View from property

Reviews of Hotel Excelsior Le Terrazze

4 out of 5
Hotel Excelsior Le Terrazze
via marconi 4, Garda, VR

Reviews

9.0

Wonderful

Rating 10 - Excellent. 318 out of 507 reviews" "
Rating 8 - Good. 145 out of 507 reviews" "
Rating 6 - Okay. 28 out of 507 reviews" "
Rating 4 - Poor. 8 out of 507 reviews" "
Rating 2 - Terrible. 8 out of 507 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Lea

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel was amazing; the breakfast and facilities were good. However, most of the staff members were cold towards us making us feel unwelcome possibly due to us being younger. Additionally other guests kept staring at us adding to us feeling unwelcome. Therefore I recommend if over the age of 21 or as a family.
Stayed 5 nights in Oct 2023

10/10 Excellent

Ruth Mary

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was excellent, staff , facilities and location make this a wonderful place to stay . But our disappointment in the service from Expedia is hard to express , dreadful .. Totally impossible to get hold of them and when our flight was cancelled we could not talk or email them .
Stayed 6 nights in Sep 2023

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Caren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect position. Very comfortable and super friendly helpful staff
Stayed 4 nights in Aug 2023

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Faultless Stay
Everything was spot on, the hotel, staff, food, facilities and just to add ive never stayed in such a clean hotel. We stayed in room 118, standard LV room with balcony and our cleaner was faultless and such a lovely lady. Bravo everyone, we will be back asap!!
Stayed 4 nights in Aug 2023

10/10 Excellent

Gordon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is a fantastic hotel that we would rate as 5 on every aspect. The staff were so friendly and couldnt have been more helpful.
Stayed 8 nights in Jun 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Great stay. Arrived early and made every effort to have the room ready before check-in. Fantastic view from the terrace and the room. All the staff were excellent. Couldn’t recommend the hotel enough.
View from terrace outside room 408.
Stayed 1 night in Jun 2023

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2023

10/10 Excellent

Kimberley Rachael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2023

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, room comfort
Convenient location
It was our 2nd time staying at this hotel. We had a front lake view which was absolutely gorgeous. The room was adequate for two people, although the bathroom was long and quite narrow, having to squeeze past the basin and door which didn’t open fully because of the handle. Not enough plug sockets. These are constructive issues and in no way spoilt our time in Garda.
Stayed 2 nights in Oct 2022

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view, easy walk to town and ferry
View from the front facing room was fabulous. Front desk was incredibly helpful with a number of issues. Room was roomy, clean, bed was good and bathroom clean and good. Breakfast was fantastic so be sure and get it. Staff were very attentive. Walk into town was easy and very close to the ferry. Have dinner at La Losa - we ended up eating there multiple nights. Highly recommend this well located hotel.
Stayed 4 nights in Oct 2022

10/10 Excellent

pauline

Stayed 4 nights in Sep 2022

6/10 Okay

Christine

Traveled with group
Liked: Cleanliness
Clean hotel, good views from the poolside Very tiny room with no space or balcony view, good location to the front of lake Garda,
Stayed 4 nights in Sep 2022

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very friendly and knowledgeable staff. They are extremely accommodating and recommend activities, dinners, shopping. We would recommend this hotel and we will definitely be back🤗
Stayed 3 nights in Aug 2022

10/10 Excellent

John

Stayed 7 nights in Aug 2022

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Garda ☀️
Staff are extremely helpful, food delicious, hotel small and very clean. On edge of town centre which is a promenade walk, close to ferry’s. Free parking and bike hire at hotel.
Stayed 5 nights in Jul 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
My daughter and spent 4 nights at the hotel and were very happy with it. The location is really good and is overlooking the lake. The breakfasts were fantastic with a great choice of food, as were the dinners which were really good value also. I would definitely recommend it to anyone looking to stay at Lake Garda.
Stayed 4 nights in Oct 2021

10/10 Excellent

Rosa, Jacksonville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent experience at this hotel. Walking distance from the city center, clean, wonderful staff, delicious breakfast. I would definitely stay there again. The beds are harder than expected but the room was spacious and with a beautiful view.
Stayed 3 nights in Oct 2021

8/10 Good

Albina

Liked: Cleanliness, staff & service, property conditions & facilities
Weekend gateaway
I booked a special gateaway as by birthday treat and I did mention it in my booking confirmation but it was ignored. During check-in the lady at the reception was a bit grumpy but it’s ok. The room was super small but this is what we booked. The hotel is nice and very well maintained. In case if we ever come back we will be booking a larger room. The one we were in it was difficult to move around as it was too small. The breakfast is good.
Stayed 2 nights in Oct 2021

10/10 Excellent

James D.

Stayed 2 nights in Oct 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was great, very helpful. Great breakfast. Would definitely stay again.
Stayed 1 night in May 2021

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely position
The hotel has a great location overlooking the lake and a short stroll to the waterfront lined with restaurants. It has a pool onsite and a lakeside garden about ten minutes walk away. We visited the garden once but didn't stay as there is also a beachbar there playing loud music. Your room choice will probably make a big difference to your enjoyment of the hotel -- we stayed at first in a room at the front with a large balcony and a gorgeous view over the lake. Perfect. Because our plans changed we stayed a further night and, as the hotel was almost full, had a room at the back without any view. Obviously it was cheaper, but it smelled musty and was not a room we could recommend. The breakfast was first rate -- a mix of continental and freshly cooked eggs. The cleaning staff, bar staff and breakfast chefs were all friendly and helpful. The reception staff were a little more mixed and perhaps lacked a little of the warmth of the other staff.
Stayed 2 nights in Sep 2020

