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Thank you for choosing Springhill Suites and your awesome review !!!
10/10 Excellent
Kim
Traveled with family
Apr 13, 2024
Liked: Cleanliness, amenities
Super fast check in and great room!! I will be back during soccer season!!
Kim
Stayed 1 night in Apr 2024
Response from AGM Lisa on Apr 21, 2024
Thank you for staying with us . See you soon !!
4/10 Poor
Martha
Traveled with partner
Mar 24, 2024
Liked: Staff & service
The shower was dirty and had mold and mildew . The traffic noise kept us awake for hours.
Martha
Stayed 1 night in Mar 2024
Response from AGM Lisa on Apr 4, 2024
Thank you for taking the time to tell us about your experience. Your experience is below our standard.I have notified the leadership team of the dirty shower and mildew, so this does not occur again. Unfortunately, we are located right next to our 210 bypass, we do offer a sound machine in case some guests are light sleepers, which can be located at our front desk. I hope you choose to stay with us again in the future.
4/10 Poor
Kayla
Traveled with family
Mar 17, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
I normally don’t leave poor reviews but i wasn’t comfortable at my stay this week the ac must not have been working we all woke up sweating all throughout the night and nothing was sad even the hallways was hot. Room wasn’t too clean had to wipe down things myself before using it and the breakfast wasn’t good the Frist day management decided to not put meat out just bread, and this morning breakfast didn’t look too appetizing i look for hotels with breakfast included for a reason. It wasn’t a horrible stay just not the best. Staff was friendly and welcoming!
Kayla
Stayed 2 nights in Mar 2024
Response from AGM Lisa on Apr 21, 2024
Thank you for taking the time to let us know about your experience. Your experience is below our standard. I have shared your feedback with the team so we can learn from this experience to better serve our guest. We apologize and hope you come back when your travels bring you to the area.
Besides the casinos, the hotel reviews in this area are terrible. This was one of the few hotels that had alright reviews. It did not disappoint. It was clean and not in disrepair. It was very expensive even for a Marriott property but the rates were higher than normal due to a college basketball tournament in town. It was clean and comfortable but I do feel it was severely overpriced.
Shelia
Stayed 1 night in Mar 2024
Response from AGM Lisa on Mar 12, 2024
Thank you for your review and staying with us at Springhill Suites !!!
My reserved room was not available, so I was moved from a king to a queen with no refunds or accommodations. The workout room was poorly equipped, empty water station, and messy…
Thank you for staying with us at Springhill Suites !!!
6/10 Okay
Stephanie
Traveled with family and small children, Traveled with partner
Sep 24, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My kids were looking forward to swimming and the pool was not maintained or even have pool party so it was closed. Only one elevator was working so long waits and riding up and down a lot trying to get to the first floor. The stairs didn't have an exit... which was odd and inconvenient for only one working elevator. I always like Marriotts but I'll never stay at this one again.
Stephanie
Stayed 1 night in Sep 2023
Response from AGM Lisa on Sep 25, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience of the pool not operating and the elevator not being functional as needed is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the management team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future. As far as the pool, it was a last-minute closure as the equipment wasn't operating properly and additional maintenance was needed to be performed .I hope you choose to stay with us again when your travels bring you back to the area.
Room was clean
Different layout with an extra Small Sink in with a toilet in a small room
Regular vanity in area with the shower.
Breakfast was good. I liked the Bold coffee but my Husband was not a fan.
Pillows were Terrible!
Bed was comfortable.
Alice
Stayed 2 nights in Sep 2023
Response from AGM Lisa on Sep 25, 2023
Thank you very much for your kind review and staying with us at Springhill Suites !!
Property and rooms were very clean and friendly staff. parking became an issue if you arrived late at night which is the norm when coming from casinos.
Mario
Stayed 2 nights in Jun 2023
Response from AGM Lisa on Jul 26, 2023
Thank you for staying with us at Springhill Suites and for your awesome review !!!
10/10 Excellent
Felichia
Traveled with partner
Jun 5, 2023
Liked: Cleanliness, staff & service
Property was very clean and the breakfast staff was so friendly
Felichia
Stayed 1 night in Jun 2023
Response from AGM Lisa on Jul 26, 2023
Thank you for your review and staying with us at Springhill Suites !!!
Thank you for staying with us at Springhill Suites !! yes our pool is closed until futher notice due to renovations once finished it will be all nice an new for the guest to enjoy !!