Front of property - evening/night

Reviews of Steigenberger Inselhotel

Steigenberger Inselhotel
Auf der Insel 1, Konstanz, BW

Reviews

9.2

Wonderful

Rating 10 - Excellent. 387 out of 596 reviews" "
Rating 8 - Good. 160 out of 596 reviews" "
Rating 6 - Okay. 31 out of 596 reviews" "
Rating 4 - Poor. 14 out of 596 reviews" "
Rating 2 - Terrible. 4 out of 596 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew, Cham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lakeside hotel with loads of character and history. Very convenient for Constance old town. Has a small but very nice spa area.
Stayed 2 nights in Feb 2024

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

William

Stayed 2 nights in Nov 2023

10/10 Excellent

Sabine

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and service
A rare luxury hotel that has actually survived the Covid pandemic with all its comforts and guest services intact. Really enjoyed the range available at Breakfast, room service food was genuine restaurant quality. Incredible value for money when you consider where it borders and the staff were all friendly and professional. One of my favourite hotels and I stay in 50 plus each year.
Stayed 2 nights in Oct 2023
Response from Christiane Welt on Nov 8, 2023
Dear Guest,It is indeed a pleasure to read such a glowing review. Your words truly encapsulate what we strive for - delivering excellent service and a memorable experience to our esteemed guests. It delights us immensely that you enjoyed our breakfast and room service offerings and found them to be of top quality.Our staff will be thrilled to hear your kind words about their friendliness and professionalism. As you mentioned, our location and the value we provide is something we take pride in. Receiving feedback from a seasoned traveller such as yourself is a great honour. Your endorsement of our hotel as one of your favourites is highly appreciated. We are looking forward to welcoming you back on your next visit.Kind regards,Christiane WeltGeneral Manager

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
This was our second time and we love the hotel and location.
Stayed 4 nights in Jul 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy and Romantic Hotel
My wife said it was one of the most romantic hotels we have ever had and we have traveled all over the world.
Stayed 1 night in Sep 2023

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
There was no concierge and the desk clerks could not help with typical touristy questions. Maren was the only one who tried to help. Easy walk to train station.
Stayed 5 nights in Aug 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Thomas S. on Aug 14, 2023
Sehr geehrter Michael,Es freut uns sehr, dass Sie Ihren Aufenthalt im Hotel Steigenberger Inselhotel genossen haben. Ihre Zufriedenheit ist uns sehr wichtig und es ist ermutigend zu hören, dass wir Ihre Erwartungen erfüllen konnten. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Beste Grüße,Thomas A. SwiecaGeneral Manager

10/10 Excellent

Karl

Traveled with family
Liked: Amenities
The views of the lake from the restaurant terrace are beautiful. The staff is helpful and cheerful. The proximity to walking streets and shopping is perfect. Bravo.
Stayed 1 night in Jul 2023
Response from Thomas S. on Aug 2, 2023
Dear Karl,We are glad to hear that you enjoyed the view of the lake from our restaurant terrace and appreciated our service and the location of our hotel. It is always our goal to create a pleasant atmosphere and offer our guests an unforgettable stay.We thank you for your positive feedback and look forward to welcoming you back to the Steigenberger Inselhotel soon.Yours sincerely,Thomas A. SwiecaGeneral Manager

6/10 Okay

Mehieddine, Dearborn

Traveled with partner
Liked: Staff & service
Bathroom is too small. Floor 4 requires 2 sets of stairs from floor 3...no elevator. Floor 4 felt inferior to other floors. Room initially had bad smell of poop and it was remedied with open window and deodorant and offer to switch rooms...but it was too much trouble at that point. Drinks and water in minibar were included which was nice.
Stayed 1 night in Jul 2023
Response from Thomas S. on Jul 10, 2023
Dear Medieddine,Thank you for taking the time to share your experience with us. We are sorry to hear that the size of the bathroom did not meet your expectations. We strive to ensure that all of our guests have a pleasant stay, and we regret if this was not the case in your instance.We are glad that you enjoyed our offer of complimentary drinks and water in the minibar, and we apologize for the inconvenience caused by the smell in the room. We greatly appreciate your feedback as it helps us to continuously improve our service. We hope this will not deter you from staying with us again in the future.With kind regardsThomas A. SwiecaGeneral Manager

10/10 Excellent

Sabine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2023
Response from Thomas S. on Jun 20, 2023
Sehr geehrte Sabine,vielen Dank für Ihren Aufenthalt bei uns auf der Insel und für Ihr fantastisches Feedback.Wir freuen uns außerordentlich, dass Sie einen rundum perfekten Aufenthalt und wissen Ihr Lob sehr zu schätzen.Wir hoffen Sie bald wieder bei uns begrüßen zu dürfen und wünschen Ihnen bis dahin alles Gute.Sonnige Grüße vom Bodensee,Thomas A. SwiecaGeneral Manager

