Ratings based on 83 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
92% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Minnesota

Moldy Room

Posted Aug 25, 2015
Pros: The night front desk person was very friendly and helpful.
Cons: The mold and mustiness. Become non-smoking!
Location: Unsure, as we just stayed the night as we were passing through.
We booked a room on a mobile phone at 10:30PM on Expedia.com. Unfortunately, we didn't see that it was a smoking room. When we got to the hotel, the front desk person was very friendly and had our keys ready to go- which was great because we were very tired. When we opened the door to our room (225), we were greeted by a disgusting waft of smoky air. Gross. Do they seriously still have smoking rooms nowadays? My husband went down to see if we could get our room switched and was initially told no, since we had booked w/ Expedia- we would have to call (which turned out to be a 41 minute hold time). About 20 minutes later, the gal called and said she could move us, which we were grateful for (room 111?) However, the non-smoking room that we were moved to smelled very badly of mold, and musty. The wallpaper was coming off the walls in the corner and you could visibly see mold above the bathroom door frame. Was it better than the smoking room? Not sure. I do give the night front desk gal a 5 star rating, as she was very friendly and tried to help us as much as she could. Unfortunately, I would not recommend this hotel to another traveler.
4 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Nice hotel for families

Posted Aug 24, 2015
Pros: friendly staff, comfortable rooms
Cons: nicer toiletries
The staff was extremely accomodating. The room was nice and clean, and the bed was comfortable. The toiletries weren't as nice as I would like, but I suppose they are right in line with the price of the hotel. Do you know how room doors have a tendency to slam, and be very noisy? Well this hotel does not have that problem. Huge plus in my book!
Comment from EPC
Aug 27, 2015 by Kristee, EPC
Thank you so much for your comments! We look forward to seeing you again on any future trips you make to the area. Sincerely, Country Inn & Suites
3 out of 5
Recommended
for Everyone
by A verified traveler from Ky

Price

Posted Aug 24, 2015
I found this hotel a little pricey for the quality. Nothing special about the room small 32in TV, kind of plain decor. Room was clean and staff was very friendly.
Comment from EPC
Aug 27, 2015 by Kristee, EPC
Thank you for your comments! We appreciate your business and the concerns that you mentioned. We recently changed management and are looking for ways to improve the hotel and all of our guests comments help us to better our services. We hope that if you are back in the area you will try our hotel again! Sincerely, Country Inn & Suites
5 out of 5
Recommended
for Everyone
by A verified traveler

Great people

Posted Aug 17, 2015
We had a great stay. Staff was nice. Breakfast was good and enjoyed the cookies.
Comment from EPC
Aug 18, 2015 by Kristee, EPC
Thank you for your comments! We are glad that you chose our hotel for your visit and we look forward to seeing you again soon!! Sincerely, Country Inn & Suites
1 out of 5
by A verified traveler from Columbus OH

Never again. Not a 3 star. About 1/2 star.

Posted Aug 17, 2015
Pros: Comforter
Cons: Cleaner, staff more professional, some kind of security after dark, working heater, better food choices, deal with and and remove loud guests
Location: Area not well lit, sorta run down area of town, near train track.
Arrived midnight. Front door unlocked, no one at front desk. No security. Yelled for staff. No one came. Waited couple minutes. Staff's choice of attire was a tee shirt. Checked in. Went to room. Hallway smelled of smoke and like an ashtray. Entered room. Soiled, old musty carpet. Every drawer was pulled out of all furniture and clock was not plugged in. Why? Room was about 55-60 deg. Turned on heater. Had to turn it off. Filled room with the smell of something burning. Thought it would go away, never did. Had to live with the cold. Stains on the carpet and smelled musty as well. Bed was nice and clean though. Wife liked the comforter. TV and channels were acceptable. Urine on toilet between lid and tank. Filth all across bathroom door jab. Never seen so much rust on door hinges. Overall not a clean bathroom. Went to bed. Awaken by people running and yelling in hall. Fell asleep. Awoken again by yelling. Got dressed to investigate. People gone, but hall was even smokier and smell followed me back into the room. Turned on fan and had to live with smell for noise cover. Fell asleep. Train whistle woke us. Fell asleep. Woken by yelling again, Fell asleep. Another train. Got up, showered. No gluten free options at breakfast. At least one would have been nice. Staff smoking in front of exit door. Had to walk through cloud of smoke. 20+ cigarette butts on ground by door. Highly overpriced, better choices nearby. Never will stay at Country Inn again, any of them unless desperate.
Comment from Hotel Management
Aug 22, 2015 by Kristee, Hotel Management
Sir, We would like to apologize to you for your stay. We recently changed the management at the hotel and several other staff members. We are trying to correct the issues the hotel has and upgrade the accommodatons as we can. We hope that you will reconsider and come back to the hotel at a later date to see that we are working diligently to correct all the issues. Sincerely, Country Inn & Suites
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location.

