Hello Vance,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES LAKE CHARLES and I appreciate your4/5 score following your stay. I am sorry to read that you found the parking lot to be small. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Dear Desarae,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF INN & SUITES LAKE CHARLES. Our goal is to provide a quiet and comfortable stay for all our guests and we're proud to have achieved that with your visit. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

Dear Alejandro,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES LAKE CHARLES. I'm so glad we earned your 4/5 score. We at Red Roof are happy to know that you found us to be a great clean hotel. However, you mentioned that the breakfast was not to your liking, this will be taken into consideration to improve the quality we offer. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

Dear Elizabeth,Thank you for you for your honest feedback of our Red Roof Inn & Suites Lake Charles. We are elated to see that you found our location to be convenient to your needs. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.We hope that you will give us the opportunity to provide you with a better experience the next time you’re in the area.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Hi Tasha,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn & Suites Lake Charles. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our staff. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

Dear Jennifer,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES LAKE CHARLES. We are sorry that the cleanliness of the room was not to your standard, however, we are grateful to know that the room was good for one night. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,Dannielle Red Roof ManagementRediresponse Specialist

Dear StacyThank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES LAKE CHARLES. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the comfortable bed and friendly staff. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Hello Michael, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Lake Charles. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 4/5 score. However, I am disappointed that your overall experience did not meet your expectations. You indicated you were unsatisfied with the Wi-Fi service and the shower pressure. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. We value your feedback and will address the issues with our Red Roof team to ensure improvements are made.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Dear Mike,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES LAKE CHARLES. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our location to be nice, you were able to take advantage of our pet friendly policy and all the other positive feature you highlighted. However, I sincerely apologize for the situation you mentioned regarding breakfast. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

Dear Ernest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES LAKE CHARLES. We value you as our guest and welcome your 3/5 score. At Red Roof it's good to know that the room was clean. However, as it relates to your comment of the limited breakfast options, the low water pressure and all other concerns mentioned. These will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

Dear Kayla,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES LAKE CHARLES. It's great to see you enjoyed your stay, resulting in a 5/5 score. It's rewarding at Red Roof to read that you felt very safe, the front desk staff was extremely nice and all the positives that you highlighted. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

Hello Jermaine, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES LAKE CHARLES and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Marguerite,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Lake Charles. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the safety of the hotel. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Chirell RediResponse Specialist

Dear Angela, It is so wonderful to see that we at the RED ROOF INN & SUITES LAKE CHARLES were able to provide you with a superior level of service and accommodations. We have high standards of hospitality and service, and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our free pet policy, perfectly clean rooms, and amazing staff. At Red Roof our primary goal is to provide a clean and comfortable stay for all our guests, and we are proud to have achieved that with your visit despite the low water pressure. We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit. Sincerely, Red Roof Management

Dear Anthony,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Lake Charles. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; resulting your 1/5 score. You indicated that you were unsatisfied with the noise disturbances. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Chirell RediResponse Specialist

Dear Leonard,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Lake Charles. It's great to hear that you had a good stay. We aim to deliver a positive experience for all our guests and we're happy to have achieved that with your visit, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Once more, thank you for posting your review and we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

Dear Ira,We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES LAKE CHARLES. We always enjoy hearing about the positive experiences our guests have at our hotels. I was happy to read you were pleased with our very nice hotel. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit. Sincerely, Red Roof Management

Hello Devin, The team and I at the RED ROOF INN & SUITES LAKE CHARLES want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. We are sorry for the less-than-ideal experience. You indicated the location smelled and was unclean. Know that your voice is of tremendous importance to us at Red Roof, and we value your comments which will help us to continuously improve our services and make our guest experiences better.We hope you will return so that we can provide you with an even better experience.Sincerely, Red Roof Management

Dear Jamal,We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES LAKE CHARLES. We always enjoy hearing about the positive experiences our guests have at our hotels. I was happy to read you found our location to be clean and safe and our staff was on demand for every required need. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Please know we appreciate your business with us and value you, our guest.Thank you again for the kind words, we hope to host you again soon.Sincerely,Red Roof Management

Dear Dannie, We at the RED ROOF INN & SUITES LAKE CHARLES are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management

Hello Sarah, The team and I at the RED ROOF INN & SUITES LAKE CHARLES want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our clean rooms. Our apologies for the noise disturbance mentioned. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services here at Red Roof. We hope you will return so that we can provide you an even better experience. Thank you again for sharing your experience. Sincerely, Red Roof Management

