Lobby

Reviews of Wingate by Wyndham Sulphur Near Lake Charles

2.5 out of 5
Wingate by Wyndham Sulphur Near Lake Charles
300 Arena Rd I 10 Exit 20, Sulphur, LA

Reviews

8.8

Excellent

Rating 10 - Excellent. 20 out of 29 reviews" "
Rating 8 - Good. 2 out of 29 reviews" "
Rating 6 - Okay. 5 out of 29 reviews" "
Rating 4 - Poor. 1 out of 29 reviews" "
Rating 2 - Terrible. 1 out of 29 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Nora

Business traveler, Traveled with partner
The clerk was great the property looks unattended on the outside
Stayed 1 night in Mar 2024

10/10 Excellent

Kenneth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff.Safe and quiet sleep.
Stayed 1 night in Mar 2024

10/10 Excellent

Margaret

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, good value
Stayed 1 night in Mar 2024

10/10 Excellent

Darren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean room & quiet
Stayed 1 night in Mar 2024
Response from Guest Relation Rep on Mar 19, 2024
Thank you for sharing your positive feedback regarding the cleanliness and tranquility of your room during your stay. We're delighted to hear that you found the accommodations to your liking and that you were able to enjoy a peaceful environment. Providing a clean and comfortable space for our guests is a top priority for us, and we're glad to know that we met your expectations in this regard.Your satisfaction is important to us, and we hope that your overall experience was enjoyable. Should you decide to stay with us again in the future, please don't hesitate to let us know if there's anything we can do to make your stay even more pleasant. Thank you for choosing us, and we look forward to welcoming you back again soon!

10/10 Excellent

Brandy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean property. Close enough to the casinos. No complaints.
Stayed 1 night in Mar 2024
Response from Guest Relation Rep on Mar 14, 2024
Dear Brandy,Thank you for taking the time to share your positive feedback with us! We're delighted to hear that you enjoyed your stay at our property and found it to be nice, clean, and conveniently located near the casinos.Our team works hard to ensure that all our guests have a comfortable and enjoyable experience, and it's always rewarding to receive such kind words of appreciation.Should you ever find yourself in the area again, we would love to welcome you back for another pleasant stay. Please don't hesitate to reach out if there's anything we can assist you with in the future.Thank you once again for choosing to stay with us. We look forward to the opportunity to host you again soon!Best regards,

6/10 Okay

Christian L

Traveled with partner
Location was convenient, right off the highway, much better hotels in the area, not sure why the other ones did not come up in the search. Overall it was ok, staff could be a little friendlier, they were not rude but did not give a welcome feeling either. They offer breakfast in the mornings but it is not laid out, everyone is touching the bread, they don’t offer tongs or anything to get it, eggs were too runny/watery, overall food was not appealing.
Stayed 1 night in Mar 2024
Response from Guest Relation Rep on Mar 11, 2024
Thank you for sharing your feedback with us. We appreciate your comments regarding the convenient location of our hotel. However, we're sorry to hear that your overall experience did not meet your expectations.We apologize if you felt that our staff could have been friendlier. Providing exceptional service and creating a welcoming atmosphere for our guests is a top priority, and we regret if we fell short in this aspect. We will address your concerns with our team to ensure that all guests receive a warm and friendly welcome during their stay.Regarding breakfast, we apologize for the issues you experienced with the food presentation and quality. We take guest feedback seriously and will review our breakfast offerings to ensure that we are meeting the expectations of our guests and providing a more appealing selection.Your feedback is valuable to us as we strive to improve our services and guest experiences. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. If you choose to stay with us again, please don't hesitate to reach out to our management team with any concerns you may have during your stay. Thank you for choosing to stay with us, and we apologize for any inconvenience you experienced.

6/10 Okay

Devin

Liked: Staff & service, amenities, property conditions & facilities
Wear gloves instead of touching the food with bare hands
Stayed 2 nights in Mar 2024
Response from Guest Relation Rep on Mar 11, 2024
Thank you for your feedback regarding our food handling practices. We take all guest comments seriously and are committed to providing a safe and enjoyable dining experience. We understand your concern and want to assure you that we adhere to strict hygiene standards in our kitchen.While gloves are not always used in food preparation due to the potential risks they pose, such as cross-contamination, our team members are trained in proper handwashing techniques and follow stringent food safety protocols. Rest assured, we continuously evaluate our procedures to ensure the highest standards of cleanliness and food safety.Your feedback is invaluable to us, and we will take it into consideration as we strive to enhance our service. We hope to have the opportunity to welcome you back in the future and exceed your expectations. Thank you for choosing us for your stay.