Posted Aug 10, 2015
Nice hotel, clean and quiet_comfortable lobby area with coffee and cookies as nice touch
Comment from Hotel Management
Aug 13, 2015 by Somerset, Hotel Management
Thank you for your comments! We look forward to seeing you soon! Sincerely, Country Inn & Suites Somerset, Ky
2 out of 5
by A verified traveler from Huntsville, AL

Very stained carpets and furniture

Posted Jun 5, 2015
Pros: Their breakfast is always good.
Cons: Clean the carpets or better yet, rip them all out and renovate. Get rid of the dirty outdated furniture and make sure the air is working at all times.
Location: Cumberland State Park is very nice to visit. It is nearby.
I had 3 nights booked at the Country Inn & Suites in Somerset, KY. When we checked in, the room air did not work. I noticed that the carpets were very stained so I didn't mind moving to another room. The other room air worked great, but the carpets were also very stained and the outdated furniture was even dirtier. I didn't dare sit on any of it. I wore socks walking around the room. My spouse and I both use CPAP machines, and there were no outlets on either side of the bed for our machines and only one end table in the middle. Very unaccommodating. The tissue box was empty. The internet did not work. We were disgusted with our night's stay there that we checked out the very next day, cancelled our remaining reservation and moved to another hotel where we had a wonderful stay. I will never stay at that Country Inn & Suites again.
Comment from Hotel Management
Jun 9, 2015 by Customer Care , Hotel Management
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room and the issues you encountered with the internet service. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inn & Suites standards. We were happy to hear that the breakfast was good and hope for another chance to exceed your expectations.
3 out of 5
Recommended
for Families
by David

Posted May 16, 2015 on Hotels
Comment from Hotel Management
Aug 1, 2015
David, Thank you for taking the time to rate our hotel! We hope to see you again soon! Sincerely, Country Inn & Suites Management and Staff
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 15, 2015
Nice hotel very quiet. Our second stay here and I'm sure we will be back.
Comment from Hotel Management
Jul 31, 2015 by Kristee, Hotel Management
Thank you for taking the time to rate your stay with Country Inn & Suites! We appreciate your business and hope to see you again in the future! Sincerely, Country Inn & Suites Management and staff
5 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Country Inn & Suites-Somerset,Ky ---Great

Posted Mar 30, 2015
Pros: Room clean and neat--- great breakfast selection ---- good location off US 27 Staff very good and friendly----
Cons: coffee maker in room failed to work-- otherwise can see no need for changes
Location: Lake Cumberland-- Wolf Creek Dam-- other things to do depending on your interest good selection of fast food and formal dining restaurants close by
Very nice rooms-- clean & neat- Awesome breakfast selection and breakfast facility---- Staff very friendly and professional
Comment from Hotel Management
Jul 31, 2015 by Kristee, Hotel Management
from Indiana, Thank you for taking the time to review and rate our hotel. We are glad that everything was satisfactory and hope to see you again soon!