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge rooms and great bed
Stayed 1 night in Apr 2023
Response from T.Swieca on Apr 21, 2023
Dear Taylor,Thank you so much for your kind words! We are so pleased that you enjoyed the size of our rooms and the comfort of our beds. At Hotel Steigenberger Inselhotel, we strive to create a comfortable and inviting experience for all of our guests. We are delighted to hear that we were able to make your stay enjoyable. Thank you again for taking the time to share your experience with us!Best regardsThomas A. SwiecaGeneral Manager

10/10 Excellent

Nelly

Liked: Cleanliness, staff & service, property conditions & facilities
Love the location and atmosphere
Stayed 1 night in Feb 2023
Response from Thomas S. on Feb 23, 2023
Dear Nelly,Thank you so much for taking the time to leave us a review. We are delighted to hear that you enjoyed the location and atmosphere of our hotel. We strive to create a comfortable and enjoyable environment for our guests and it is wonderful to hear that we have done so in your case. Thank you again for your feedback - it is highly appreciated.Best RegardsThomas A. SwiecaGeneral Manager

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property in a good location. Very neat and clean, except we sound lipstick on one of the glasses in our room. Good breakfast included.
Stayed 4 nights in Jul 2022
Response from T.Swieca on Sep 24, 2022
Dear Richard,Your amazing review is much appreciated by all of us here. Thank you for posting it on Orbitz! If you’ll be spending more than one day in Constance again, you know where to find us. My staff and I would be thrilled to have you as our guest again.Have a great summer and all the best from Steigenberger InselhotelTeam!Thomas A. Swieca, General Manager

10/10 Excellent

Ebrahim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😇
Stayed 2 nights in Jun 2022
Response from Thomas S. on Jun 24, 2022
Lieber Ebrahim, vielen Dank für Ihre großartige Bewertung für unser Inselhotel. Schön, dass wir Sie von unserem Team begeistern konnten und Ihnen auch der gesamte Aufenthalt gefallen hat. Wir würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen Mit freundlichen Grüßen vom Bodensee Ihr Thomas A. Swieca General Manager

10/10 Excellent

Johnnie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a great location for experiencing the Boden Sea. Breakfast was excellent but my wife had a split opinions on dinner at their high end Resturant.
Stayed 3 nights in Jun 2022
Response from Thomas S. on Jun 10, 2022
Dear Johnnie, Thank you very much for reviewing your recent stay with us and sharing your experience in this rewarding comment. We appreciate it very much that you have chosen us for your stay and we would be delighted to have you as our guest again. All the best, Thomas A. Swieca, General Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotel I have ever been
Stayed 2 nights in Jan 2022
Response from Thomas S. on May 9, 2022
Dear Guest, Thank you so much for such positive feedback – it means a lot to all of us! We’re really doing our best to have happy and satisfied guests and receiving a comment like yours, shows us we’re on the right track. It is our unique spirit which drives our positive direction and your experience. Hopefully we’ll have the chance to welcome you in our beautiful hotel again. Best wishes, Thomas A. Swieca, General Manager

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hotel
Amazing hotel right on the water in Konstanz. The staff were super helpful, the rooms were very comfortable. I didn’t want to leave! I would highly recommend anyone coming to Konstanz to choose this hotel.
Stayed 4 nights in Dec 2021
Response from T. Swieca on Jan 4, 2022
Dear Sally, It’s such a pleasure for all of us here to read your marvelous review! Thanks so much for finding the time to type it. There’s nothing more rewarding than realizing your guests feel so good with you that they want to come back again and again. We’re already looking forward to your next visit. Your satisfaction is our ultimate goal. Warm regards from the Steigenberger Team and hope to see you again soon, Thomas A. Swieca, General Manager

8/10 Good

Verified traveler

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Location is good, hotel not so good
Hotel is not taken very good care of. Room not the cleanest we have seen and loud all night. Staff was not friendly at all or helpful.
Stayed 2 nights in Nov 2021
Response from T. Swieca on Jan 4, 2022
Dear Guest Your review is much appreciated, thank you for sharing it. Also, thank you for choosing us to be your hotel while in Konstanz. You had the possibility to choose, and you decided to give us a chance. I am very sorry we didn’t quite meet your expectations. I apologize for all the inconvenience you could have encountered. Rest assured we have already looked into issues mentioned, as each comment given to us we take very seriously. If your travels bring you back to this area we would be honored if you would give us another chance to prove our hospitality. Best Regards Thomas A. Swieca General Manager

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Room overheated without ventilation, as far as I could tell. Opening the window triggers the thermostat on the radiator. For some reason, the mini-bar fridge is not stocked.
Stayed 3 nights in Oct 2021

10/10 Excellent

Yuka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from t.Swieca on Oct 7, 2021
Sehr geehrter Yuka, vielen Dank für Ihr fantastisches Feedback zu Ihrem Aufenthalt bei uns im Steigenberger Inselhotel. Es erfüllt uns mit Stolz, dass Sie unser Team und unser Haus mit der vollen Punktzahl bewerten und dass Sie sich wieder für uns entscheiden würden. Wir würden uns freuen, wenn wir Sie schon bald wieder bei uns begrüßen dürfen. Mit besten Grüßen von der Bodenseeinsel Ihr Thomas A. Swieca General Manager

