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Reviews of Hotel Kristal Palace - TonelliHotels

4.5 out of 5
Hotel Kristal Palace - TonelliHotels
Via Confalonieri, 8, Riva del Garda, TN

Reviews

9.4

Exceptional

Rating 10 - Excellent. 45 out of 62 reviews" "
Rating 8 - Good. 15 out of 62 reviews" "
Rating 6 - Okay. 2 out of 62 reviews" "
Rating 4 - Poor. 0 out of 62 reviews" "
Rating 2 - Terrible. 0 out of 62 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Conrad

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Vincenzo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 3 nights in May 2022

8/10 Good

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people were very nice. Mr. Tonnelli was exceptionally helpful. The hotel amenities were marvelous. The hotel was new and in the newer part of town. Depends on what you like as to whether that is good or bad. Close to the beach. But a good walk to the ferry and the historical part of town. Overall a very good experience.
Stayed 4 nights in Jun 2021

8/10 Good

Catherine

Business traveler
Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2020

10/10 Excellent

Bertie, Berkshire

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very modern with good facilities. The breakfast choice was good and their rolling toaster was fast (most are v.slow). It has a happy hour for drinks on the roof terrace plus night time entertainment. It's about a 1km (10-15 min) walk into the main centre of Riva.
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms and bathrooms, nice balcony, good view from the pool area on the roof where there is cafe and breakfast is served. Has its parking. Walking distance to town
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Have just had the most fantastic time. Fabulous hotel and the staff were very helpful (especially Paulo ). Loved the sky bar at night especially the Kristal Collins cocktail and the very romanic Friday night dinner on the roof terrace. Really couldn't fault the hotel. The location was great just a 10 min walk into Riva or the hotel kindly have the service of a minibus. Would recommend this hotel and this region of the lake.
Stayed 7 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were all very friendly and helped to make our stay extra special. The quality of the food served in the hotel dining room is particularly impressive. There was some very good live entertainment in the sky pool bar area.
Stayed 7 nights in Jul 2019

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room, looks exactly like the photographs. Excellent staff and lots of different options for breakfast. I will stay at this hotel the next time I visit Lake Garda.
Stayed 1 night in Jan 2019

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly hotel. Great roof top pool and bar. Good location with amazing views.
Stayed 7 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good to stay.. nice clean good service.. no hair cream:(
Stayed 2 nights in Jan 2018

10/10 Excellent

Paul, Barnsley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful few days in a fantastic place
We visits as part of a European tour to celebrate my wife's birthday - nothing more to say other than an absolutely fantastic hotel in a wonderful resort.

6/10 Okay

Lucas, Miami

Liked: Cleanliness, room comfort
Okay hotely in Garda
The hotel was definitely one of the better ones in Riva del Garda. It looked newer and bigger than the rest. As in most of Europe during the summer the hotel is overpriced for what it offers. The breakfast was included but very poor, the corridors had an old carpet and no a/c (like in most of Europe). We arrived at night and nobody helped us with our luggage to our room. Also, when we plugged in something to an outlet in the room the power went out so we had to go downstairs and get someone to help us out. They were able to fix the problem. They did give us a free upgrade to a room on the fifth floor which was nice as we were celebrating our honeymoon. The room was big that was definitely a plus. They also had a plate of mediocre fruit and prosecco as compliments for our honeymoon. The hotel does not have a view of the lake, from the terrace you can see the lake but it's a limited view.

10/10 Excellent

Asgeir, Reykjavík, Iceland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definately stay there again !
Me and my wife had a lovely stay at Hotel Kristal Palas for two nights. Service was exellent, cleanliness very good and location of the Hotel is good. The staff was good.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
Very nice place enjoyed the stay

10/10 Excellent

Nicola, Suffolk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Fabulous hotel, very helpful staff. My only reservation was the noise levels, walls would appear to be very thin. That said I would definitely return.

10/10 Excellent

Barbara, Huntington Beach, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and modern in glorious nature.
The only complaint I would make about this facility is that the pictures are a little misleading. They show the view from the roof top pool and imply that you are on Lake Garda. You are not, though the lake is walking distance from the hotel. The hotel is very modern and well equipped. The staff is excellent and the breakfast is impressive. Riva de Garda is at the most norther point of Lake Garda and has massive granite cliffs all around it. It has a walker's town and feels very happy and prosperous.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arrived early at the hotel but staff were very helpful and checked to see if our room was ready and also gave us a free upgrade. Rooftop pool was lovely and a really pleasant place to have breakfast.

10/10 Excellent

Honeymoon 16/07, Strickley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Fantastic!!
The Hotel met our expectations & more! We were greeted by friendly staff, our room was lovely & the Terrace was amazing! Loved the music nights, the bar staff Michaelangelo was fab, as was Jessica & Marcos in the restaurant, attentive & welcoming on each morning & evening & couldn't have asked more of them, also the chefs meals were perfect...infact we will have to fast before we come again (which we are intending on doing so) as the food was delicious, and well presented! I couldn't rate this highly enough, they really treated us so well, asI can see with many others! The aircon leaked one night, but was fixed instantly & that is a measure of good customer service as thing's always will go wrong it'show it's dealt with! I thank all staff & the owners & propriotersshould be very prpud of each staff member, even the cleaners were very welcoming when we saw them! It was our honeymoon & after our dissapointing night in Venice (due to poor service, hotel was 4* but their staff was not, which was extremely dissapointing) thank god we had choosen well with Kristal & to all those ppl who left good reviews! X

10/10 Excellent

Joel

Stayed 1 night in Sep 2023

10/10 Excellent

Danja

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles Top
Stayed 5 nights in Aug 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

