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Reviews of Holiday Inn Express Singen, an IHG Hotel

Holiday Inn Express Singen, an IHG Hotel
Am Schlossgarten 5, Singen, BW

Reviews

8.4

Very Good

Rating 10 - Excellent. 219 out of 558 reviews" "
Rating 8 - Good. 237 out of 558 reviews" "
Rating 6 - Okay. 77 out of 558 reviews" "
Rating 4 - Poor. 17 out of 558 reviews" "
Rating 2 - Terrible. 8 out of 558 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Dorland

Traveled with family
Liked: Staff & service, room comfort
Entertainment
There was no wifi and the TV volume could not turn up or down.
Stayed 1 night in Jan 2024

6/10 Okay

Fabian

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old and small
Hotel is getting older and need recovered refreshing if you similar to others holiday IN this is not worth this money, extra charge for open spaces parking small and everybody can ace's to your car is no worth to pay
Stayed 1 night in Dec 2023

10/10 Excellent

GARY, Everett

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access. Good for a one night stay.
Stayed 1 night in Sep 2023

6/10 Okay

Zoltán

Stayed 1 night in Jul 2023

6/10 Okay

Maggie

Traveled with partner, Traveled with family
Liked: Cleanliness
There was no a/c as advertised. It didn’t blow cold air (I know this is common in Europe). Therefore we left the window open. However around 1am, our neighbor was smoking out her window which flowed into our room.
Stayed 1 night in May 2023
Response from Ihr Holiday Inn Express Team on Jun 6, 2023
Thank you for your stay and the subsequent review.Our house is operated sustainably via an air conditioning system from the adjacent Aach.Unfortunately, we had a technical problem with our ecological air conditioning system during this period, which we have since been able to resolve successfully.

10/10 Excellent

Rawya

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Dzhwar

Stayed 2 nights in Jul 2022

10/10 Excellent

Oshri

Stayed 2 nights in Jul 2022

6/10 Okay

Zoran

Stayed 6 nights in Jun 2022

8/10 Good

Jia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Good location, nice decor. There isn’t a clear sign of getting to the hotel parking by car so we had to drive around the building. Bathroom sink was blocked. We called reception in the evening and been told they would send someone in 10 mins. Nobody turned up until we checked out the next day.
Stayed 1 night in Jun 2022

10/10 Excellent

Helen

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Holiday Inn Express Team on Oct 31, 2021
Lieber Gast, vielen Dank für die positive Bewertung! Wir freuen uns, dass wir Sie von unserem Haus überzeugen konnten! Auf ein baldiges Wiedersehen und alles Gute wünscht Ihnen Ihr Holiday Inn Express Team in Singen

10/10 Excellent

Markus

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Ihr Holiday Inn Express Team on Oct 12, 2021
Herzlichen Dank für Ihre tolle Bewertung! Wir freuen uns auf Ihren nächsten Besuch!

2/10 Terrible

Rebekah

Disliked: Cleanliness, property conditions & facilities, room comfort
No A/C - Avoid in Summer
This hotel is a scam for the summer months. They say they have air conditioning but they only run it when they see fit. We visited in May when outside temperatures were around 30 C and the inside temperature was 28 C (!). It was unbearable. When we first realized the A/C wasn't working (after waking up in a sweat), we called down to the front desk to see about getting a different room, only to be told the A/C wasn't "on this time of year". So we asked if we could open our SINGLE locked window and told "no". We were miserable and couldn't sleep at all the whole night. It was awful. To make everything worse though, Hotels.com, of which I've been a member for almost 12 years, did absolutely nothing to resolve this. Not a thing. After waiting on hold for 45 minutes and speaking with two separate people, I was just told over and over how this wasn't Hotels.com's "responsibility". But, the fact of the matter is Hotels.com is clearly not vetting their hotels whatsoever, because we specifically filtered for hotels with A/C, which caused this one to come up - but, if Hotels.com bothered to actually vet with the hotels that their A/Cs are USABLE, they would have realized that this hotel has no right to list A/C as an ameninty. The only saving grace of this situation was the kind frontdesk team, whom I do not fault for the failings of the hotel at which they work. The hotel itself and Hotels.com however, behaved atrociously and absolutely let me down.
Stayed 2 nights in Jun 2021

10/10 Excellent

Romeo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Ihr Holiday Inn Express Team on Jul 19, 2021
Herzlichen Dank für Ihre tolle Bewertung. Wir freuen uns Sie bald wieder begrüßen zu dürfen!

