Ratings based on 1,397 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from llafayette la
Great getawayPosted Aug 27, 2015
Lovely hotel awesome pool area adult pool was so relaxing definitely going back
for Everyoneby A verified traveler from Pooler Georgia
Great LocationPosted Aug 22, 2015
Pros: Great room and great facilities. Would not have to drive anywhere once arrived
Cons: Did not like the requirement for $50 deposit which was suppose to be for if we damaged room or smoked in room which quite frankly did not understand.
Location: Great location and everything is their so no need to drive
Only stayed one night and spent most of time in casino. Had very good meal at Asia. Pool area looked great and wish we would have had opportunity to spend some time their. Would definitely come back
for Everyoneby A verified traveler from louisiana
Food was excellentPosted Aug 20, 2015
Location: Mall, restaurants,
Wonderful suite, loved it! Great staff, would come again The buffet had good food
for Everyoneby A verified traveler
Posted Aug 19, 2015
Room was upgraded by staff for our anniversary at no charge. Best room I have stayed in. Staff was very friendly and helpful. Nice hotel.
for Familiesby A verified traveler from San Antonio
Casino Hotel was great.Posted Aug 18, 2015
Our hotel rooms were in perfect condition and we were even able to check in at 2:00 pm instead of 4:00 pm. This help a lot since we were traveling with three teenagers aged 13, 15, and 17. The hotel amenities showed an arcade, but we were very disappointed in the size and quality of the machines.
for Everyoneby A verified traveler from Houston
GetawayPosted Aug 17, 2015
Pros: It was very relaxing
Cons: More activities for youth
Location: Lake Charles has other casinos, restaurants, shopping centers near by to injoy
This was a great place to get away with the family and relax for a few days. The kids enjoyed the pool, shopping and great restaurants. My wife and I enjoyed the casino and golf. This place has great lake views and decorations. I'll be back soon!
for Everyoneby A verified traveler from Lafayette, La
Very nice pool and lazy river.Posted Aug 15, 2015
Just stayed one night, very satisfied, needed a few more coffee condiments, only had enough for one cup.
for Everyoneby A verified traveler
Beautiful hotelPosted Aug 14, 2015
Beautiful hotel, nice view, good beds, nice places to eat. My family and I loved it.
by A verified traveler
Can I Get Some Service, PLEASE?!!?Posted Aug 12, 2015
Pros: Room was wonderful- beds comfortable, room clean, room service prompt. The restaurant Asia exceeded my expectations. The Rocking Shrimp ROCKED!!!
Cons: The smoke in the casino was horrendous- eyes burning. Overall, the employee service was below average. Hotel lobby could use some sprucing up.
Location: Golden Nugget is walking distance from hotel.
I've always thought L'Auberge to be a nice one of the nicer hotel/casinos in Louisiana, but customer service is lacking these days.I cannot blame the service on overcrowding, we went on a Wednesday and the casino was half full at most.There were no lines for restaurants or restrooms and there were plenty of machines available.Call me old fashioned, but no asked "Is there anything I can help you with?", "Welcome to L"Auberge", etc.No one came to assist when the flashing lights went off. I had to leave my machine and hunt someone down. Most employees did not crack a smile, but the Rewards personnel did seem a little more upbeat. The worst experience came in the pool area where the employees were deep into their own conversation and not into customer care. There were plenty of lounge chairs, and stools by the bar, but not a single clean towel.Two carts full of dirty towels blocked the door to the pool and the information hut.It was like a scavenger hunt finding floats for the lazy river. They were scattered everywhere and half were deflated. As we left the pool area, there were still no towels and the 2 used towel bins remained untouched. The employees could not explain the towel situation, but reminded us to watch our steps.We proceeded through the COLD lobby, dripping wet, with "Caution Wet Floor" signs everywhere. I found it quite dangerous walking throughoin sandals throughout the lobby and was beyond embarrassed as puddles formed where I stood in the elevator.
for Everyoneby A verified traveler from Lafayette
Girls GetawayPosted Aug 12, 2015
Pros: Comfy rooms
Cons: Upkeep! Grounds keeping and friendlier staff
Location: Golden Nugget next door had better entertainment.
Girls Get Away Sun-Tues... Let us check in early to enjoy the pool, Great start. Room was very comfortable, beds exceptionally comfortable. Monday had cabana rented for the day. First cabana we were assigned to was dirty with empty beer bottles and opened fridge and hot drinks. We were moved to another location, better, but still found dirty children's underwear in cabana in Adult area??? Attendant Carlie was awesome. Was evacuated late in the day for weather. Spa did refund a portion of the fee. Overall, staff was just not very friendly for a hotel selling itself as a "resort" getaway. Grounds upkeep was terribly lacking as we observed the same piece of discarded lime in the hallway to the elevators for 2 days? How does housekeeping miss that for two days? Same around pool, empty drink bottles/cups everywhere. Jack Daniels grill was a great burger meal, nice staff. Would we go again, yes... Is there room for improvement for price of stay/expectation ... absolutely!