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Reviews of Club Hotel la Vela

4 out of 5
Club Hotel la Vela
Via Strada Granda, 2, Nago-Torbole, Trentino-Alto Adige

Reviews

7.6

Good

Rating 10 - Excellent. 25 out of 94 reviews" "
Rating 8 - Good. 35 out of 94 reviews" "
Rating 6 - Okay. 25 out of 94 reviews" "
Rating 4 - Poor. 6 out of 94 reviews" "
Rating 2 - Terrible. 3 out of 94 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

5.6/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from staff on Sep 17, 2019
thank you. kind regards

6/10 Okay

Verified traveler

Liked: Staff & service
Excellent location, decent hotel but not 4 stars
The staff here is mostly friendly. The breakfast buffet was great with lots of choices. The room was pretty clean, the bathroom had some leftover hairs from a previous person, but the linens were a bit pitiable with holes in the bath towels and bed comforters.
Stayed 2 nights in Aug 2019
Response from staff on Aug 21, 2019
Thank you for your comment. We will talk to our housekeeping and try our best to be more accurate in all details. kind regards.

8/10 Good

Sarah, Lincoln, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, very clean and helpful staff

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Very bad room
We had booked a room for 4 people and what we got was below our expectations. The room had old furnitures, uncomfortable bed for sleeping and a noisy toilet. Nothing like this photos. The hotel apparently has a new part, but the rest is bad. The location is okay, but this is only one good thing. Definitely do not recommend this hotel.

10/10 Excellent

Brian, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
This is a great Italian hotel that is centrally located in the town of Torbole in the northern part of Lake Garda. The staff is helpful and everything is perfect.

8/10 Good

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Sehr gute zentrale, aber trotzdem ruhige Lage. Renovierungsarbeiten hier und da wären allerdings nötig.
Stayed 5 nights in Oct 2019

6/10 Okay

froschmaier, münchen

Traveled with group
Liked: Staff & service
Pool länger nicht gesäubert,Moosansatz an den Fließen. Personal sehr freundlich und zuvorkommend.
Stayed 2 nights in Sep 2019
Response from staff on Sep 16, 2019
Vielen Dank für Ihre Bewertung, die wir gerne als Anreiz nehmen, uns zu verbessern. Das Kompliment in Bezug auf unser Personal, geben wir sehr gerne weiter. Wir wünschen Ihnen alles Gute und würden uns freuen, Sie in Zukunft wieder bei uns, willkommen zu heißen. Liebe Gruesse, Ihr Team vom Club Hotel La Vela

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Ein typisch italienisches Hotel mittlerer Preisklasse. Das Alter ist überall zu erkennen. Teilweise wurden bereits Renovierungen vorgenommen (Pool-Deck). Für unseren Kurzaufenthalt (als Stop-Over) von zwei Nächten war es ok. Für einen ein- oder mehrwöchigen Urlaub würden wir uns aber eher doch etwas anderes suchen. Sauberkeit in den Zimmern könnte besser sein. Die Lage ist sehr gut und sehr zentral. Das Ufer des Sees, Restaurants, Einkaufsmöglichkeiten und sogar ein Kinderspielplatz in der unmittelbaren Umgebung und super zu Fuß zu erreichen. Daher hatten wir auch bewusst dieses Hotel gewählt. Parkplatz mit etwas Glück kostenfrei direkt am Hotel vorhanden. Das Angebot beim Frühstück war sehr gut. Qualität und Auswahl hat uns überzeugt. Personal war ständig unterwegs um nachzufüllen bzw. Tische zu säubern. Platz war für jeden genügend vorhanden und man wurde persönlich empfangen und an einen freien Tisch geführt. Allerdings aufgrund des altersentsprechendem Zustands und der Sauberkeit möchten wir nicht mehr als drei Sterne vergeben. Hier gibt es Verbesserungspotential! Es ist an der Zeit etwas Geld in die Gebäude zu investieren.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from staff on Aug 30, 2019
thank you

