Ratings based on 24 Verified Reviews

3.7 out of 5
75% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.1 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 21, 2016
Pros: You have to bring or buy (in suprmarket a mile away) soap and shampoo if you stay in apartments.They do not provide it.
Located on the top of the hill,2-floor bulding .no elevator. Good buffet breakfast for about 14 evro,spa cost 20e a day.Good view of the lake
Comment from Hotel Management
Oct 1, 2016 by Gloria G, Ufficio Marketing, Hotel Management
Dear Guest, thank you for the almost positive feedback. You can buy soap and shampoo at the Shop nearby the Apartment Reception, or in the 2 supermarket just few km far from the Resort. The Spa entrance cost 12 euro per person for 3 hours of relax (bathrope, slippers and towels included). We hope to serve you again in the future.
4 out of 5
Recommended
for Families
by A verified traveler from Cheshire, uk

Great holiday of activities/sports/sightseeing

Posted Aug 28, 2015
Pros: facilities were great, stunning views, quiet, plenty of space
Cons: later checkout and/or room available to change.
Location: 2 hour bus trip to venice - long day but well worth it 1/2 hour bus ride to water park and theme park
As a family of 4 (with kids aged 12 and 15), this was a great choice as we used 4 days at the hotel (using the pool, tennis, football, volleyball, water polo, table tennis) plus 5 days sight seeing (walk to Bardolino, swim in the lake), day trip to Venice, visit to Gardaland theme park, and Caneva World water park. Shuttlebuses to town negate the distance from town and mean you can eat in Garda as needed. We stayed in an appt. so were happy to buy our own food from supermarket near Garda bus Station. Initially thought we needed a car but got on fine without one. Our appt was basic, clean, with fantastic view of the lake, overlooking olive, lemon and fig trees. Tennis was 10 euro/ hr plus 12 euro to hire the only 2 rackets they have Lots of space, great amenities that were readily available Just be patient and remember you are on holiday
Comment from Hotel Management
Oct 18, 2016 by Gloria G, Ufficio Marketing, Hotel Management
Dear Jamie, we think you hit the point to enjoy a summer holiday at Poiano! We hope to welcome you again soon. Gloria G, Ufficio Marketing
4 out of 5
Recommended
for Everyone
by A verified traveler

great hotel, pool & facilities

Posted Aug 28, 2015
Pros: 5 of us fitted in the family apartment for 6 with lots of room. Apartment was great size, amazing view from all balconies.
Cons: air con in apartment could have been cooler
Location: Lake Garda lots to do and see. food and drinks cheap in Lake Garda area.
drinks and snacks good value, lots to do. Lake Garda was beautiful.
Comment from Hotel Management
Oct 18, 2016 by Gloria G, Ufficio Marketing, Hotel Management
Dear Guest, thank you for choosing Poiano Resort and sharing your experience with other travellers. We hope to welcome you again. Best regards, Gloria G, Ufficio Marketing
4 out of 5
Recommended
for Everyone
by A verified traveler from Cumbria, England

It did a job

Posted May 17, 2015
Lake Garda can be expensive to get to - Poiano apartments are the alternative. They are basic, but you don't go to this region of Italy to watch TV. It's comfy enough, with acceptable facilities and a nice base for your trip.
Comment from Hotel Management
Oct 18, 2016 by Gloria G, Ufficio Marketing, Hotel Management
Dear John, thank you for choosing Poiano Resort and for sharing your experience. Inside the Poiano there are plenty of activities to do (the olympic pool, archery, bowls, soccer) and the nearby area is not far behind, with a lot of place to walk/ride to, along with amusement park and beaches where you can swim. We hope to welcome you again in the future. Gloria G, Ufficio Marketing
3 out of 5
Recommended
for Everyone
by A verified traveler from uk