10/10 Excellent

Pim, Berlin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Especially breakfast wel organized.
Stayed 2 nights in Jul 2020
Response from Amaryllis Goulandris on Aug 28, 2020
Thank you very much!

10/10 Excellent

Amarildo J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Holiday Inn Express Singen Team on Jul 22, 2020
Herzlichen Dank für Ihre tolle Bewertung!

6/10 Okay

Bogdan

Business traveler
Disliked: Room comfort
Not so good this time
I stayed in 2015 at this hotel and everything was fine, but this time...... The staff from the hotel was very friendly, but the problem was with the room. I experience a noise thet can't be stopped from the AC all the night, and this was a nightmare for me. Secondly is about the breakfast. In this pandemic period the breakfast is a challenge for all. The boiled egg's was not good at all.
Stayed 1 night in Jun 2020
Response from Holiday Inn Express Singen Team on Jul 8, 2020
many thank´s for your feedback

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern. Extremely helpful and accommodating staff. Would highly recommended and return.
Stayed 1 night in Jan 2020
Response from Bianca Orszag on Jan 12, 2020
many thank´s for your nice Feedback!

8/10 Good

Hy, Singapore

Liked: Cleanliness, staff & service
The location is ok, walkable to the main city area. On-site parking rate (per night) was fair and allowed for multiple entries/exits. Breakfast was only ok. Room comfort pretty ok. However, the design and layout of the toilet was terrible. It was tiny with an awkward door swinging position. The basin/mirror position was also awkward. The worst of all was the transparent acrylic piece sticking out of the wall that you can place your toothbrush, cups, etc, and the corners on the acrylic are not buffed/smoothened. I got a huge deep cut on my arm by the very sharp edge. Please be careful.
Stayed 2 nights in Nov 2019
Response from Tanja on Dec 20, 2019
Dear Hy, thank you for your stay with us and your response. We are sorry that you injured yourself on the acrylic shelf. We have had these shelves for many years and so far there have been no accidents. I will still ask our technician to check all the shelves again and round off the edges if necessary. We looking forward to welcome you again. Your Holiday Inn Express Singen

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arrived rather late, but had excellent service from reception. No issues with room or breakfast. The walk from the train station felt much further than quoted.
Stayed 1 night in Oct 2019
Response from Bianca Orszag, Guest Service Manager on Nov 24, 2019
Thank you for your great feedback! We look forward to welcoming you back in our house

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel and Town
The best stay we have had on our trip - perfect location - staff amazing - new hotel well appointed - next to pretty park and stream - lovely shopping area over the road. Everything about our stay was top notch. 1.3 km walk from train nice and flat.
Stayed 1 night in Oct 2019
Response from Bianca Orszag, Holiday Inn Express Team on Oct 29, 2019
Dear Diane, thank you very much for your nice feedback! We hope too see you soon again.

10/10 Excellent

Alejandro

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good modern business hotel with very decent breakfast using real tableware (my gripe at express hotels in the US). Friendly staff and convenient parking.
Stayed 4 nights in Sep 2019
Response from Bianca Orszag, Guest Service Manager on Oct 5, 2019
Thank you for your stay in our house and your subsequent evaluation. We gladly use this to further improve our service. Your Holiday Inn Express Team

6/10 Okay

Robin, Huntsville

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a ridiculously priced property.... far better to stay elsewhere! I was caught short and had to pay the price! The staff was excellent and hotel was clean... just way over priced!
Stayed 1 night in Sep 2019
Response from Holiday Inn Express Team on Oct 5, 2019
Thank you for your stay and your subsequent evaluation. Too bad that we could not convince you of our house. Nevertheless, we would be glad to have another visit from you.