10/10 Excellent

ChrisLock, Walton on Thames Surrey U.K

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is a Perfect Position for access to the Lake Restaurants & Bars. The Rooms are comfortable with Air Conditioning and the Full Lake View Room which we booked was a Spectacular View. The Staff were very Friendly and Courtesy, a Special Thank You for Arianna for Booking all the Restaurants. I
Stayed 7 nights in Sep 2020

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
25th Wedding Anniversary Trip
Lunch with Lake View
Evening pool view
Pool view
Pool view
Stayed 3 nights in Jul 2020

10/10 Excellent

Beres

Stayed 4 nights in Aug 2019

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was clean and modern with a great view of the lake , breakfast was good too
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 3rd time back at the hotel. Excellent as always
Stayed 5 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely location Very clean and helpful, friendly staff
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, fantastic views from the pool area, great breakfast choice, only a couple minutes walk to the promenade where you can walk either way. The room was spotlessly clean and the shower was great. I booked a balcony room at the back of the hotel but had I known it had a view of the car park I wouldn’t have bothered. I would have just booked a room without a balcony as we only sat on it for 20 minutes as the view was just not great. It would be better if you could not see through the railings and you could only see what was above.
Stayed 6 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the hotel, in my opinion probably the best I have stayed in.. the rooms were lovely and clean, the staff were wonderful, the pool area was lovely, overall an amazing stay for us.. would highly recommend and will definitely come back in the future.. thank you to all the staff
Stayed 5 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2019

10/10 Excellent

Yakov

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
I stayed in July 2019 solo for my birthday. There was an awful sewer smell in room 203, they moved me a floor up to 303 but it was present there as well, and hit worse when the air con was off and at 3am in the morning, previous guests confirmed it too. My double, single use room was tiny, not even enough room to turn and get out of bed comfortably. Hotel won't exchange GBP for EUR even though they kept my passport so i couldnt get it from the Bank they sent me to. Breakfast was nice on the terrace and pool area relaxing apart from the traffic noise.
Stayed 2 nights in Jul 2019
Response from The Manager on Oct 7, 2019
Dear Natasha, As already answered on Tripadvisor 4 months ago, I am sorry you found the room smelly, but no other guests, before or after you, had this problem in the same room. You booked the Economy room, We definitely are willing to give upgrades on supplement, but during the period of your stay the hotel was fully booked. Unfortunately we do not change money at the hotel, there are several banks and money exchange in town, we do apologize if they “all close at odd times”…Anyway we need the passport only 10 minutes for the registration and then you could ask us back.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Garda is an amazing place to visit and the Hotel Excelsior is an excellent place to base yourself. The rooms probably vary but our standard no view room was as described and perfectly comfortable and met our requirements. The staff are very welcoming, breakfast is excellent with a chef on hand to cook your eggs however you like them. The pool area is excellent with views of the lake. The only thing to be mindful of is rhat the 'private beach' is a garden area about 5 minutes from the hotel.
Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a fab stay, staff were great. Room lovely, highly recommend.
Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family owned hotel run very well and efficient The food was excellent and staff friendly and helpful. Accomodation very good and at a good central location.
Stayed 7 nights in Jul 2019

10/10 Excellent

Penny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well situated for exploring Garda town, shops, restaurants and other amenities. Really enjoyed the use of the private garden (with sun beds) behind the bikini bar on the beach.
Stayed 7 nights in Jul 2019

10/10 Excellent

Ian, Edinburgh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location, efficient service and friendly staff. Well appointed rooms, high standards of cleanliness and a great pool area.
Stayed 7 nights in Jun 2019

10/10 Excellent

jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, very clean, staff very polite and cheery
Stayed 7 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything we could have needed was available at the hotel, just a short walk along the lake into the centre of Garda and staff were fabulous, Dina in particular was so helpful, friendly and efficient!
Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff
Lovely staff, so kind and friendly, make you feel at home!
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed our stay to Hotel Excelsior Le Terrazze. Great location with plenty of restaurants & cafes for dinning out. We upgraded our room from a standard room to one with a balcony for some extra space although there were no lake view rooms available. Breakfast was good, only critic would be the waiting staff could be a bit more friendly in the morning.
Stayed 7 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. Hotel well situated. Nice pool
Stayed 5 nights in Apr 2019

10/10 Excellent

SUSAN, Birmingham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property well maintained, lovely staff and beautiful views of the lake. Only had breakfast but it was well presented also had a free afternoon tea each day which was an unexpected bonus.
Stayed 4 nights in Apr 2019

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Wouldn't come back
Very tiny room, no place to move. We knew our rooms are without view but the view was to the noisy parking lot, while our windows were next to the chimney. The air-conditioner does not work in the hotel until June so we had to open the windows and couldn't sleep because of the noise. The staff during the check-in was unpleasant. The breakfast and the staff in the dining room were excellent though.
Stayed 2 nights in Apr 2019

10/10 Excellent

ABRAHAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the staying in the hotel was very good. near the lake with good view.the breakfast was very good.the reception was also kind and helpful. The room was clean and arang everyday. tea /coffee free in the room.in the looby tea /coffee and cakes free at 16-18 everyday the service very good If the hotel is full there maybe problem with the parking.
Stayed 4 nights in Mar 2019

10/10 Excellent

Mark, Windsor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, would defiantly recommend, stunning views
Stayed 4 nights in Oct 2018