Dear Doreen, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES LAKE CHARLES. We appreciate your kind remark highlighting our great staff. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services here at Red Roof. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Red Roof Management

Hello David,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES LAKE CHARLES and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

It's great to see your perfect rating, Jermaine We at the RED ROOF INN & SUITES LAKE CHARLES appreciates your comment and are happy to have achieved our primary goal with you. You highlighted you were pleased with everything. At Red Roof we seek to provide a clean and comfortable stay for all our guests, and we are proud to have done that with your visit.We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit.Sincerely,Red Roof Management

Dear Shawn,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Lake Charles and I are saddened to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

Dear Valued guest,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES LAKE CHARLES. It’s great to hear that you found our property/rooms to be clean and suitable for your accommodation needs. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

Hello Brandon, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES LAKE CHARLES and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Hello Rudy,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Lake Charles and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Dear Juan,Thank you for taking a moment to write a review of your recent stay at Red Roof Inn & Suites Lake Charles. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our quiet location. Positive guest comments, like yours, are always an encouragement to all of our staff as we strive to continually improve the quality of our services and provide our guests with all the comforts of home.Redroof appreciates your business and we look forward to seeing you under our roof soon, where we can continue to offer you a clean, comfortable stay at an affordable price.Sincerely,ChirellRediresponse Specialist

Thank you for your positive rating, Walter, following your stay at the Red Roof Inn & Suites Lake Charles. The staff and I were happy to see we met your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to welcoming you back in the future!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Hello, Shameeka Good MorningThank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES LAKE CHARLES. I am happy that our friendly and helpful staff, along with our awesome rooms pleased you. However, you stated that our breakfast could use some improvement. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We look forward to seeing you in your future travels. Merry Christmas & Happy New Years.Kindly,Parul PatelRed Roof Inn

Hi Christopher,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Lake Charles. It is so rewarding to read that you had a great encounter with us and we truly appreciate you letting us know that our rooms cleanliness and comfortability were to your liking. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

Thank you for sharing your 5/5 rating with us, Candice. Our staff at the Red Roof Inn & Suites Lake Charles was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share more about that .Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,XaoRed Roof ManagementRediResponse Specialist

Hello Dustin, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES LAKE CHARLES and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

Dear Lyn,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES LAKE CHARLES. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the good value we have here at Redroof. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Dear Lori,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES LAKE CHARLES. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described along with the other concerns mentioned. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Dear Lori,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES LAKE CHARLES. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described along with the other concerns mentioned. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OshaneRed Roof ManagementRediResponse Specialist

Hello Najah,Thank you for choosing to stay at our Red Roof. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Hello Lyn, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES LAKE CHARLES and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

Hello Haibing, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Lake Charles and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Hello Nolan,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Dear Wendy,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES LAKE CHARLES. It's truly disheartening to hear that your stay didn't meet your expectations due to our level of cleanliness not to your standards and you also didn't feel safe. On your next stay, should you have any issues while with us, please contact our front desk immediately so Red Roof can take care of the issue to ensure you're comfortable. Please know that Red Roof does value your business and will take your comments into consideration. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Dear Thomas, Thank you for taking the time to tell us details about your experience at the Red Roof Inn & Suites Lake Charles. The situation you described regarding your interaction with our front office staff is truly regrettable. We value your business and would like to assure you that this is not reflective of our usual standards. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Corrina, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES LAKE CHARLES and I were delighted to see your perfect score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

Dear Hannah,Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES LAKE CHARLES. I am sorry you were displeased due to the situation you mentioned regarding your reservations. Nevertheless, it's good to hear that you found everything to be fine.Thank you again for sharing your experience. I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Sharma Red Roof ManagementRediResponse Specialist

Dear Thomas, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Lake Charles and I appreciate your 5/5 score following your stay. We are happy to see that you had a good experience and you enjoyed your stay. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Keith, The staff at the Red Roof Inn & Suites Lake Charles and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Karen,Thank you for your recent review of your stay at the Red Roof Inn & Suites Lake Charles. I am glad you were pleased with our AC and your clean, comfortable bed. However, I am disappointed that your experience was less than ideal due to the loud echo you described, no soap being in the room and all the other concerns highlighted. Please accept our apologies for the impact this had on your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear Marsha, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Lake Charles. The staff and I are happy to see that you had a good experience, prompting your 10/10 score. However, I was saddened to see that the soap was not to your liking. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Feedback from our guests is always welcome and your comments will be taken into consideration as our Red Roof team strive to continuously improve the quality of our services.Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist