Never Stay Here!!!
Posted Oct 26, 2015 on Hotels
We requested a roll away bed in the room. when we arrived, the check in employee stopped smoking to tell us that she had moved us from a first floor room to a second floor room and that there were no elevators (we had heavy baggage and a toddler). When we got to the room, the keys she provided did not work. She obviously did not scan them before giving them to us. I raced back to the front of the hotel and she slowly stopped eating to take the cards from me, and stated "I hate this machine". No apology- nothing but griping about her job. When I arrived at the room again, there was no roll away bed and there were 4 of us in the room with one bed. I called down to the front desk and she said, "sorry but there is no bed. if you arrived earlier someone may have been able to help you", and proceeded to hang up on me. My husband slept on the floor... Started our trip to Disney World off with muscle spasms and painful joints. NEVER STAY HERE. Lousy staff. Supposed to be non-smoking but we choked on the smell in our room and from the room next door, which was apparently inhabited by a chain smoker.
There were plenty of empty rooms. If a roll away bed was not in the offering because of the late hour, they should have offered another room at no charge.
Worst hotel experience as a family ever.