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Reviews of L'Auberge Casino Resort Lake Charles

4 out of 5
L'Auberge Casino Resort Lake Charles
777 Avenue L'Auberge, Lake Charles, LA

Reviews

8.0

Very Good

Rating 10 - Excellent. 921 out of 1912 reviews" "
Rating 8 - Good. 430 out of 1912 reviews" "
Rating 6 - Okay. 261 out of 1912 reviews" "
Rating 4 - Poor. 160 out of 1912 reviews" "
Rating 2 - Terrible. 140 out of 1912 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Robert

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room had an odor coming from the restroom, and the hand sink was clogged. Bed was not comfortable and no mini fridge or microwave.
Stayed 2 nights in Apr 2024

10/10 Excellent

FRANK P SPERA

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
ALL WAS WELL
Stayed 1 night in Apr 2024
Response from JP on Apr 17, 2024
Thank you for your feedback, we greatly appreciate it. We hope to serve you again soon!

6/10 Okay

Anna

Business traveler, Traveled with family
Disliked: Staff & service
long wait to check in along with offensive smell throughout property
Stayed 1 night in Apr 2024
Response from Corey Caldwell on Apr 17, 2024
Thank you for your feedback, we greatly appreciate it. We hope to serve you again soon!

8/10 Good

Tom

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jacob J. on Apr 16, 2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again!

10/10 Excellent

Ashley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay!
Stayed 3 nights in Apr 2024
Response from Jacob J. on Apr 16, 2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again!

6/10 Okay

Elizabet

Traveled with family
Liked: Cleanliness
I loved the pool /lazy river and parking was convenient and the room was very clean.
Stayed 2 nights in Apr 2024
Response from Jacob J. on Apr 16, 2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again!

10/10 Excellent

Farzana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was great
Stayed 2 nights in Apr 2024
Response from Corey Caldwell on Apr 14, 2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again soon!

8/10 Good

Leyla

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel lost power for more than half the day which was extremely inconvenient.
Stayed 4 nights in Apr 2024
Response from Corey Caldwell on Apr 14, 2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again soon!

8/10 Good

Jimmy

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We did not like the food. Everywhere we ate was not good. The worst was the seafood, it was below what we normally eat. Your pool area was very nice and things were pretty clean, but you need to work on your restaurants. When you take a few days off the food needs to be great.
Stayed 2 nights in Apr 2024
Response from JP on Apr 14, 2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again!

10/10 Excellent

Irene

Stayed 2 nights in Apr 2024
Response from Corey Caldwell on Apr 12, 2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again!

10/10 Excellent

Carmen

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside pool area is amazing and so relaxing. Staff was great. Room was clean and nice. Dining was convenient and the casino area felt safe and staff was amazing!
Stayed 1 night in Apr 2024
Response from Corey Caldwell on Apr 12, 2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again!

10/10 Excellent

Timothy J.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bar service was unattentitive. Lantern had only 4 seats open
Stayed 1 night in Apr 2024
Response from Corey Caldwell on Apr 9, 2024
Thank you for your feedback, we hope to see you again soon!

8/10 Good

MICHAEL

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Corey Caldwell on Apr 9, 2024
Thank you for your feedback, we hope to see you again soon!

4/10 Poor

Trey

Traveled with group, Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
No housekeeping for multiple day visit, old towel in bathroom on arrival, pay resort fee without being able to use hot tubs, and non smoking floor had continuous smoke smell. Pool was to be open until 11, but not allowed to be anywhere in the outdoor area past 9.
Stayed 2 nights in Apr 2024
Response from Brianna T. on Apr 8, 2024
Thank you for taking the time to share your feedback regarding your recent experience at L'Auberge Casino Resort Lake Charles. Your comments are important to us, as they provide us an opportunity to better serve you. I apologize that our service did not meet your expectations and we appreciate you taking your time to share your concerns. Our goal is to provide a consistently 110% guest satisfactory service while staying here at our property and give all our guests an exemplary level of customer service. Based on the events you describe; we did not meet this goal. Your comments regarding your stay will be used to better experience your next stay. We appreciate the choice you make to visit L'Auberge Casino Resort Lake Charles and look forward to the opportunity to serve you in the near future.

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Awesome Customer Service
Stayed 1 night in Apr 2024
Response from JP on Apr 7, 2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again soon!

10/10 Excellent

Tresa

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed these accommodations
Stayed 2 nights in Apr 2024
Response from JP on Apr 7, 2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from JP on Apr 7, 2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again soon!

10/10 Excellent

Marcos

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The casino. Nobody wins
Stayed 1 night in Mar 2024
Response from Corey Caldwell on Apr 2, 2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again soon!