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Top Lage, gutes Essen und saubere Zimmer . Wir waren vollkommen zufrieden.
Stayed 4 nights in Aug 2019

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities
Das hotel ist einfach zu alt, ist in der 80 Jahren vielleicht 70 Jahren geblieben, und für das Geld dinde ich es zu teuer
Stayed 4 nights in Aug 2019
Response from staff on Aug 23, 2019
Vielen Dank fuer Ihre Bewertung, die wir bekommen haben. Gerne nehmen wir Ihren Eindruck auf und bemuehen uns, zu verbessern. Liebe Gruesse,

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr gute Lage, extrem freundliches Personal. Bombastisches Frühstück. Pool ist nicht besonders groß, aber in wenigen Minuten ist man eh am See...
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveler

Stayed 1 night in Aug 2019
Response from staff on Aug 19, 2019
thank you. kind regards

10/10 Excellent

roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfetto per famiglie
Ottima sistemazione, l’hotel è pulito e ben organizzato, la piscina al centro è fantastica per i bambini Il personale preparato ed efficiente Molto accogliente anche nei confronti dei cani Lo consiglio vivamente
Stayed 2 nights in Aug 2019

8/10 Good

KARINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien
Superbe séjour dans cet hôtel
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Arvostelu hotellista
Ensimmäinen huone jonka varasin ei vastannut kuvausta. Karmea! Saimme uuden huoneen mutta reilu lisä maksu. Se ok. Paikoitustilat eivät riittävät. Saimme toiseksi yöksi autopaikan. Eka huone ei missään tapauksessa 4⭐️
Stayed 2 nights in Aug 2019
Response from staff on Aug 14, 2019
Thank you for your comment. We wish you all the best, hopefully to welcome you soon. Kind regards, your staff from club hotel la vela

10/10 Excellent

Anneliese

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ausgerechnet
Super Hotel vor allem für Familien!!!!
Stayed 1 night in Aug 2019

10/10 Excellent

Ulla-Britt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from club hotel la vela on Aug 8, 2019
Thank you for your comment. Kind regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Der Pool war sehr schön und die Nähe zum See herrlich.
Stayed 1 night in Jul 2019
Response from team on Aug 8, 2019
Vielen Dank fuer Ihre Bewertung. Weiterhin wuenschen wir Ihnen eine schoene Zeit. Liebe Gruesse, das Team vom Club Hotel La Vela

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from staff from la Vela on Aug 8, 2019
Thank you. Kind regards

8/10 Good

Ole

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019
Response from staff la vela on Aug 8, 2019
Thank you. Kind regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Ok Hotel rent og venligt personale
Ok hotel til prisen ikke prangende men fint og rent samt venligt personale - og så er det en smuk by.
Stayed 1 night in Jul 2019
Response from staff club hotel la vela on Aug 8, 2019
Thank you very much for your comment. Hope to see you soon. Kind regards

10/10 Excellent

José Luiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa opção próximo ao lago.
Boa localização. Quarto espaçoso. Preço bom. Ficamos satisfeitos com tudo.
Stayed 2 nights in Jun 2019
Response from staff club hotel la vela on Aug 8, 2019
Thank you Jose for your comment. Kind regards

6/10 Okay

Pétur

Liked: Staff & service
Disliked: Property conditions & facilities
Þetta er svona lala, ódýrt en orðið þreytt.
Sundlaug ágæt. Morgunverður líka. Hótelið orðið þreytt. Loftkæling virkaði ekki - óþolandi í 30 gráðum plús. Ódýrt, en ekki nógu.
Stayed 4 nights in Jun 2019
Response from staff club hotel la vela on Aug 8, 2019
Thank you. Kind regards

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常好的住宿環境
地點超好，到超市海灘都是幾分鐘步程。游泳池開放時間08-20
Stayed 1 night in Jun 2019
Response from staff club hotel la vela on Aug 8, 2019
Thank you very much Barry for your comment. Hopefully to welcome you again, we wish you a nice time, kind regards.

