Ratings based on 606 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to lake

Posted Jan 7, 2016
Pros: It's staff were friendly and helpful,it was clean and well positioned
Cons: Handrails were there are steps or stairs,and ramps where possible
This grand hotel had good service ,pleasant ,polite staff .We had a newly renovated bathroom,and the room was clean. THe one negative about this hotel was stairs everywhere many of which had no handrail,stairs on the outside to get in,stairs to the lift ,steps on the second level in the passage way to get to our room,also stairs to the breakfast room. If you have difficulty with stairs l would not recommend this hotel. Otherwise it had all features one. Would expect.
4 out of 5
Recommended
for Everyone
by A verified traveler from Paris

Bel hôtel

Posted Jan 6, 2016
+ belle grande chambre vue sur le lac avec petit balcon, à 2 pas du lac et centre ville - wifi pour 2 appareils max et pas de wifi gratuit dans le lobby
5 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Very nice hotel, convenient to everything!

Posted Nov 28, 2015
Loved the location and the view from the hotel. Everything was within walking distance - boat terminal, funicular to Brunate, train station, city center, etc.. The staff all spoke English well and were extremely helpful. Como is a quiet town at night - the hotel was close to what activity there is in the old town, city center.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Great location. High quality stay.

Posted Nov 17, 2015
Pros: Amazing breakfast buffet.
Location: Walk to everything. Great lakeside location.
Great room with balcony on the lake side. A treat. Loved it!
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Nov 11, 2015
Pros: The room was clean, the hotel staff was friendly and helpful .
Cons: The parking, the elevators (which are pretty old)
Location: It is a good location, by the lake.
It was a good experience . Sorry Expedia, I am in a hurry. You can not press me to write down 1414 characters about my experience in Como. If I gave 4* , you should understand that I was satisfied with my stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from chester UK

Genuine 4 star hotel

Posted Nov 3, 2015
From the minute we arrived to when we checked out was a great experience. Nothing was to much trouble, staff were excellent, breakfast delicious. We will definitely be coming back.
5 out of 5
Recommended
for Couples
by Christophe from STRASBOURG

WE automnale à Côme

Posted Oct 28, 2015 on Hotels
Hôtel proche du lac, et du centre ville ; de nombreux restaurants, boutiques, bars et glaciers à proximité. La ville se visite facilement à pieds. Les chambres sont propres (refaites depuis peu), agréables, et calmes. Le petit déjeuner buffet est varié et complet. Le personnel est multilingue, et à l'écoute. Parking limité en places, en supplément. Hôtel à conseiller
4 out of 5
Recommended
for Getaway With Friends
by Hung Fai from Hong Kong

Good choice at this rate.

Posted Oct 26, 2015 on Hotels
The building is old but well maintained. Good location for sightseeing. Staff are friendly and helpful. Breakfast is unexpectedly good.
3 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Muito custo pra pouco desfruto

Posted Oct 22, 2015 on Hotels
Na reserva constava um quarto com 19 m2 e que na verdade tinha 15 m2, reclamei na recepçao e me mostraram uma lista dos quartos e me disseram que quarto com vista pro lago sao todos do mesmo tamanho e que nao tinha nenhum com 19 m2. Pergunto - entao o que esta descrito na reserva era mentira?
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely Room Overlooking Lake Como

Posted Oct 21, 2015
We enjoyed out stay at the Palace Hotel. The room was quiet, attractive, and well maintained. The staff went out of its way to help us enjoy our stay. The breakfast delicious. Highly recommended.