Not bad, not fabulous
Posted Mar 18, 2017
This hotel could use a face lift. It feels kind of dated, especially for the price. My biggest gripe was the staff. First I called before I arrived to guarantee a late check in. The operator told me that she couldn't help me because I made my reservation thru Expedia. I had to go thru Expedia. Then when room service came, there was a whopping $12 service charge. I don't usually tip when there is such a large service fee-that is the tip. I tipped a few dollars anyway. The server had the nerve to call me on the phone and ask why I had not tipped more! Give me a break! The staff wasn't particularly helpful or friendly. I'll probably stick to the property next door. Also, the craps tables only had $15 minimum bets. I prefer a lower minimum. It's hard to play for a long time, when each bet is $15. I just felt like I was getting ripped off left and right.
Comment from Hotel Management
Mar 24, 2017 by JB, Hotel Management
Good Afternoon - Thank you for taking the time to review us. We loved having you as our guest. We appreciate your feedback and will be passing it along to our leadership team. We hope to be able to have you join us again soon. Sincerely, L'Auberge Casino Resort Lake Charles