10/10 Excellent

Alisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from reservation office on Jun 24, 2019
Thank you very much. Kind regards, the staff from Club Hotel La Vela

8/10 Good

Marco

Da ritornarci
Buono x qualità prezzo un po' trascurato buono anche la cena x16 ,00 euro.
Stayed 1 night in Dec 2018

2/10 Terrible

Francesco, La Spezia

Disliked: Staff & service
Avidi, scortesi, indisponibili, bugiardi e scorret
Avevo prenotato 2 notti, circa 3 ore dopo il check-in delle prima notte (le 21 circa) ci avvisano di una grave problema di salute familiare. Avvisiamo subito l'hotel che ci dice che per loro non ci sarebbero stati problemi ma avendo prenotato con expedia loro non potevano fare niente e non si poteva cancellare. Senza credere a quanto indicato dall'hotel contatto hotels.com a cui spiego la situazione e mi viene detto che vista la disponibilitá al rimborso datami dall'hotel e la situazione spiacevole avrebbero cancellato la seconda notte e mi mettevano in attesa solamente per chiedere conferma all'hotel. Due minuti dopo l'operatore in modo molto gentile mi dice che in realtà l'hotel non è disposto al rimborso e che gli è stato chiesto di gestire loro "la relazione con il cliente" visto che in sostanza ci avevano preso in giro nonostante la nostra situazione emotiva. Il mattino dopo alle 8 prima del check-out chiediamo se potevamo lasciare la camera a dei nostri amici e ci viene risposto di no perchè altrimenti dovevano registrare il cambiamento ed è una cosa lunga che non potevano fare. Ciliegina sulla torta ci chiedono i 10 euro per le pulizie del cane che onestamente, visto che si sono tenuti i soldi di 1 notte x 4 persone e hanno risparmiato 4 colazioni potevano almeno fare il gesfo di evitarsi. Avidi, scortesi, indisponibili, bugiardi e scorretti.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Posto accessibile colazione ottima. Un po' rumoroso
Stayed 1 night in Oct 2018

8/10 Good

Johannes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018

6/10 Okay

Henry

Disliked: Staff & service, property conditions & facilities
Renovierungsbedüftig keine 4 Sterne
Hotel hat gut Lage in Torbele, allerdings sehr laut da an Hauptstrasse keine 4 Sterne etwas unfreundlich am Empfang Zimmer gehören dringend renoviert alte Möbel und alter Teppichboden Pool gut Frühstückauswahl gut Abzocke als´ich vor Ort ein Tag verlängern wollte Zimmer frei aber zum doppelten Preis angeboten.
Stayed 3 nights in Aug 2018

6/10 Okay

Casper

Disliked: Cleanliness, staff & service, room comfort
Deres parkerings plads var fyldt da vi ankom, i receptionen henviste de til to forskellige offentlige p pladser. Den ene måtte vi holder 90 min og den anden var mod betaling. Køkkenpersonalet stod ved morgenbuffeten og skrabede snavs af en tallerken hvorefter den blev sat op i bunken med "rene" tallerkener. Lokalområdet og naturen kunne ikke være bedre. Men anbefaler ikke dette hotel.
Stayed 1 night in Aug 2018

8/10 Good

Lars

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FInt hotel med god beliggenhed
Fint familiehotel med perfekt beliggenhed midt i Torbole by. Tæt på søen, restauranter, legeplads og supermarked. Vi havde dejlig lejlighed: soverværelse, badeværelse, stue/køkken med to yderligere sovepladser. Fin pool - der dog er ret kølig (vi var der ultimo juli). God oplevelse !
Stayed 1 night in Jul 2018

