Hotel in good position for airport and lake.
Posted Aug 30, 2016
Reception staff very helpful. Some information not easily accessible, eg the free shuttle to and from airport and details regarding the shuttle to town. Also a daily newsletter is available but at the side of reception, not easily seen. Could place it in room each day or at least have it in a more prominent position. Very good fitness and spa facilities. Some of the spa jets didn't work though and while we were there a whole section of the thermal baths were closed for repair. Also young children allowed in this area, which Is not ideal. Some of the staff in the main restaurant not overly helpful regarding menu options, not asked if meal was ok and the bill was presented before we had been asked if we wanted anything else. We sat outside while eating our evening meal and the whole time two children were on scooters doing a circuit around the pool making a lot of noise. The parents were sat near us and ignored them, for most of the time. They then decided to make belching noises as they passed the restaurant area. No member of staff or the parents intervened, until we complained. The children then stopped belching but carried on with their circuits. Some other people just got up and moved inside. Staff should have stopped this before. I except this was a child friendly hotel but this was unacceptable and no apology was given. We had bed and breakfast only and after this experience I am glad we didn't have half board. We only had one evening meal at the hotel.