Superior bungalows more campsite than luxury hotel
Posted Sep 18, 2016 on Hotels
We paid handsomely per night for a 'superior' bungalow in the 'parc' and had high expectations of fabulous accommodation in a luxury resort. What a disappointment! The 'superior' bungalow was stark and unwelcoming more akin to a motel or campsite accommodation than a luxury hotel: plastic furniture, no pictures on the walls, no cushions on the stained, basic sofa bed in the living area, basic flagstones on the floor, no rugs or mats, only one pillow per person in the bedroom, no bedside clock, a kettle but no coffee/tea or welcome pack. Only a shower, basic toiletries included soap and a combined shampoo/shower gel. The only saving grace was a good location, daily cleaning and good internet which is the least you should expect for £265 per night which was a specially discounted, non-refundable, pay in advance price. The manager didn't seem to understand our complaint, arguing that it obviously just wasn't for us and 'haven't you seen the pictures on the web?', yet when we checked in a US gentleman in front of us was also complaining bitterly about his bungalow accommodation. Mid week, the manager offered us a standard hotel room overlooking the street but we declined as it was too much upheaval to move and, anyway, I understood the standard hotel rooms were cheaper than the superior bungalow but when I questioned that he couldn't give me an answer as he said 'our room rates vary according to availability'!! They even charge 15 euros to use the hotel tennis court.