Ratings based on 43 Verified Reviews

4.3 out of 5
88% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Nashville, TN

Nice new hotel

Posted Dec 28, 2016
Pros: New hotel with spacious rooms and beds. Good breakfast.
Cons: A walking path for the dog would be a must.
Location: Nice location in Lake Charles, it's a growing city and the parks nearby are pleasants.
It was a pleasant experience in la quinta Lake Charles. The hotel is fairly new and the rooms are clean and spacious. The only inconvenient was to have only one chair in the room. Also there is no walking path when you have a dog. The breakfast was great.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 11, 2016
Even though there were 4, the small pillows weren't very comfortable. A regular size pillow would have been nice. Other than that, the bed and room was very comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel just a few miles from two Casinos

Posted Nov 9, 2016
Great location and pretty nice accommodations. I would definitely stay here again! Lots of food places, a mall and two casinos to have fun in!
2 out of 5
by A verified traveler

dirty & wet linens

Posted Oct 31, 2016
Our bed was wet & dirty. Possibly housekeeping spilled a drink in the bed & then just made the bed up with dirty & wet linens. The mattress was even wet. We called the front office & was told they could send up fresh sheets but that was the best they could do. We had to double up in the other bed! Hotel was booked up. It was 11:00 at night & too late to find another hotel.
Comment from Hotel Management
Dec 25, 2016 by General Manager LaQuinta Lake Charles, Hotel Management
I’ve received your review of La Quinta Lake Charles. Looks like we dropped the ball on meeting your expectations. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time, and hope we’ll see you back with us at La Quinta Inn and Suites once again.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Excellent in all aspects

Posted Oct 31, 2016
Pros: The staff was extremely helpful. The facility was as good or better than any other we visited on our recent cross country travels. The unique aspect of this hotel was it's close proximity to several casino's with wonderful food and entertainment.
Cons: We liked "everything" about this hotel. The staff was great, the rooms were clean, and the location was the best we've experienced on our trip.
Location: As mentioned earlier the hotel was within a mile of casinos with great food and entertainment.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 17, 2016
Quick casino access, all for a great price! Helpful staff. Continental breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Very clean, close to the casinos.

Posted Sep 19, 2016
Pros: The location and cleanliness.
Cons: The breakfast
Location: Casinos and Target
The hotel was clean and comfortable. The staff was great. The breakfast was sparse based on previous experience with "free continental breakfast".
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Lake Charles

Posted Sep 6, 2016
Cons: Pillows
Location: Close to Casinos, shopping and highway\
We stayed here for one night while visiting my father. The hotel seemed brand new. Easy check-in, very clean. The TV stopped working that night but needed to go to sleep anyway. The pillows were small and uncomfortable.
3 out of 5
by A verified traveler from houston tx

No pool.

Posted Aug 1, 2016
There was no pool. My room was not cleaned after one night. A few more pillow would be nice. The hotel was clean. The breakfast was not ready untill 7.
1 out of 5
by A verified traveler from Lake Charles

construction chaos

Posted Jul 15, 2016
Pros: Bed was comfortable
Cons: Hire new staff, no manager on duty
Location: Street was under construction also, hard to get to hotel, parking lot was dirty and full of building material
workers passing right by my front door with wheelbarrels and talking as loud as they could, very early in the morning. Lost water to our room in the morning could not shower or use toilet. No pool, no dining area. just alot of noise the entire day 8-5. Hotel clerks did not show any concern for my displeasure. Left after the first night, a total disaster. Would not recommend this hotel. The right thing to do would have been to notify me when I booked. I would have passed on this place.
Comment from Hotel Management
Jul 20, 2016 by General Manager, Hotel Management
I’ve received your review of La Quinta Lake Charles. Looks like we dropped the ball on meeting your expectations. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time, and hope we’ll see you back with us at La Quinta Inn and Suites once again.