10/10 Excellent

ANDREA

Stayed 2 nights in Jun 2023

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Alles super, sehr schönes Hotel und tolle Zimmer. Lautstärke in der Nacht etwas höher.
Stayed 2 nights in Jun 2023

8/10 Good

giorgio, ancona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

RAFFAELE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buono nell’insieme e raccomandabile. Personale sempre gentile e preparato. Per chi è non fumatore la piscina e i balconi sono poco fruibili per vicinanza fumatori.
Stayed 6 nights in Aug 2022

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrazza sull’hotel favolosa
Stayed 1 night in Aug 2022

10/10 Excellent

Nilufär

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Täydellinen
Aivan ihana hotelli, me saatiin yllätykseksi kuohuviinipullon sekä hedelmätarjoilun. Huone kaunis ja puhdas 5/5 Aamupala täydellinen!
Stayed 1 night in Apr 2022

8/10 Good

peter martin

Stayed 3 nights in Oct 2020

10/10 Excellent

Etti, Aachen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr nettes Personal, tolles Essen, sehr sauber, wir haben uns rundum wohl gefühlt
Stayed 7 nights in Sep 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Alles super! Top Hotel , super Personal , Lage ruhig
Stayed 3 nights in Aug 2019

10/10 Excellent

Liselotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Rooftop view, jeden Abend angenehme Musikunterhsltung und allgemein sehr guter Service.
Stayed 3 nights in Aug 2019

10/10 Excellent

Aziza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Романтическая поездка в Гарду
Отличный отель, с прекрасным расположением. Очень красивый вид в бассейне, с крыши отеля.
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
快適でした。
Stayed 4 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019

10/10 Excellent

Tamara, Italien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr erholsamer Kurzurlaub😊 Personal und Hotel alles top!!!
Stayed 1 night in Sep 2018

10/10 Excellent

Lusie, Südtirol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kurzaufenthalt
Super Hotel mit toller Bar und Pool auf dem Dach. Kinder werden keine beherbergt, daher sehr ruhiges Ambiente. Einziges Manko ist die Hellhörigkeit der Zimmer, man hört Klospülung und Schritte vom darüberliegendem Zimmer.
Stayed 1 night in Jul 2018

8/10 Good

Frank, Hamburg

Liked: Cleanliness, staff & service
Tolle Skyterasse
Wir haben das Hotel in Riva nach der Skyterasse ausgesucht. Diese ist wirklich gelungen und kombiniert mit dem tollen Frühstück, wirklich einzigartig in Riva. Die Zimmer sind sauber und ok. Besonders ist das freundliche Personal hervorzuheben.
Stayed 1 night in Jun 2018

10/10 Excellent

Fredrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gantastiskt hotell!!
Riktigt fint hotell med bra bra och hjälpsam personal. Vi blev uppgraderade till sviten då vi var på vår smekmånad och finns en välkomnande prosecco! Frukosten var riktigt bra och msten på testaurangen var bra. Dock inge romantisk och mysig restaurang. De hade live musik på kvällen på deras gantastiska rooftop. Mkt trevligt!! Fanns inget att klaga på!
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Hotel erstklassig
Erstklassiges Hotel Gehört zu den besten am Gardasee . Der Pool am Dach mit Terasse. Blick auf dem See und abends Live Musik . Immer wieder gern . Top top top . Personal sehr bemüht und freundlich .

10/10 Excellent

Verena, München

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr elegantes chices Hotel
Wir haben es genossen jeden Tag auf der Dachterasse zu frühstücken und am Pool Zeit zu verbringen. Die Nähe zum Zentrum von Riva ist genial und da das Hotel in zweiter Reihe liegt ist es sehr ruhig!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Anders, Stockholm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ett ställe att längta tillbaka till!
Fantastiskt fint hotell med trevlig personal! En enastående anläggning på taket med bar och pool med oslagbar utsikt! Fräsch frukost som en härlig början på dagen! Ett favorithotell helt enkelt!

8/10 Good

Manfred, Dubai

Liked: Property conditions & facilities, room comfort
Gute Lage schöner Skypool, Gratis Parkplatz perfe
Empfang Personal sehr nett, Zimmer ok leider keine Badewanne, Frühstück übersichtlich leider Aufpreis für Eierspezialitäten (Spiegelei, Omelett, ..) Kaffee Cappucino hatte leider keinen guten Geschmack !

6/10 Okay

Pensionär, lüneburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
supernettes personal
gut, neben den vielen positiven Punkten möchten wir aber auch reine konstruktive Kritik üben. einige Punkte können ohne viel aufwand behoben werden. z.B.: wegweisende Ausschilderung in den Etagen/Treppenhäusern, in welchem Stockwerk man sich beispielsweise befindet und wo ich zum Fitnessraum komme. Insgesamt ist das Haus sehr hellhörig, zumal auch hier durch kleine Maßnahmen Abhilfe geschaffen werden kann, indem man eine ständig quietschende Tür einfach ölt. Allerdings läßt sich die gesamt Hellhörigkeit nicht abstellen, weil das Gebäude einfach nach südlichen Standards gebaut wurde. Die Fitnessmöglichkeit ist zwar gegeben, aber neben den veralteten und sehr strapazierten Geräten, wobei mindestens eins defekt war, ist nicht einmal Desinfektionsmittel bzw. ein Mülleimer vorhanden. Ich hoffen Ihnen mit dieser ausschließlich gut gemeinten Kritik weitergeholfen zu haben. Denn Ihre Freundlichkeit ist nicht mehr zu toppen, deshalb schreibe ich ungerne negatives über ihr Hotel. m.f.g. Gerd und Cornelia Grundmann

10/10 Excellent

T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk service
Flott hotell med god service og god mat.