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is good with good restaurants within walking distance. The service team was friendly. Plus parking was available though it was pay parking.
Stayed 1 night in Jul 2019
Response from Bianca Orszag, Reservations Manager on Jul 24, 2019
many thank´s for your nice feedback. We hope to see you soon again in our hotel.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great concierge, very helpful in all matters. Room was clean and breakfast way very appealing. Continental spread.
Stayed 2 nights in Jul 2019
Response from Bianca Orszag, Reservations Manager on Jul 24, 2019
Thank you for your stay in our house and the great feedback. We look forward to welcoming you back soon in our house

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
property was fine, the third bed in the room was not a bed. it was a pull out sofa bed in very poor shape, the hotel said they could do nothing about it. The Expedia listed the rate at$154.00 CAD a night. however I was charged almost $2000.00 for the sofa bed/3rd person. the agent on the told me it would be a bed. This is the 2nd time I've had a problem with Expedia that cost me $200.00. I will not use Expedia or Holiday Inn in the future. I would love hear back from Expedia.
Stayed 3 nights in Jun 2019
Response from Bianca Orszag, Reservations Manager on Jun 29, 2019
Sorry to hear about the bad experiences with Expedia. Our Holiday Inn Express houses have only double rooms with a sofa bed. Children up to 18 years are free in parents' room, a third adult person is charged extra. Our staff has done everything to make your stay as comfortable as possible. To reach Expedia directly, please contact their support. Your Holiday Inn Express Team

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was superb. Hotel was clean and convenient. Shopping close by. Bathroom was small, but we made it work. Internet was good. I would recommend this hotel. Laid out about the same as in the USA.
Stayed 2 nights in Jun 2019
Response from Bianca Orszag, Reservations Manager on Jun 29, 2019
many thank´s for your very nice feedback. We hope to see you soon again in our Hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Bianca Orszag, Reservations Manager on May 11, 2019
many thank´s

10/10 Excellent

ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend!
Great hotel, great location! Very nice overnight stay. Than you 👍
Stayed 1 night in Mar 2019
Response from Bianca Orszag, Reservations Manager on Mar 17, 2019
Many Thank´s for your nice feedback! We hope to see you soon again in our hotel. Your Holiday Inn Express Team!

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Excellent hotel!
Stayed 1 night in Feb 2019
Response from Tanja Müller on Feb 14, 2019
Dear Gabriel, thank you for your stay with us and your great feedback. Your Holiday Inn Express Singen Team

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Tanja Müller on Jan 3, 2019
Hallo Adrian, vielen lieben Dank für Ihren Aufenthalt und die tolle Bewertung. Es wäre schön, Sie bald wieder bei uns begrüßen zu dürfen. Ihr Holiday Inn Express Singen Team

6/10 Okay

Peter

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Holiday Inn was a little grim.
Hotel room is OK - in need of an update but I think this is planned. Biggest issue was the amount of mould in the shower seals - it was pretty bad. It just isn't nice !
Stayed 1 night in Oct 2018
Response from Bianca Orszag, Reservations Manager on Oct 21, 2018
Thank you for taking the time to rate us. We gladly used the feedbacks of our guests in order to constantly improve our service. We look forward to seeing you soon in our house.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Just bad
Room was dirty, stains and marks all over the floor. Bathroom also not cleaned. Wi-Fi was so slow emailing was impossible. Paid £5 per day for the premium, but that was still very slow. Parking was expensive and not listed on the expedia page. Free breakfast was covered in flies and made my miss a day of work due to becoming ill. Shower had no water pressure and hardly any hot water.
Stayed 3 nights in Jul 2018
Response from Tanja on Jul 15, 2018
Hello, thank you for your feedback. We´re sorry that you could not enjoy your stay. Since we have already determined that our rooms are in need of renovation, we have already started. One floor is already finished and all other rooms will follow quickly. Our parking fees are mentioned both online and at the entrance of the car park. Not far away are public parking spaces which can also be used. However, these are not free. Due to our central location in the heart of Singen, it is difficult, as is common in most cities, to find free parking spaces or even to offer them as a hotel. We use only high quality, fresh products for our breakfast buffet. In addition, we currently have a very high occupancy and receive almost daily fresh goods from the wholesale. It is impossible that our products were spoiled or even make sick !!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff friendly and helpful
Response from Bianca Orszag, Reservations Manager on May 29, 2018
Thank you for your nice feedback. We look forward to welcoming you back soon in our house

