Ratings based on 407 Verified Reviews

3.9 out of 5
89% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Very clean - thank you

Posted May 2, 2017
Very clean - thank you! Would stay again.
4 out of 5
Recommended
for Everyone
by A verified traveler

A little out of the way

Posted Apr 10, 2017
Nice facility and friendly staff. Need to upgrade their breakfast menu
4 out of 5
by Noel

The Room was Just OK!

Posted Mar 26, 2017 on Hotels
The room was ok. The room has been upgraded recently. However, the smoking rooms were on the second floor in the middle of the non-smoking rooms. The hallway smelled of cigarette smoke. They had two smoke removal units in the hall to try and remove the smell but you could still smell it. Free breakfast was not good.
5 out of 5
by Nicholas

Convenient, very clean with enthusiastic staff

Posted Mar 22, 2017 on Hotels
After three weeks travelling the southern states of the USA and staying in a wide ange of budget priced overnight stop hotels, I can honestly say that this hotel was absolutely the cleanest, had the friendliest staff and was very good value for money. Being a budget hotel, the breakfast was minimal but that is to be expected. Excellent for overnight stop-off on route from New Orleans to Houston.
Comment from Hotel Management
Mar 26, 2017 by Parul patel, Hotel Management
Hi, Nicholas Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Lake Charles Red Roof. we will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services., we hope you keep our hotel on your mind for future lodging needs. Your thoughtfulness to take the time to write a positive comment about Red Roof Inn Lake Charles is overwhelming, THANK YOU. Kindly, Parul Patel Red Roof Inn Lake Charles, LA.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 22, 2017
Extremely clean and comfortable. I wish meat was served for breakfast. Otherwise, a great place to stay.
Comment from Hotel Management
Mar 26, 2017 by Parul Patel, Hotel Management
Dear, Guest Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Lake Charles Red Roof. we will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services., we hope you keep our hotel on your mind for future lodging needs. Your thoughtfulness to take the time to write a positive comment about Red Roof Inn Lake Charles is overwhelming, THANK YOU. Kindly, Parul Patel Red Roof Inn Lake Charles, LA.
2 out of 5
by Maria

Posted Mar 19, 2017 on Hotels
Comment from Hotel Management
Mar 21, 2017 by Parul patel, Hotel Management
Dear, Guest Thank you for taking the time to tell us about your experience at the Lake Charles Red Roof. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. At Red Roof, we strive to provide every customer with superior service; therefore your feedback is very important to us. I want you to know that we are taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence. I appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Parul Patel General Manager Red Roof Inn - Lake Charles, LA.
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Nice Hotel

Posted Mar 18, 2017
Cons: Acoustics.
Location: I expected the location to be closer to the Golden Nugget and L'Auberge Casinos, since I was not familiar with the area. The distance is about ten min
The hotel is clean and staff is friendly. My only dislike is guests slamming doors at all hours of the night. Nevertheless, is a good place to stay.
Comment from Hotel Management
Mar 19, 2017 by parul patel, Hotel Management
Dear, Carman Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Lake Charles Red Roof. we will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services., we hope you keep our hotel on your mind for future lodging needs. Your thoughtfulness to take the time to write a positive comment about Red Roof Inn Lake Charles is overwhelming, THANK YOU. Kindly, Parul Patel Red Roof Inn Lake Charles, LA.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Mar 17, 2017
Pros: Room very clean
Cons: Breakfast was not good - very basic with little choice
Really comfortable beds and quiet. Breakfast was very basic with little choice. Room was a decent size.
Comment from Hotel Management
Mar 18, 2017 by Parul Patel, Hotel Management
Dear, Ian Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Lake Charles Red Roof. we will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services., we hope you keep our hotel on your mind for future lodging needs. Your thoughtfulness to take the time to write a positive comment about Red Roof Inn Lake Charles is overwhelming, THANK YOU. Kindly, Parul Patel Red Roof Inn Lake Charles, LA.
3 out of 5
by Michael

Posted Mar 13, 2017 on Hotels
The room was clean and nice.. Had a room on the 2nd floor and had to walk through the cigarette smoke to our non smoking room.. That was horrible
Comment from Hotel Management
Mar 16, 2017 by Parul patel, Hotel Management
Dear, Jose Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Lake Charles Red Roof. we will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services., we hope you keep our hotel on your mind for future lodging needs. Your thoughtfulness to take the time to write a positive comment about Red Roof Inn Lake Charles is overwhelming, THANK YOU. Kindly, Parul Patel Red Roof Inn Lake Charles, LA.
4 out of 5
Recommended
for Everyone
by A verified traveler from Orlando

Very helpful staff, comfortable, good breakfast

Posted Mar 12, 2017
Pros: Close to I10.
Cons: The smoking rooms should be moved to the end of the hallway so that those walking to non-smoking rooms don't have to go past the smell of smoke.
Location: Don't really know except that there's a resturant 'strip' just 3 miles away.
Walked in and was greeted by Kathy and the reception staff. They helped us find a great restaurant and even made extra coffee.
Comment from Hotel Management
Mar 16, 2017 by parul patel, Hotel Management
Dear, Jose Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Lake Charles Red Roof. we will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services., we hope you keep our hotel on your mind for future lodging needs. Your thoughtfulness to take the time to write a positive comment about Red Roof Inn Lake Charles is overwhelming, THANK YOU. Kindly, Parul Patel Red Roof Inn Lake Charles, LA.