Ratings based on 57 Verified Reviews

4.0 out of 5
82% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Nice hotel, close to casinos, food, and shopping

Posted Jan 25, 2016
My one problem with this hotel was that there was no elevator & we were on floor 2.
Comment from Hotel Management
Jul 7, 2016 by Midge P. , Hotel Management
We understand that the stairs can be an inconvenience and we appreciate your staying with us!
2 out of 5
by A verified traveler from New Orleans, LA

Bad Choice

Posted Nov 24, 2015
Pros: The television worked.
Cons: Everything from the staff to the condition of the rooms.
Location: Shopping and restaurants are nearby.
We booked this hotel based on the 3.9 overall rating it had received and we were hoping to save some money. Wrong choice! Room smelled terrible, plaster over holes in walls and doors. We were moved to another room, the heater didn't work. Maintenance man took a long time to show up, had a dip in his mouth so large that we couldn't understand what he was saying. Finally the manager came and fixed it. The words on the controls were missing so we couldn't tell where to turn it to activate heater. Uncomfortable beds, fixtures old and worn, shower curtain bleached yellow and frayed, grout missing on bathroom tile. The manager that came to fix the heater said the owner of the property lives in California and pays little attention to the property and that's why it's in the shape it's in.No elevator and the carpeted stairs were filthy. Front desk attendant was on her cell phone with her feet propped up when we went stopped to ask a question. She stood up from the chair but still had here phone to her ear while she assisted us. The last straw was the homeless man that was sitting on his walker chair in the side entrance way, drinking a forty ounce of malt liquor and smoking. We are from this area and went home to visit family so we weren't expecting the best for this particular location but we sure didn't expect it to be this bad. First time to stay at one of this brand of hotel and it will be the last.
Comment from Hotel Management
Jul 7, 2016 by Midge P. , Hotel Management
We are very sorry to hear that you did not enjoy your stay with us!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 8, 2015
Cons: The listing says truck and RV parking. It does NOT and luckily I was able to get in and park my RV. Definitely need to remove that feature
Great hotel right off the by pass with easy access to the interstate.
Comment from Hotel Management
Jul 7, 2016 by Midge P. , Hotel Management
Thank you for letting us know!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice

Posted Jul 20, 2015
Very comfortable very nice and unic and very roomy
Comment from Hotel Management
Aug 21, 2015 by Midge, Hotel Management
Thank you!
2 out of 5
by A verified traveler from Fayetteville, NC

Texas trip

Posted Jun 18, 2015
Pros: Not much.
Cons: The first desk clerk who has a problem with white people should be replaced.
First impressions mean a lot. Our first impression meant much. The desk clerk when we arrived had an attitude problem and a surly disposition. We arrived at 2:30 p.m., and were told we could not check in until after 3 p.m. After riding around town and buying gas, we returned at 3:10, and I asked the same clerk if it was after 3. She did not answer. When we went to the room, it had not been cleaned and we waited some more. Once inside, we found that the TV remote did not work. She could not change the battery, but a helpful bystander did. There also was no clock in the room. Breakfast was the usual motel fare. It was raining and we did not visit the pool. Fortunately, a new crew was on duty in the morning when we checked out. The clerk and breakfast room attendance were cheery and helpful. We also paid much more by using Expedia that if we had booked it ourselves.
Comment from Hotel Management
Sep 8, 2015 by Midge P., Hotel Management
So very sorry to hear this, Thank you very much for bringing this to our attention. Please know that this will be addressed immediately with all team members. Thanks, Midge
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 10, 2015
Good service, close to Hotels and Fast Foods. CLEAN Room, quiet area. Very close to 210.
Comment from Hotel Management
May 21, 2015 by Midge, Hotel Management
Good service, and close to the beach! Yes I would say that sounds like 5 star worthy to me. Thanks for staying with us at the Super 8 Lake Charles.
4 out of 5
Recommended
for Everyone
by A verified traveler from Austin, TX

Great value! Also the only continental breakfast

Posted Apr 10, 2015
Took a road trip with a friend. After a long day of travel and several days of camping this was a very welcomed sight! Great value and decent breakfast. Clean and nice staff. No complaints here.
Comment from Hotel Management
May 21, 2015 by Midge, Hotel Management
Road trips with friends are some of the best reasons to travel, we are so happy you chose to stay at our Super 8 Lake Charles on your trip. Thanks for telling everyone about our breakfast, clean hotel, and nice staff. We look forward to your next road trip to Lake Charles.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 12, 2015
The room was fine, the complimentary breakfast was fair, eggs were cold, sausage was barely warm.
Comment from Hotel Management
May 21, 2015 by Midge, Hotel Management
We are sorry to hear that you did not enjoy your breakfast with us. We hope you give us another shot to impress you.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

NIce Hotel

Posted Mar 10, 2015
Pros: Confort was good... little pillows need to go.. too small to many...
Cons: King size pillows.
Confortable, Night Manager was nice, $15 cab ride to casino. Found a new place to stay. Rate was not bad.
Comment from Hotel Management
May 21, 2015 by Midge, Hotel Management
Wonderful, Thanks for the five star review!
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston , TX

Great Service . Very clean

Posted Mar 1, 2015
Everything was done in a timely manner. Staff was very friendly! The hotel itself was hella clean! I definitely recommend staying here! I was very impressed and happy with the service recieved here.
Comment from Hotel Management
May 21, 2015 by Midge, Hotel Management
We are so glad we were able to impress you with our clean hotel, and friendly staff.