Posted Jun 18, 2015
First impressions mean a lot. Our first impression meant much. The desk clerk when we arrived had an attitude problem and a surly disposition. We arrived at 2:30 p.m., and were told we could not check in until after 3 p.m. After riding around town and buying gas, we returned at 3:10, and I asked the same clerk if it was after 3. She did not answer. When we went to the room, it had not been cleaned and we waited some more. Once inside, we found that the TV remote did not work. She could not change the battery, but a helpful bystander did. There also was no clock in the room. Breakfast was the usual motel fare. It was raining and we did not visit the pool. Fortunately, a new crew was on duty in the morning when we checked out. The clerk and breakfast room attendance were cheery and helpful. We also paid much more by using Expedia that if we had booked it ourselves.
Comment from Hotel Management
Sep 8, 2015 by Midge P., Hotel Management
So very sorry to hear this, Thank you very much for bringing this to our attention. Please know that this will be addressed immediately with all team members. Thanks, Midge