Our bed was wet & dirty. Possibly housekeeping spilled a drink in the bed & then just made the bed up with dirty & wet linens. The mattress was even wet. We called the front office & was told they could send up fresh sheets but that was the best they could do. We had to double up in the other bed! Hotel was booked up. It was 11:00 at night & too late to find another hotel.
Comment from Hotel Management
Dec 25, 2016 by General Manager LaQuinta Lake Charles, Hotel Management
I’ve received your review of La Quinta Lake Charles. Looks like we dropped the ball on meeting your expectations.
I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation.
Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time, and hope we’ll see you back with us at La Quinta Inn and Suites once again.