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kenneth
Spacious breakfast lounge. Staff always helpful and friendly.
Response from Bianca Orszag, Reservations Manager on May 29, 2018
Thank you for your nice feedback. We look forward to welcoming you back soon in our house

8/10 Good

Jens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very friendly services, quite well equipped room; very central location
Stayed 1 night in Jan 2018
Response from Bianca Orszag, Reservations Manager on Feb 24, 2018
We are very pleased that you enjoyed our hotel. We are happy to welcome you back soon

10/10 Excellent

Isaac dyson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

8/10 Good

Alkhalaewi

Disliked: Cleanliness
Stayed 2 nights in Sep 2017

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank goodness for air conditioning in room as the weather was very hot the first few days. Lovely area hotel is modern clean and convenient , breakfast was also plentyful with variety . Overall a good week stay. Staff are super friendly too and helpful.
Stayed 4 nights in Aug 2017

6/10 Okay

Robert

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Not as good as a U..Holiday Inn
The room was small and the carpet was dirty, however the staff was outstanding. The air wouldn't lower colder than 25 C. and they had a winter bed cover on the bed. The mattress was not very comfortable. The shower curtain was too short and caused water to go onto the bathroom floor.
Stayed 2 nights in Jul 2017

8/10 Good

MB104, Kyiv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close by the centre of town
Generally, I have had positive experience with Holiday Inn Express when booking twin rooms. Whereas with other Expedia bookings it is not always clear if you will get a twin room or a double. Holiday is spacious and near all the key spots in Singen town. We easily found a restaurant nearby that suited our taste. The breakfast was very good at the hotel and the parking was very convenient.

8/10 Good

Qiaoshu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with great breakfast
we stayed three days here and had a great time. price is not high and service was really good. especially, breakfast was great!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Gordon, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Disliked: Room comfort

8/10 Good

David, Darmstadt.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bang Tidy..
Smart clean hotel, enjoyable stay.

8/10 Good

Laurent, Budapest

Liked: Staff & service, property conditions & facilities
As expected but without usable internet
"Free" internet with a 1990' modem speed of 250k, making it unusable for all practical purposes except to slowly get text-based emails. A working internet connection is available for a fee so it is misleading to advertise free internet for something that is not effectively usable. Otherwise the hotel is as one would expect although with a minimalist breakfast but a pleasant and professional staff.

4/10 Poor

Kajal, London

Liked: Property conditions & facilities
Disliked: Staff & service
Parking issues
Hotel let itself down on poor management of their car park. Only selected this hotel as it had an onsite car park however on our second day there a bus load of tourists had come in and the hotel had allowed the bus to park in the cr park as opposed to the bus parking bay which is available within the hotels grounds. We returned at 10pm tired from a full day out touring with a small child and spent almost 1 hour looking for a parking space which we only managed to find upon demanding the hotel be more courteous in assisting us and then having to park in their staff parking bays

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Rooms are a bit small, but very clean. Bed could be more comfortable. Breakfast is nice. Parking a bit expensive. Wifi connection is cumbersome. Price was reasonable.

8/10 Good

Tom, Cleveland, TN

Liked: Staff & service, room comfort
Nice hotel near Swiss boarder
Great location in the city center. Nearby restaurants and lovely park to walk and enjoy.