10/10 Excellent

Richard

Traveled with family
Liked: Property conditions & facilities, room comfort
Good but not perfect
This is a wonderful hotel in a unique position on Lake Constance. For the most part it lives up to expectations as the experience reflects the considerable price premium it commands. Service in the lakeside terrace includes breakfast, lunch and dinner when weather permits. The loft style rooms were very comfortable and seemed to be newly renovated. There were only two areas of disappointment for us. 1. The restaurant is not worth the money. The dishes are highly priced and very average. The Massman curry was awful and resembled nothing I have ever seen in a Thai restaurant. I couldn’t even finish it. 2. to access the rooms on the 4th floor you required to climb a flight of stairs. For some reason they chose to put my 77 year old mother in law in a room on that floor which she found very difficult. In all fairness to the hotel, we didn’t mention anything but they should check that you don’t have mobility issues before they allocate you these rooms.
Stayed 4 nights in Aug 2021

10/10 Excellent

Karsten

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heavenly
Amazing hotel, directly at the water. Lots of little gimmicks make the stay heavenly.
Stayed 1 night in Jul 2021
Response from Management on Jul 22, 2021
Dear Karsten, Thank you so much for such positive feedback – it means a lot to all of us! We’re really doing our best to have happy and satisfied guests and receiving a comment like yours, shows us we’re on the right track. It is our unique „Team“ spirit which drives our positive direction and your experience. Hopefully we’ll have the chance to welcome you in our beautiful hotel at the Lake Constance again. Best wishes, Thomas A. Swieca General Manager

10/10 Excellent

Kevin, Dublin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel with great breakfast, its worth paying the extra for the lake view and having breakfast after 9am to eat on the external terrace.
Stayed 3 nights in Aug 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Gisela, Toronto

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Wonderful service. Have been there before. Liked then. liked it now .
Stayed 1 night in Feb 2020

8/10 Good

Tomas, Aventura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very beautiful. Surrounded by Lake Constance. Right accross from the old Town. Very convenient.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxurious rooms and great service. Breakfast was top notch. The hotel is very convenient to the center of town - we were able to take advantage of the Christmas market which was only a 5 minute walk away. Would have liked a head's up about the construction - the route that our GPS wanted us to take had us taking a bridge that was closed.
Stayed 1 night in Dec 2019

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for Christmas Markets
Went for the Christmas Markets and this hotel was right next to it. Also close to Old town Konstanz. Walking around town was easy and close to the hotel. Great location
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was great. My only suggestion is that the restock the mini bar daily. I was there a week and it was never restocked.
Stayed 6 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

10/10 Excellent

Carolin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, clean hotel with a great view
Room was very clean, the property has a great view over the lake. Breakfast was amazing! Would definitely stay here again.
Stayed 1 night in Nov 2019

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy on Lake a Konstanz!
Very impressive facility on beautiful Lake Constance, wonderful German hospitality, excellent breakfast, elegant room, great value.
Stayed 2 nights in Oct 2019

10/10 Excellent

BW, Munich

Business traveler
Liked: Staff & service, property conditions & facilities
Interesting architectural gem with a fantastic historic setting and great restaurants on site.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The history of the building was interesting. I liked have a patio off of our room.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, well appointed luxury hotel. Konstanz old town has a wealth of bistros and architecture to appreciate
Stayed 1 night in Jul 2019

8/10 Good

Timothy

Liked: Staff & service, room comfort
A very good hotel
I thoroughly enjoyed my stay. The hotel was very good, though perhaps in need of a little updating. The staff was competent and helpful. It is a terrific location and very convenient to all the sites of Constance. The hotel restaurant was very good and we'll worth a visit.
Stayed 6 nights in Jul 2019

10/10 Excellent

Håkon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels in Konstanz
This hotel is rich in history. It also has the best location in Konstanz, facing the lake and harbor. Not very far from the train station and old town. Most of staff are friendly and helpful.
Stayed 4 nights in Jun 2019

10/10 Excellent

Couple, Channel Islands

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Lakeside location on its own Island. Easy walking distance from Train Station
Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely feeling of space throughout hotel. Staff were quietly efficient and very helpful. We were each provided with a complementary bottle of water when we checked out for our onward travels.
Stayed 4 nights in Jun 2019

4/10 Poor

Verified traveler

Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel ever! Lake beach, walk into town, best buffet I've ever seen
Stayed 1 night in May 2019

10/10 Excellent

Yuwen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

10/10 Excellent

Earl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The air conditioning was not activated so my wife was uncomfortably hot all night.
Stayed 2 nights in Apr 2019

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
A great first stay Spoiled by Poor Service
Air conditioning in room dodo not work. So had to open the window. Originally only planned 1 night stay, but they said another would be ok but I must still checkout as planned before noon. I checked out but called in the evening after booking again. They said they were happy to give me the same room, but they left my bags in the lobby despite saying they would take them up. Also my pillows and duvets were then missing. I now regret staying the extra night, as it was spoiled after the service about me returning was so much poorer and rude. I will now stay somewhere else in future that don’t mind looking after my cases if I am not yet sure I can book another night.
Stayed 1 night in Apr 2019