Ratings based on 423 Verified Reviews

3.9 out of 5
88% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Texas

Nope

Posted Aug 24, 2017
Cons: Fix water temp and dont allow dogs to stay.
Water in shower lukewarm. Very loud and walls are paper thin.
Comment from Hotel Management
Aug 26, 2017 by Parul Patel, Hotel Management
Dear, Rebecca Thank you for taking the time to tell us about your experience at the Lake Charles Red Roof. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. At Red Roof, we strive to provide every customer with superior service; therefore your feedback is very important to us. I want you to know that we are taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence. I appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Parul Patel General Manager Red Roof Inn - Lake Charles
1 out of 5
by A verified traveler

FAMILIES BEWARE

Posted Jul 22, 2017
This hotel looks lovely in pictures but it is NOT family friendly as it is next door to a "gentleman's" club, the parking lot was full of trucks, and there wasn't any place around to get food. The small pool was right by the parking lot. There was a casino down the street and that is it. Plus the management is unaccomodating and runs business poorly. After booking this online, they refused to cancel after only an hour. I am disappointed in Red Roof Inn as well as Expedia.
Comment from Hotel Management
Jul 26, 2017 by vinod patel, Hotel Management
Dear, Guest Thank you for taking the time to tell us about your experience at the Lake Charles Red Roof. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. At Red Roof, we strive to provide every customer with superior service; therefore your feedback is very important to us. I want you to know that we are taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence. I appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vinod Patel General Manager Red Roof Inn - Lake Charles
5 out of 5
Recommended
for Everyone
by A verified traveler

Quiet and relaxing

Posted Jul 7, 2017
Small hotel makes for cheaper rooms but worth double the cost. Quiet Hotel. Nice and helpful staff.
Comment from Hotel Management
Jul 9, 2017 by Parul Patel, Hotel Management
Dear, Guest Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Lake Charles Red Roof. we will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services., we hope you keep our hotel on your mind for future lodging needs, for future reservations. Your thoughtfulness to take the time to write a positive comment about Red Roof Inn Lake Charles is overwhelming, THANK YOU. Kindly, Parul Patel Red Roof Inn Lake Charles, LA. 70615
4 out of 5
by Sang

Nice and comfortable.

Posted Jun 21, 2017 on Hotels
The hotel was very nice. It was clean and comfortable. My only complaint was that the hotel smelled heavily of smoke in the hallways.
Comment from Hotel Management
Jun 22, 2017 by Parul patel, Hotel Management
Dear, Jason Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Lake Charles Red Roof. we will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services., we hope you keep our hotel on your mind for future lodging needs, for future reservations. Your thoughtfulness to take the time to write a positive comment about Red Roof Inn Lake Charles is overwhelming, THANK YOU. Kindly, Parul Patel Red Roof Inn Lake Charles, LA. 70615
3 out of 5
by A verified traveler

Nice but Noisy

Posted Jun 12, 2017 on Hotels
Room was clean. No carpet which is good but that leaves a large gap under the door which allows the light and noise from the hall to come through. Since there is no carpet in the hall either, it is very loud when people walk up and down the hall. I didn't get much sleep due to the noise. Had A/C set on 60 and the room was barely cool. The breakfast was lacking. Waffles, muffins, bread (that was moldy), cereal and Sunny D. They should have at least had decent orange juice. Staff was nice. Parking lot needs to be redesigned. People had to park on the street. And there is a strip club located right next to the hotel. It is further away from the casinos so if you are looking for something close, don't stay here
Comment from Hotel Management
Jun 15, 2017 by Parul patel, Hotel Management
Dear, Guest Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Lake Charles Red Roof. we will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services., we hope you keep our hotel on your mind for future lodging needs, for future reservations. Your thoughtfulness to take the time to write a positive comment about Red Roof Inn Lake Charles is overwhelming, THANK YOU. Kindly, Parul Patel Red Roof Inn Lake Charles, LA. 70615
5 out of 5
Recommended
for Everyone
by A verified traveler

Enjoyed our 3 days with staff from Red Roof Inn

Posted Jun 7, 2017 on Orbitz
Pros: The cleanliness and the friendly staff. The beds were very comfortable and were the pillows.
Location: Lake Charles, Louisiana
We were very impressed with the professional staff and the cleanliness of the hotel. The rooms were neat and clean on check in. The continental breakfast area was very clean. The staff was super friendly and polite. We would stay there again, and recommend this hotel to our friends. Thanks for making our stay so enjoyable. SK
Comment from Hotel Management
Jun 11, 2017 by parul patel, Hotel Management
Dear, Guest Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Lake Charles Red Roof. we will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services., we hope you keep our hotel on your mind for future lodging needs. Your thoughtfulness to take the time to write a positive comment about Red Roof Inn Lake Charles is overwhelming, THANK YOU. Kindly, Parul Patel Red Roof Inn Lake Charles, LA. 70615
4 out of 5
by Janice

Clean & Friendly

Posted Jun 5, 2017 on Hotels
The hotel was clean and we had friendly service
Comment from Hotel Management
Jun 7, 2017 by Parul patel, Hotel Management
Dear, Janice Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Lake Charles Red Roof. we will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services., we hope you keep our hotel on your mind for future lodging needs, for future reservations. Your thoughtfulness to take the time to write a positive comment about Red Roof Inn Lake Charles is overwhelming, THANK YOU. Kindly, Parul Patel Red Roof Inn Lake Charles, LA. 70615
2 out of 5
by Carl

Posted Jun 5, 2017 on Hotels
Parking was very poor. No truck parking; my truck got stuck and had to be towed.
Comment from Hotel Management
Jun 7, 2017 by Parul patel, Hotel Management
Dear, Carl Thank you for taking the time to tell us about your experience at the Lake Charles Red Roof. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. At Red Roof, we strive to provide every customer with superior service; therefore your feedback is very important to us. I want you to know that we are taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence. I appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Parul Patel General Manager Red Roof Inn - Lake Charles
2 out of 5
by Robert

Beware of termites

Posted Jun 3, 2017 on Hotels
I don't normally leave negative feedback but the room was full of termites. We had to sleep with them crawling all over the bed. Was not allowed to change rooms. Service was great and the room was clean except for the termite issue. There is nothing in the area where the hotel was located but it was fine for a one night stopover.
Comment from Hotel Management
Jun 6, 2017 by Parul patel, Hotel Management
Hi, Roberts Thank you for taking the time to tell us about your experience at the Lake Charles Red Roof. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. At Red Roof, we strive to provide every customer with superior service; therefore your feedback is very important to us. I want you to know that we are taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence. I appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Parul Patel General Manager Red Roof Inn - Lake Charles
4 out of 5
by A verified traveler

Posted Jun 1, 2017 on Hotels
Comment from Hotel Management
Jul 29, 2017 by Parul patel, Hotel Management
Dear, Guest Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Lake Charles Red Roof. we will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services., we hope you keep our hotel on your mind for future lodging needs. Your thoughtfulness to take the time to write a positive comment about Red Roof Inn Lake Charles is overwhelming, THANK YOU. Kindly, Parul Patel Red Roof Inn Lake Charles, LA. 70615