10/10 Excellent

Mike

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 1 night in Mar 2024
Response from Guest Relation Rep on Mar 11, 2024
Thank you for taking the time to tell us about your experience at Wingate by Wyndham Sulphur Near Lake Charles. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay up to your expectations. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wingate by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

2/10 Terrible

Stephanie

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It was not the hotel i thought it was. When we got to our room we didnt have any towels. There wasnt even a coffe pot, nor coffee to make. Our room faced what look like a 18 wheeler dump site. Very noisy.
Stayed 1 night in Mar 2024
Response from Guest Relation Rep on Mar 11, 2024
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you encountered during your stay. Providing a comfortable and enjoyable stay for our guests is our top priority, and we regret that we fell short of your expectations.We are disappointed to hear about the issues you faced with the amenities in your room and the noise disturbance from the nearby area. This is certainly not the standard of service we strive to deliver. Please know that your feedback has been shared with our management team, and we will take immediate steps to address these issues to prevent recurrence in the future.We value your feedback as it helps us to improve and enhance the guest experience. We hope to have the opportunity to regain your trust and welcome you back for a more pleasant stay. Please feel free to reach out to our front desk team during your stay, and they will be more than happy to assist you with any concerns you may have.Once again, we apologize for the inconvenience and thank you for bringing these matters to our attention.

10/10 Excellent

Carmen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints was great and great service
Stayed 1 night in Feb 2024
Response from Guest Relation Rep on Feb 29, 2024
Thank you for taking the time to tell us about your experience at Wingate by Wyndham Sulphur Near Lake Charles. It is always a pleasure to receive positive feedback.I am particularly pleased that you rated us 5 out of 5. I will share your rating with our team, who I am certain will be encouraged by it. Here at Wingate by Wyndham, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Dora

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had dove hygiene products
Stayed 3 nights in Feb 2024
Response from Guest Relation Rep on Feb 29, 2024
Thank you for taking the time to tell us about your experience at Wingate by Wyndham Sulphur Near Lake Charles. It is always a pleasure to receive positive feedback.I am particularly pleased that you rated us 5 out of 5 and you liked out dove brand hygiene products. I will share your rating with our team, who I am certain will be encouraged by it. Here at Wingate by Wyndham, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Autumn, Sulphur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relation Rep on Feb 21, 2024
Thank you for taking the time to tell us about your experience at Wingate by Wyndham Sulphur Near Lake Charles. It is always a pleasure to receive positive feedback.I am particularly pleased that you rated us 5 out of 5. I will share your rating with our team, who I am certain will be encouraged by it. Here at Wingate by Wyndham, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Evelyn

Stayed 1 night in Feb 2024

10/10 Excellent

Pyarali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property nice rooms
Stayed 1 night in Feb 2024
Response from Guest Relations on Feb 19, 2024
Thank you for taking the time to tell us about your experience at Wingate by Wyndham Sulphur Near Lake Charles. It is always a pleasure to receive positive feedback.I am particularly pleased that you rated us 5 out of 5. I will share your rating with our team, who I am certain will be encouraged by it. Here at Wingate by Wyndham, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No coffee maker in room, they had coffee available in lobby. Temp unit was acting weird
Stayed 1 night in Feb 2024
Response from Guest Relations on Feb 19, 2024
Thank you for taking the time to tell us about your experience at Wingate by Wyndham Sulphur Near Lake Charles. It is always a pleasure to receive positive feedback.I am particularly pleased that you rated us 5 out of 5. I will share your rating with our team, who I am certain will be encouraged by it. You are right we do not have coffee maker in rooms, but we do offer 24 hours coffee in lobby as you mentioned, we will check on ac unit in rooms that you staid in. Here at Wingate by Wyndham, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Breakfast area!
Stayed 1 night in Jan 2024
Response from Guest Relation Rep on Jan 31, 2024
Thank you for taking the time to tell us about your experience at Wingate by Wyndham Sulphur Near Lake Charles. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our breakfast area nice. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wingate by Wyndham, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Leopoldo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated and great value for a very large room. Very comfortable and very helpful staff.
Stayed 1 night in Jan 2024
Response from Guest Relation Rep on Jan 26, 2024
Thank you for taking the time to tell us about your experience at Wingate by Wyndham Sulphur Near Lake Charles. It is always a pleasure to receive positive feedback.I am particularly pleased that you found rooms to be up to your standards and our staff to be very helpful. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wingate by Wyndham, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Erin

Stayed 1 night in Jan 2024
Response from Guest Relations on Jan 16, 2024
Dear Erin, thank you for taking the time to rate us about your experience at Wingate by Wyndham Sulphur Near Lake Charles. We are saddened to see that we didn't meet your expectations on getting all 5 points. Please let us know where we could improve to meet your expectation. Thank you again for sharing your experience, and we would like another opportunity to serve you in the future.

10/10 Excellent

Latonia

Traveled with family and small children, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Relations on Jan 12, 2024
Dear Latonia,Thank you for taking the time to tell us about your experience at Wingate by Wyndham Sulphur Near Lake Charles. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 Poor

Eric

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Yo hablé desde el primer día para hacer un check out a la 1:00 pm, todo estaba bien hasta que la persona de front desk sacó del cuarto a mi esposa por que no le habían notificado en ese último día, Ms Kayla fue poco profesional, falta de respeto y educación de la manera que actuó y hasta racista de cierta manera, el resto del personal fue de calidad y me dijeron que habían notificado para el “ late check out”, Personas como ella deberían estar en otro lugar trabajando como en mantenimiento de casas o dollar tree! Gracias!
Stayed 2 nights in Mar 2024