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Reviews of Quality Suites

2.5 out of 5
Quality Suites
320 S Cities Service Hwy, Sulphur, LA

Reviews

8.0

Very Good

Rating 10 - Excellent. 137 out of 366 reviews" "
Rating 8 - Good. 129 out of 366 reviews" "
Rating 6 - Okay. 57 out of 366 reviews" "
Rating 4 - Poor. 20 out of 366 reviews" "
Rating 2 - Terrible. 23 out of 366 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

9.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Carmen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Midge P. on Aug 5, 2020
Thanks for staying and reviewing.

8/10 Good

Jessica

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and relaxing. Seemed to be very clean and front desk was nice
Stayed 1 night in Jul 2020
Response from Midge P. on Aug 5, 2020
Thanks for feedback, we appreciate your staying with us.

2/10 Terrible

Verified traveler

Stayed 2 nights in Jul 2020
Response from Midge P. on Aug 5, 2020
Thanks for staying with us.

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased
Our stay was great. The room was very nice and large. The bed was comfortable and huge. The hot tub was clean and worked perfect.
Stayed 1 night in Jun 2020
Response from Midge P. on Jul 6, 2020
Thanks for the 10 star review of our hotel! We are thrilled to hear that you enjoyed your stay with us.

8/10 Good

Jana, Texas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was nice. The bed was terrible. It was hard as a rock. The room and linens smelled musty and there was trash left in the refrigerator from the previous occupants.
Stayed 1 night in Jun 2020
Response from Midge P. on Jun 16, 2020
Thanks for the feedback we are sorry to hear that we failed to exceed your expectations.

8/10 Good

Leticia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2020
Response from Midge P. on Jun 12, 2020
Thanks for staying and letting others know that you enjoyed your stay with us!

10/10 Excellent

Verified traveler

Stayed 2 nights in Apr 2020
Response from Midge P. on Jun 3, 2020
Thanks for the five star review of our hotel!

2/10 Terrible

Verified traveler

Stayed 2 nights in Apr 2020
Response from Midge P. on Jun 3, 2020
Thanks for giving us a try we are sorry that we failed to exceed your expectations.

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities
Corporation management failed
The rooms were not clean and bath tub caulk were moldy. The staff were polite and friendly. However, as a corporation, Quality Inn failed to look after the comfort of their customers by providing a reasonable substitute for the cancellation of their breakfast. Instead, they offered nothing. Good customer care would have been a to go bag with some snack. It would have been a nice touch and it would have showed how much they value my business.
Stayed 1 night in Mar 2020
Response from Midge P. on Mar 27, 2020
So sorry to hear, please accept our humble apologies.

10/10 Excellent

Brittney

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and clean facilities!!
Stayed 1 night in Mar 2020
Response from Midge P. on Mar 27, 2020
Thanks for the 10 star review!

8/10 Good

jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time
Front desk people are super nice the morning lady on the breakfast was nice with my family she went out of her way to make our stay great thanks to the staff for making it a great stay
Stayed 4 nights in Mar 2020
Response from Midge P. on Mar 27, 2020
Thanks for staying and reviewing!

4/10 Poor

Sarah

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t Bother
I have stayed in hotels all over the country. These were the worst mattresses I have felt. I actually felt one of the springs pop. The employees were unhelpful and slow when they did “help”. The room smelled musty even with the AC on. And some of the surfaces were disgusting. The base of the lamps, next to the switch, had a film on them
Stayed 1 night in Feb 2020
Response from Midge P. on Mar 27, 2020
Thanks for the feedback.

6/10 Okay

Ashlie

Liked: Staff & service
Disliked: Cleanliness
Short from being great but was still not bad!!!
Was taking care of some personal business and my stay lasted way longer than I. Thought and the staff accommodated my extended stay greatly but struggled to accommodate the basic needs and requests while I was staying there
Stayed 1 night in Feb 2020
Response from Midge P. on Mar 27, 2020
Thanks for letting us know.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

6/10 Okay

Candice

Business traveler
Disliked: Staff & service
Not recommended
We had to wait forever for the front desk clerk. When we got to our room, I wanted some bottled water so I couldn’t find a vending machine....asked at the front desk, they were out and waiting on a shipment.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2019
Response from Midge P. on Dec 16, 2019
Thanks for the five stars!

8/10 Good

Kelly

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Staff Great. Room Not So Much
The room was actually a nice size but it is dated to say the least. The floors are stained, walls in bathroom full of soap scum and the tub was pealing. There were white flakes on our feet after showering. The tub is also rusty. The curtains were dirty (stained) as well. The staff was great but the state of the room itself does not match the lobby decor. I expected more for $100. I felt like i was at a very cheap motel.
Stayed 1 night in Dec 2019
Response from Midge P. on Dec 16, 2019
So sorry to hear, thanks for bringing this to our attention. Please know that we have taken the necessary steps to correct these issues.

8/10 Good

Jerry

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Midge P. on Oct 29, 2019
Thanks for staying and recommending!

4/10 Poor

Verified traveler

Disliked: Cleanliness
Stayed 1 night in Aug 2019
Response from Midge P. on Sep 26, 2019
Thank you!

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean. It was a quiet and safe environment for kids. Kid's enjoyed the complimentary breakfast. The amenities were very useful
Stayed 1 night in Aug 2019
Response from Midge P. on Sep 26, 2019
Thanks!

10/10 Excellent

Henry

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great i love it
Stayed 1 night in Aug 2019
Response from Midge P. on Sep 26, 2019
Wonderful to hear, Thanks!