8/10 Good

Sylvia

Traveled with partner
Liked: Staff & service, property conditions & facilities
The only problem I encountered were small roaches in our room...one in the bathroom and the other near the coffee station.
Stayed 2 nights in Mar 2024
Response from Corey Caldwell on Apr 2, 2024
Thank you for your feedback, we will use your feedback to improve our services. We hope to serve you again in the future!

4/10 Poor

Paul

Traveled with partner
Liked: Cleanliness, staff & service
Slow check in. We’re going to send a text message when room was available but never did it.
Stayed 1 night in Mar 2024
Response from Corey Caldwell on Apr 2, 2024
Thank you for your feedback, we will use your feedback to improve our services. We hope to serve you again in the future!

10/10 Excellent

Alexandra

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Corey Caldwell on Apr 1, 2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again soon!

2/10 Terrible

Anselmo

Traveled with family and small children
Double charges
Stayed 1 night in Mar 2024
Response from Brianna T. on Mar 31, 2024
Thank you for taking the time to share your feedback regarding your recent experience at L'Auberge Casino Resort Lake Charles. Your comments are important to us, as they provide us an opportunity to better serve you. I apologize that our service did not meet your expectations and we appreciate you taking your time to share your concerns. Our goal is to provide a consistently 110% guest satisfactory service while staying here at our property and give all our guests an exemplary level of customer service. Based on the events you describe; we did not meet this goal. Your comments regarding your stay will be used to better experience your next stay. We appreciate the choice you make to visit L'Auberge Casino Resort Lake Charles and look forward to the opportunity to serve you in the near future.

8/10 Good

Mandy, Beaumont

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Brianna T. on Mar 28, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Linda, Mission

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was dirty and smelly.
Stayed 2 nights in Mar 2024
Response from Brianna T. on Mar 27, 2024
Thank you for taking the time to share your feedback regarding your recent experience at L'Auberge Casino Resort Lake Charles . Your comments are important to us, as they provide us an opportunity to better serve you. Please accept our sincere apologies for the frustrations and inconveniences you experienced with your hotel room. Rest assured that this situation has been addressed with our leadership team. We appreciate the choice you make to visit L'Auberge Casino Resort Lake Charles and look forward to the opportunity to serve you in the near future.

8/10 Good

Mark, Slidell

Stayed 1 night in Mar 2024
Response from Corey Caldwell on Apr 17, 2024
Thank you for your feedback, we greatly appreciate it. We hope to serve you again soon!

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and courteous staff!
Stayed 1 night in Mar 2024
Response from Brianna T. on Mar 27, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Kari

Liked: Property conditions & facilities
The rooms are outdated. Had to have them come clean the wall. It just shows it age and ware and tare.
Stayed 1 night in Mar 2024
Response from Jacob J. on Mar 25, 2024
Dear Kari,Thank you for sharing your feedback, I see you were disappointed with the room during your stay. I see you requested us to update our hotel rooms and on that, I have good news, we are in the process currently. It is slow but steady progress with the top 4 floors already completed!We appreciate the choice you make to visit L'Auberge Casino Resort Lake Charles and look forward to the opportunity to serve you in the near future.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect 👌
Stayed 2 nights in Feb 2024
Response from Jacob J. on Mar 25, 2024
Dear Nicole,Thank you for taking the time to share your feedback regarding your recent experience at L'Auberge Casino Resort Lake Charles. Your comments are important to us, as they provide us an opportunity to better serve you.We appreciate the choice you make to visit L'Auberge Casino Resort Lake Charles and look forward to the opportunity to serve you in the near future.

4/10 Poor

Matt

Traveled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Rooms and casino are definitely dated. Not worth $300-400 a night on a weekend. Hot water in room was hot. Cold water in room was hot. Very odd. Booked a non smoking room and was given a smoking room that smelled like cigars. Desk clerk lacked basic knowledge of the English language so I was frustrated and stayed in the room. My key stopped working on day 2. After 10pm no one answers a phone on property and there were no clerks at the desk, on a very busy weekend. There is no room service, so after 10pm it’s a plastic wrapped sandwich or a lucky dog, and there were 35 people in line for the hot dog. On a positive note, most of the employees are friendly and helpful. At the same time however, there are front line workers in the restaurants and hotel that are not happy to be employed. Rude.
Stayed 3 nights in Mar 2024
Response from Brianna T. on Mar 27, 2024
Thank you for taking the time to share your feedback regarding your recent experience at L'Auberge Casino Resort Lake Charles . Your comments are important to us, as they provide us an opportunity to better serve you. Please accept our sincere apologies for the frustrations and inconveniences you experienced with your hotel room. Rest assured that this situation has been addressed with our leadership team. We appreciate the choice you make to visit L'Auberge Casino Resort Lake Charles and look forward to the opportunity to serve you in the near future.