10/10 Excellent

Graziano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

6/10 Okay

Allan Fredin

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
IKKE 4-stjernet niveau
Hotellet er IKKE på 4-stjernet niveau. Det er slidt og har ikke mere end der "skal" være, hverken på værelset eller ved poolen eller restauranten. Personalet ikke speciel service-mindet. Parkering annonceres som gratis, men det kan ikke overholdes, der mangler pladser. Men hotellet ligger perfekt ifh sø, restauranter, cykeludlejning o.lign.
Stayed 14 nights in Jul 2018

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Albergo vicinissimo al Lago
Veramente un bel albergo con piscina, ottimo il personale, la pulizia della camera e colazione molto molto ricca. Consigliato!!!!
Stayed 1 night in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Ottimo hotel, comodo sia per vicinanza al Lago sia ai principali servizi. Siamo rimasti molto soddisfatti per tutto.
Stayed 4 nights in Jul 2018

8/10 Good

Alessia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

4/10 Poor

Geir

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2018

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

10/10 Excellent

Claudio, Pavia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breve soggiorno ma ottima impressione. Stanza pulita e ben organizzata, ambiente tranquillo, camera molto silenziosa, personale cortese e disponibile a dare informazioni e consigli, ampio parcheggio, posizione ottimale, hote pet friendly.
Stayed 1 night in Jun 2018
Response from Carla Bernardi on Jul 14, 2018
La ringraziamo per la sua recensione e per aver evidenziato i nostri aspetti positivi. Cordialmente Carla Bernardi

10/10 Excellent

Peter, Bolzano

Liked: Cleanliness, staff & service, room comfort
Albergo molto vicino al Lago, Collazione a Buffet internazionale molto buona. Camera pulito, Personale molto gentile e disponibili. Esiste Garage dove si puo lasciare la bicci
Stayed 1 night in May 2018

8/10 Good

Silvia, Italy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Albergo molto carino, camere comode Colazione ottima
Stayed 1 night in Apr 2018

10/10 Excellent

Soren Bjerre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
God beliggenhed og gode værelser
Alting fungerede og standarden var meget høj i forhold til den pris vi betalte

8/10 Good

Verified traveler

Liked: Staff & service
Herbstsonne.
Traumhaft schöne Umgebung. Perfekte Lage.
Stayed 2 nights in Oct 2017

8/10 Good

Christoph

Liked: Staff & service
Sonniger Herbst.
Top Lage. Schöne Anlage. Aufmerksamer Service.
Stayed 1 night in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schönes Hotel im Stadtzentrum
Freundliche und nette Hotelmitarbeiter. Gutes und reichliches Frühstück- und Abendbuffet.
Stayed 5 nights in Oct 2017

8/10 Good

Mara, MUC

Liked: Cleanliness, staff & service, property conditions & facilities
Hübsches Hotel, gut gelegen
Übersichtliche und ansprechende Hotelanlage Reichhaltiges Frühstücksbüffet Wir waren zum zweiten Mal dort, weil es ein super Ausgangspunkt ist sowohl zum Bergsteigen, Radeln, zum See als auch in die Altstadt (ich musste mein Auto kaum bewegen!) Meine Kinder hatte ich im Pool immer im Blick, auch vom Balkon aus. Leider war die Bar nicht immer besetzt, daher musste ich manchmal etwas auf meinen Caffè am Nachmittag warten. Das Personal ist ansonsten recht aufmerksam. Abendessen nahmen wir nicht im Haus ein, weil es im Restaurant etwas laut und "rummelig" zuging. Achtung: laut Hotel hat man als Expedia-Gast keinen Anspruch auf einen hoteleigenen Parkplatz, obwohl Expedia das Hotel unter dem Wunsch "mit Parkplatz" anzeigt! Direkt neben dem Hotel befindet sich jedoch ein öffentlicher Parkplatz.
Stayed 6 nights in Aug 2017

8/10 Good

Marat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10
Très bien
Stayed 2 nights in Aug 2017

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lavere standard enn forventet på rommene
Lavere standard enn det som var forventet av et firestjernes hotell. Kort vei fra stranden. Flott bassengområde.
Stayed 2 nights in Aug 2017