Oct 17, 2015 by Janet, Hotel Management
Thanks for the 3 Star -- hope to see you again real soon!
3 out of 5
Recommended
for Couples
by Irene from Houston

Could have been better!

Posted Jul 10, 2015 on Hotels
Not in line with the holiday weekend rate we paid, non cancellable paid in advance! Very close to the baseball park we where we were attending a tournament. In retrospect, we should have driven back and forth from Houston. Some of us were visiting in the lobby and bar the evening of the 4th and the heat was unbearable. Mainly because the night manager was standing in the drive visiting with someone for nearly 30 minutes - which kept the door open, sucking the cool air out! Never was able to get anyone at the desk to look up my IHG number and add to my profile. Good things were the dining room staff were very helpful and location!
Comment from Hotel Management
Sep 12, 2015 by Janet, Hotel Management
Thanks so much for taking the time to share your comments with us about your recent stay here at the Holiday Inn in Sulphur. I am so sorry that we did not meet your expectations and that you did not enjoy your stay to it's fullest. We do strive here at the Holiday Inn in Sulphur to show everyone the true meaning of Southern Hospitality and it looks as though we may have failed in this case. Please come back and give us another try I am sure you won't be disappointed again. Have a blessed day! Janet Paxton, CHA General Manager
5 out of 5
Recommended
for Families
by Telemika from Opelousas,La

Softball tournament

Posted Jun 9, 2015 on Hotels
We stayed for a Softball tournament and we had an amazing stay!!! Everyone from the Front Desk to Housekeeping was simply amazing!! They were very friendly and anything we needed they were there!! We would definitely stay again if we are in that area again!!!!!!!!
Comment from Hotel Management
Aug 15, 2015 by Janet, Hotel Management
Thanks so much for the awesome review -- we are so glad that you enjoyed your stay and we will look forward to your next trip to the Lake Charles/Sulphur area. We pride ourselves in showing everyone the true meaning of Southern Hospitality. Have a great day!
3 out of 5
Recommended
for Families
by Alesia from Richmond, TX

Clean place but service could use improvement.

Posted Apr 21, 2015 on Hotels
Check in was extremely slow based on the fact that we had already paid for our stay. We were only there one night and it seemed like they were confused. Our keys didn't work when we arrived so we had to go back downstairs because they had entered the wrong room number. Our room was very clean and well supplied, but the ice maker had no ice in it.
4 out of 5
Recommended
for Getaway With Friends
by Kwangsik

This traveler left a rating score only Posted Mar 20, 2015 on Hotels
5 out of 5
Recommended
for Couples
by Joseph

This traveler left a rating score only Posted Mar 18, 2015 on Hotels