Ratings based on 481 Verified Reviews

2.8 out of 5
47% of guests recommend
3.0 Room cleanliness
3.1 Service & staff
3.1 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Houston

Doable, but not great

Posted Jun 8, 2017
Pros: The lobby is nice.
Cons: The rooms need to be cleaned properly. The property needs a serious upgrade and they should rework the breakfast to include some hot foods.
Location: The location is right off the freeway but close to a corner store.
This hotel is doable but not comparable to others hotels of the same level. There were several people hanging out in the parking lot at various times smoking. The hotel smells old and musty. There was a dead bug under in our bed when we turned down the covers. When we entered the building that housed our room, the wooden tiles on the floor were buckled as if they had severe water damage that had not been repaired. Late night check-in was super slow. I skipped the meager 'breakfast'. I would not recommend this hotel and would not stay here again.
Comment from Hotel Management
Jun 15, 2017 by Management, Hotel Management
We are sorry that your stay was not a good one . We will work hard to correct the issues that you mentioned through your feedback
4 out of 5
Recommended
for Everyone
by A verified traveler from Hesperia Ca

Off of the 10 Freeway

Posted May 28, 2017
This hotel has extended stay iptions. The staff is very friendly and helpful. I felt comfortable during my stay, the room was clean, the linens were clean, including the towels.
Comment from Hotel Management
Jun 15, 2017 by Management, Hotel Management
Thank you was staying with us and we appreciate your feedback
2 out of 5
by A verified traveler

Close to interstate, not clean.

Posted May 8, 2017
Wasn't expecting great, from reviews. Cord cut to hair drier. Cups and trash left under bed. Pool was closed-green, nasty. Pretty sure this is a long term residence for some as their kids took all food from breakfast bar. Air conditioning worked great!!!
Comment from Hotel Management
Jun 15, 2017 by Management, Hotel Management
Thank you for your honest feedback and we will work hard to correct the issues that you told us about
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 5, 2017
It was very nice ............................................. . ...... .
Comment from Hotel Management
Jun 15, 2017 by Management, Hotel Management
Thank you for staying with us we appreciate your feedback
5 out of 5
Recommended
for Everyone
by A verified traveler from Beaumont, TX

Friendly Cajun Charm

Posted Apr 24, 2017
Pros: Staff was very friendly.
Cons: Some of the furniture was stained, TV/Cable did not work.
Location: I was in Lake Charles for activities at McNeese University.
Overall the Richmond Suites were very good. The staff was very friendly and helpful. Only negative was TV/Cable did not work in my room, but I really didn't need it.
Comment from Hotel Management
Jun 15, 2017 by Management, Hotel Management
Thank your for staying with us we appreciate your feedback and will work to correct the problem that you had.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 12, 2017
It was a pleasant place too stay. For the cost, it was by far the best Lake Charles has to offer.
4 out of 5
Recommended
for Everyone
by A verified traveler from LA

It was very pleasant.

Posted Apr 5, 2017
Great breakfast and room for the pricing. The rooms were spacious and beds were comfy
5 out of 5
Recommended
for Everyone
by A verified traveler from lake charles la

Posted Apr 4, 2017
Great place clean and excellent service...................... .
5 out of 5
Recommended
for Everyone
by A verified traveler from North Texas

Absolutely the best for any price.

Posted Mar 21, 2017
Cons: Nothing
Location: Location great
Very friendly staff. Great room with kitchenette. Great shower ! Close to beach and casinos. I could not be more pleased. I will return as soon as I can.
1 out of 5
by Ossie

Don't Do It!!!!

Posted Mar 20, 2017 on Hotels
The room was covered in dust, the remotes were filthy nasty, the pull out bed sheets had blood stains and only GOD knows what else, the bedroom didn't have a door, the lamp in the main room didn't work, no phone in the room, it was an awful experience.