Ratings based on 238 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
92% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Nice hotel, close to casinos, food, and shopping

Posted Jan 25, 2016
My one problem with this hotel was that there was no elevator & we were on floor 2.
2 out of 5
by A verified traveler from New Orleans, LA

Bad Choice

Posted Nov 24, 2015
Pros: The television worked.
Cons: Everything from the staff to the condition of the rooms.
Location: Shopping and restaurants are nearby.
We booked this hotel based on the 3.9 overall rating it had received and we were hoping to save some money. Wrong choice! Room smelled terrible, plaster over holes in walls and doors. We were moved to another room, the heater didn't work. Maintenance man took a long time to show up, had a dip in his mouth so large that we couldn't understand what he was saying. Finally the manager came and fixed it. The words on the controls were missing so we couldn't tell where to turn it to activate heater. Uncomfortable beds, fixtures old and worn, shower curtain bleached yellow and frayed, grout missing on bathroom tile. The manager that came to fix the heater said the owner of the property lives in California and pays little attention to the property and that's why it's in the shape it's in.No elevator and the carpeted stairs were filthy. Front desk attendant was on her cell phone with her feet propped up when we went stopped to ask a question. She stood up from the chair but still had here phone to her ear while she assisted us. The last straw was the homeless man that was sitting on his walker chair in the side entrance way, drinking a forty ounce of malt liquor and smoking. We are from this area and went home to visit family so we weren't expecting the best for this particular location but we sure didn't expect it to be this bad. First time to stay at one of this brand of hotel and it will be the last.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 8, 2015
Cons: The listing says truck and RV parking. It does NOT and luckily I was able to get in and park my RV. Definitely need to remove that feature
Great hotel right off the by pass with easy access to the interstate.
4 out of 5
Recommended
for Families
by stacy

This traveler left a rating score only Posted Sep 25, 2015 on Hotels
3 out of 5
Recommended
for Couples
by A verified traveler

Poor service

Posted Sep 9, 2015 on Hotels
The staff was having conversation amongst themselves instead of interacting with me. I said I had reservation upon walking in only to be passed over to another employee. The one I addressed did not reply to me but nodded her head in the direction of the other employee. Just extremely rude staff who were more worried about watching tv in the lobby and hanging out than customer service.
Comment from Hotel Management
Nov 21, 2015 by Midge, Hotel Management
Sorry to hear! Please know that we have shared this information with our team so that this does not occur again in the future.
3 out of 5
Recommended
for Business Travelers
by carol from Pollok texas

Room smell

Posted Sep 7, 2015 on Hotels
Had a good stay.the room I was put in was an x smoking room so I ask for different room for next week and they said they would accomadate me.
Comment from Hotel Management
Nov 14, 2015 by Midge, Hotel Management
Thanks for staying with us and Thank you for giving us an opportunity to correct this at the hotel. Thanks, Midge
3 out of 5
Recommended
for Everyone
by A verified traveler from Tuttlingen

Ganz ok für eine Nacht

Posted Aug 28, 2015
Pros: Zimmer sind sauber
Location: Nicht viel. Lake Charles hat wirklich nicht viel zu bieten, außer einem Casino.
Die Zimmer und das Hotel als solches ist ganz ok. Es übernachteten viele Handwerker dort und für eine Nacht auf der Durchreise war es annehmbar. Für einen Wohlfühlaufenthalt aber nicht geeignet.
Comment from Hotel Management
Sep 8, 2015 by Midge P., Hotel Management
Thank you!
2 out of 5
Recommended
for Couples
by Ricardo S.

Posted Aug 25, 2015 on Hotels
the staff is very friendly and helpful. the room was stuffy, the bed was uncomfortable, and the pillows were terrible. we where there for three nights and wish the beds had been more comfy.
Comment from Hotel Management
Nov 14, 2015 by Midge, Hotel Management
We are sorry to hear that you did not enjoy your stay in our beds. Please accept our apologies. Midge
4 out of 5
Recommended
for Families
by Daniel from Temple, Tx

Pleased

Posted Jul 28, 2015 on Hotels
Great room, location and service
Comment from Hotel Management
Oct 24, 2015 by Midge, Hotel Management
Great to hear! Thanks.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice

Posted Jul 20, 2015
Very comfortable very nice and unic and very roomy
Comment from Hotel Management
Aug 21, 2015 by Midge, Hotel Management
Thank you!