4/10 Poor

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The room was dirty and had a clogged sink! And restroom did not look clean.
Stayed 1 night in Aug 2019
Response from Midge P. on Aug 13, 2019
Thank you.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That it was clean and the staff was friendly and attentive!
Stayed 1 night in Jul 2019
Response from Midge P. on Aug 13, 2019
Thanks for your feedback we appreciate your sharing your experience of our hotel with others.

6/10 Okay

Verified traveler

Disliked: Staff & service
Not the best
Upon checking in I was given a room that was already occupied. Luckily no one was in the room at the time I opened the door but I was not happy about this. It could’ve been me that was walked in on! Overall the hotel was tolerable, not the best.
Stayed 1 night in Jul 2019
Response from Midge P. on Jul 25, 2019
Thanks for letting us know!

2/10 Terrible

Verified traveler

Stayed 2 nights in Jul 2019
Response from Midge P. on Jul 25, 2019
Thanks

4/10 Poor

Amy

Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t do it!
The room smelled awful. The beds and pillows were uncomfortable. The beds were doubles, not queens and shown when I booked. The shower had hair all in it. So gross. Will never stay there again.
Stayed 1 night in Jun 2019
Response from Midge P. on Jul 25, 2019
All of our 2 bed guest suites are in fact doubles. We are sorry that you thought otherwise and apologize for the hair in your shower and that the pillows and bed were not comfortable for you.

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and staff were amazing. I didn’t like that there was only one set of washer and dryer. It made washing clothes very difficult and someone actually stole a load of our clothes from the dryer.
Stayed 6 nights in Jun 2019
Response from Midge P. on Jul 25, 2019
Thanks so much for the feedback.

2/10 Terrible

Rashad

Disliked: Cleanliness, property conditions & facilities, room comfort
Photoshopped and tricked
Not happy with this hotel at all, does not reveal what was in the pictures.
Stayed 2 nights in Jun 2019
Response from Midge P. on Jul 25, 2019
Thanks for the feedback.

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2019
Response from Midge P. on Jul 25, 2019
Thank you for the five star review of our Sulphur hotel!

8/10 Good

benny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Midge P. on Jul 25, 2019
Thanks for staying!

6/10 Okay

Cj Jr

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Elevator was broke, only decaf coffee in the room and the waffle iron was broke in breakfast area Disappointing
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Stayed 3 nights in May 2019
Response from Midge P. on May 21, 2019
Thank you!

8/10 Good

vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Midge P. on May 21, 2019
Thank you for staying and recommending!

8/10 Good

Baker

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Midge P. on May 21, 2019
Thank you!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Midge P. on May 21, 2019
Thanks for staying and recommending!

10/10 Excellent

Prashant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Stayed 1 night in Mar 2019
Response from Midge P. on May 21, 2019
Thanks for the 10 star review of our Quality Suites Sulphur!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Staff friendly and accomodating The bathroom stinks Although the room looks clean
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness
It was nice and clean and smell good the people that was so nice the breakfast was excellent
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019

2/10 Terrible

Monica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE!- Comfort Suites across the Hwy BEST!
We arrived checked in the lady was nice, got our key and my husband opened the door and it scared us cause we thought someone was sleeping in the bed. Took the key back got another room and it stunk so bad actually the whole Hotel smelt bad. The lady apologized for that said that we were not the first to say that so we got another room was not happy with that one either felt very dirty I went to start the shower and the water filled up in the tub. CLOGGED .The carpet and the air just felt so damp all over. So we called down stairs she apologized we got our stuff she was about to give us another room I said no sorry I would like a refund. Obviously the cleaning people were not in because there were a lot of rooms open that were dirty at least 7 of them that we saw. It was so late as is when we got there 11:30 pm so with that we drove across to Comfort Suites HOPING by chance they had a room. We had just stayed there the week before but we were not able to book it online through Hotels.com that is why we had no choice to book Quality Suites horrible mistake! YES they had a room for us! Never again will I even try to stay at another Hotel in Sulfur if Hotels.com says full at Comfort Suites I'm just going go as a walk in, by far the best Hotel I rate that a 10... Do not waste your time at Quality Suites very very NASTY no matter what the reviews say cause I do not know what Hotel they are talking about when they gave this one EXCEPTIONAL.. No way is this the hotel for families!
Stayed 1 night in Mar 2019

4/10 Poor

JOSEPH

Disliked: Cleanliness, property conditions & facilities, room comfort
Sad in sulphur
Hotel had many unruly people loitering around the outside when we drove up. Lobby looks like it hadnt veen vacuumed in a month. Despite sign saying all rooms were smoke free, our room reeked of smoke, especially the bed sheets. Bathroom had a sticky film all over it plus mold in shower. Extremely disappointed.
Stayed 1 night in Mar 2019

10/10 Excellent

ES, LA

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Found everything to be clean. A very nice breakfast. Easy to get to from interstate. Hotel looks freshly painted and it was cold and wet out but we were nice and warm on first floor. Will definitely stay there again.
Stayed 1 night in Feb 2019

2/10 Terrible

Jazmine

Disliked: Staff & service, room comfort
No TV. No Breakfast. 1 hour to check in.
Took an hour to check in. They did not stock the kitchen for breakfast therefore there was not food available in the morning. The TV did not work. No one answered when you called the front desk.
Stayed 1 night in Feb 2019

8/10 Good

Shane

Liked: Staff & service, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to stay if you have to be in Sulphur.
Hotel was perfectly fine. Staff was very friendly. We chose this hotel for location- needed a place in Sulphur. Breakfast was standard fare- waffles, eggs... Only issues were - plug in bathtub was broken so no bath and only ice machine on 3rd floor worked so slightly inconvenient. Wifi was good and room was clean and quiet. Would definately stay again.
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The location was great and the staff very friendly. For the price it was what i expected. I would stay there again.
Stayed 2 nights in Feb 2019

8/10 Good

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019