6/10 Okay

William

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jacob J. on Mar 25, 2024
Hey William, Thank you for choosing to stay with us at L'auberge Lake Charles. We hope to serve you again soon!

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JP on Mar 24, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

charles, Beaumont

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities
We had 2 rooms for 1 night, both rooms were unacceptable. One of the rooms had a fish smell right by the bed like someone got sick in it and it wasn't cleaned. The other room had a dirty tissue in the sheets. I expected better being the price was over $300 per night per room.
Stayed 1 night in Mar 2024
Response from JP on Mar 24, 2024
Thank you for taking the time to share your feedback regarding your recent experience at L'Auberge Casino Resort Lake Charles. Your comments are important to us, as they provide us an opportunity to better serve you. I apologize that our service did not meet your expectations and we appreciate you taking your time to share your concerns. Our goal is to provide a consistently 110% guest satisfactory service while staying here at our property and give all our guests an exemplary level of customer service. Based on the events you describe; we did not meet this goal. Your comments regarding your stay will be used to better experience your next stay. We appreciate the choice you make to visit L'Auberge Casino Resort Lake Charles and look forward to the opportunity to serve you in the near future.

10/10 Excellent

Almira, Corpus Christi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice casino and hotel
Stayed 2 nights in Mar 2024
Response from Brianna T. on Mar 22, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from JP on Mar 24, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Marylou, Corpus Christi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casino
Stayed 2 nights in Mar 2024
Response from Brianna T. on Mar 21, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

GREGORY

Stayed 2 nights in Mar 2024
Response from Corey Caldwell on Apr 9, 2024
Thank you for your feedback, we hope to see you again soon!

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brianna T. on Mar 21, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Dianne

Traveled with group
I loved the Spa. It was exceptionally nice. The bed was comfortable and the linens were nice and clean. The property needs to be updated. Everything was dark and dreary. Our room was musty, water dripping constantly in the tub and the room phone was broken.
Stayed 2 nights in Mar 2024
Response from Brianna T. on Mar 20, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
There were NO TOWELS available for use while visiting the pool area. The attendant said we could purchase towels in the hotel lobby area! Took approximately 4 hrs for clean towels. I could understand if the pool area was crowded but if there were 30 people in the pool that was too many.
Stayed 2 nights in Mar 2024
Response from Corey Caldwell on Mar 19, 2024
Thank you for your feedback, we will be addressing your concerns.

8/10 Good

Esmeralda

Traveled with family
Disliked: Staff & service, property conditions & facilities
Need remodeling is old
Stayed 1 night in Mar 2024
Response from Corey Caldwell on Mar 19, 2024
Thank you for your feedback, we will be addressing your concerns.

4/10 Poor

Barbara

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Rude staff
Stayed 2 nights in Mar 2024
Response from Corey Caldwell on Mar 19, 2024
Thank you for your feedback, we will be addressing your concerns.

6/10 Okay

Lamont

Stayed 2 nights in Mar 2024
Response from Brianna T. on Apr 8, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Alma

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The cleaning lady had an attitude problem.
Stayed 3 nights in Mar 2024
Response from Corey Caldwell on Mar 18, 2024
Thank you so much for your feedback, we will address your concerns and hope to see you again!

8/10 Good

Rani

Traveled with family
Liked: Cleanliness
The hotel has its name but looks like it’s outdated and the service has not improved. We chose a non smoking room but the room itself smells a casino. I’m not joking I got home and the night stuff I used all smelled smoke. We checked in early but into our room almost 6pm and guess what? There are no towels in the room after a long exhausting day for us in the road. And so I called the number/s , it’s all been busy until midnight?! No service help available. I would think if I called 911 neither the hotel would know anything happening as such.
Stayed 1 night in Mar 2024
Response from JP on Mar 16, 2024
Thank you for taking the time to share your feedback regarding your recent experience at L'Auberge Casino Resort Lake Charles. Your comments are important to us, as they provide us an opportunity to better serve you. I apologize that our service did not meet your expectations. We appreciate the choice you make to visit L'Auberge Casino Resort Lake Charles and look forward to the opportunity to serve you in the near future.

8/10 Good

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The property is starting to show it’s age, but still a nice place to stay and play. The staff were all pleasant and friendly.
Stayed 2 nights in Mar 2024
Response from JP on Mar 16, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JP on Mar 16, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Janette

Stayed 1 night in Mar 2024
Response from Brianna T. on Apr 2, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property and the people
Stayed 1 night in Mar 2024
Response from Brianna T. on Mar 13, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

lashanda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brianna T. on Mar 13, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Catherine

Stayed 1 night in Feb 2024
Response from Corey Caldwell on Apr 1, 2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again soon!