Posted Aug 25, 2015
We booked a room on a mobile phone at 10:30PM on Expedia.com. Unfortunately, we didn't see that it was a smoking room. When we got to the hotel, the front desk person was very friendly and had our keys ready to go- which was great because we were very tired. When we opened the door to our room (225), we were greeted by a disgusting waft of smoky air. Gross. Do they seriously still have smoking rooms nowadays? My husband went down to see if we could get our room switched and was initially told no, since we had booked w/ Expedia- we would have to call (which turned out to be a 41 minute hold time). About 20 minutes later, the gal called and said she could move us, which we were grateful for (room 111?) However, the non-smoking room that we were moved to smelled very badly of mold, and musty. The wallpaper was coming off the walls in the corner and you could visibly see mold above the bathroom door frame. Was it better than the smoking room? Not sure. I do give the night front desk gal a 5 star rating, as she was very friendly and tried to help us as much as she could. Unfortunately, I would not recommend this hotel to another traveler.
Comment from Hotel Management
Aug 28, 2015 by kristee, Hotel Management
Thank you for your comments and concerns! We appreciate that you have brought this to our attention and we are working diligently to correct this problem and have spoken to our staff members so we can get this taken care of as quickly as possible.
We hope that you will come back and stay with us again to give the hotel another try!
Country Inn & Suites