Ratings based on 483 Verified Reviews

3.9 out of 5
85% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from Oakdale, Louisiana

Posted Jun 12, 2018
Nice hotel; clean, and quiet. I had no idea they accepted pets, until I opened my door to go to the vending machine, and there was this ginormous Rottweiler.
Comment from Hotel Management
Jun 17, 2018 by Parul Patel, Hotel Management
Dear, Guest Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Lake Charles Red Roof. we will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services., we hope you keep our hotel on your mind for future lodging needs, for future reservations. Your thoughtfulness to take the time to write a positive comment about Red Roof Inn Lake Charles is overwhelming, THANK YOU. Kindly, Parul Patel Red Roof Inn Lake Charles, LA. 70615
2 out of 5
by A verified traveler

Close to expressway

Posted Jun 5, 2018
I was expecting a nice continental breakfast and they really didn't have that-they had a fan blowing in the hallway I guess so some you wouldn't smell smoke which it looked like all of the rooms should have been no smoking-and this is the first time a hotel didn't give me a receipt even though I paid in advance they said that Expedia has my receipt
Comment from Hotel Management
Jun 6, 2018 by Parul Patel, Hotel Management
Dear, Guest Thank you for taking the time to tell us about your experience at the Lake Charles Red Roof. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. At Red Roof, we strive to provide every customer with superior service; therefore your feedback is very important to us. I want you to know that we are taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence. I appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Parul Patel General Manager Red Roof Inn - Lake Charles
5 out of 5
by A verified traveler

Posted Jun 3, 2018
quick check in and good breakfast
Comment from Hotel Management
Jun 6, 2018 by Parul Patel, Hotel Management
Dear, Guest Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Lake Charles Red Roof. we will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services., we hope you keep our hotel on your mind for future lodging needs, for future reservations. Your thoughtfulness to take the time to write a positive comment about Red Roof Inn Lake Charles is overwhelming, THANK YOU. Kindly, Parul Patel Red Roof Inn Lake Charles, LA. 70615
2 out of 5
by A verified traveler

Posted Jun 2, 2018
Don't stay on the first floor. Walls are thin. Better insulation or sound proofing is needed. I wasn't able to get a good nights rest because it sounded like a horse was stomping around in the room above us.
Comment from Hotel Management
Jun 6, 2018 by Parul Patel, Hotel Management
Dear, Pat Thank you for taking the time to tell us about your experience at the Lake Charles Red Roof. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. At Red Roof, we strive to provide every customer with superior service; therefore your feedback is very important to us. I want you to know that we are taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence. I appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Parul Patel General Manager Red Roof Inn - Lake Charles
4 out of 5
by A verified traveler

Posted May 27, 2018
I enjoyed my stay.
Comment from Hotel Management
Jun 1, 2018 by Parul Patel, Hotel Management
Dear, Guest Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Lake Charles Red Roof. we will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services., we hope you keep our hotel on your mind for future lodging needs, for future reservations. Your thoughtfulness to take the time to write a positive comment about Red Roof Inn Lake Charles is overwhelming, THANK YOU. Kindly, Parul Patel Red Roof Inn Lake Charles, LA. 70615
5 out of 5
by A verified traveler

Posted May 25, 2018
Stay was great and the help could not be more accommodating. Pool was clean and the breakfast was just okay no eggs,sausage or bacon.
Comment from Hotel Management
Jun 1, 2018 by Parul Patel, Hotel Management
Dear, Guest Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Lake Charles Red Roof. we will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services., we hope you keep our hotel on your mind for future lodging needs, for future reservations. Your thoughtfulness to take the time to write a positive comment about Red Roof Inn Lake Charles is overwhelming, THANK YOU. Kindly, Parul Patel Red Roof Inn Lake Charles, LA. 70615
3 out of 5
Recommended
for Everyone
by A verified traveler

Great and friendly staff

Posted May 14, 2018
My wife and I spent 2 nights here and we were only looking for a place to sleep and shower as we were working all day in Lake Charles. The room was very damp and musty smelling. The staff was friendly and accommodating. The price was good and it met what we needed.
Comment from Hotel Management
May 19, 2018 by Parul Patel, Hotel Management
Dear, Guest Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Lake Charles Red Roof. we will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services., we hope you keep our hotel on your mind for future lodging needs, for future reservations. Your thoughtfulness to take the time to write a positive comment about Red Roof Inn Lake Charles is overwhelming, THANK YOU. Kindly, Parul Patel Red Roof Inn Lake Charles, LA. 70615
1 out of 5
by A verified traveler

Posted May 6, 2018
Terrible I was suffocating from the smell of cigarrettes,
Comment from Hotel Management
May 9, 2018 by parul patel, Hotel Management
Dear, Guest Thank you for taking the time to tell us about your experience at the Lake Charles Red Roof. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. At Red Roof, we strive to provide every customer with superior service; therefore your feedback is very important to us. I want you to know that we are taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence. I appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Parul Patel General Manager Red Roof Inn - Lake Charles
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Posted Apr 25, 2018
Excellent place to stay. This was our 3rd time to stay there.
Comment from Hotel Management
Apr 26, 2018 by Parul Patel, Hotel Management
Dear, Guest Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Lake Charles Red Roof. we will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services., we hope you keep our hotel on your mind for future lodging needs, for future reservations. Your thoughtfulness to take the time to write a positive comment about Red Roof Inn Lake Charles is overwhelming, THANK YOU. Kindly, Parul Patel Red Roof Inn Lake Charles, LA. 70615
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Posted Mar 19, 2018 on Hotels
Comment from Hotel Management
Mar 28, 2018 by parul Patel, Hotel Management
Dear, Brandon Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Lake Charles Red Roof. we will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services., we hope you keep our hotel on your mind for future lodging needs. Your thoughtfulness to take the time to write a positive comment about Red Roof Inn Lake Charles is overwhelming, THANK YOU. Kindly, Parul Patel Red Roof Inn Lake Charles, LA. 70615