Views of Italy

Posted Apr 10, 2015
Great views very good surroundings . Staff helpfull . Downside a lot of coach trips stay noisy kids on football tour .a lot of Germans .
Comment from Hotel Management
Oct 18, 2016 by Gloria G, Ufficio Marketing, Hotel Management
Dear Paul, thank you for choosing Poiano Resort and for sharing your experience with other travellers. We're glad you enjoyed the helpfulness of the staff, along with the view and the location. Our resort is the ideal location for family and couple, and with its 60 hectars of green area is perfect for children. Please be assured that your feedback is very important to us as we endeavour to improve standards and meet all our customer’s needs. We hope to welcome you back in the future. Gloria G, Ufficio Marketing
4 out of 5
Recommended
for Everyone
by A verified traveler from London

well laid out hotel complex in beautiful setting

Posted Aug 20, 2014
Pros: The views from the resort and the pool.
Cons: Include linen costs in original booking fee or at least make it clear they were additional. Offer room cleaning once or twice in a weeks stay.
Location: Garda is good for visiting Verona and the other towns along the lake by bus and/boat
we had booked a one-bed self-catering apartment and were upgraded to a 2-bed bungalow in its own gardens. The accommodation was well equipped but we were unaware that bedding and towels were not included and there would be no cleaning service. We had to pay 16 euros each for linen which had to last all week as a fresh set would require paying again. We also had to provide our own toilet rolls. However the resort and the pool were lovely and there were plenty of sunbeds whatever time you went to the pool. The resort was located a good 40 min walk from Garda but there were free minibuses into the town at certain times. Sometimes there were too many guests so we had to wait for it to return. A car would be useful but was not essential and we were able to travel the area on buses and boats. The hotel shop had very little in it but there were several wellstocked supermarkets in Garda and plenty of restaurants. The resort was a good base for exploring Lake Garda, particularly for families with children or those with a car.
5 out of 5
Recommended
for Everyone
by Christine from Liverpool, UK

Picturesque place

Posted May 22, 2014
Pros: Helpful staff. Clean resort and very well kept grounds.
Cons: The Mini Bus could start earlier (due to the times of the boat trips from Garda) and maybe a larger bus.
Location: Garda is 2.5 k from the resort and an easy down hill walk in May. Pizza bar just outside main gate lovely food, good prices.
Staff very welcoming and friendly. Web site pictures are true. Resort has breath taking views but they must watch out for tree's that are growing fast and may take out some views in the future from peoples apartments. Apartment was clean and a good size. Patio could do with a little attention but chairs and table were fine. You need to be good on your legs are there are lots of steps but there is a golf cart and staff member who will move you and your luggage around. Mini Bus is good. Wonderful pool and very good pool bar not expensive.
5 out of 5
Recommended
for Everyone
by Eaton from England

Beautiful Location, great service

Posted May 15, 2014
Pros: Friendly Staff, shuttle service to town, nice relaxing location and stunning views and spacious apartments.
Cons: TV's and allowing extra channels. Spa service to have special compact deals for guests - I found that it was too expensive to have a treatment.
Location: lake garda and bardolina markets are great to browse for good shopping bargains. I would suggest getting a car as it is easy to see neighboring towns.
Myself and mum enjoyed a very pleasant stay, staff were friendly, we arrived earlier than the checkin time of being 3pm and they allowed us to get into our room, being 7 months pregnant we had a buggy ride to the front door of our apartment and Fabio assisted in getting our bags to the self catering apartment. The apartment was spacioud enough for two people, I would suggest them upgrading TV's and allowing access to other channels including english, however who needs a TV when you have a nice spacious private balcony to enjoy the views of the lake and a nicely prepared salad made from your very own kitchen.
1 out of 5
by Dave from UK

What a Dump !!!

Posted Aug 19, 2013
Pros: The pool was large with plenty of sunbeds.
Cons: Everything except the pool.
Location: Long way from town, but there is a free shuttle bus that runs mornings and evenings, but not in the afternoon.
Stayed in the apartments: what a dump. First apartment looked like it had been furnished by the Romans, with old and tatty furniture, beds and curtains. After complaining, we were moved to a newer block, which was slightly better, but nowhere near good enough for the price charged. Basic kitchen with no oven or microwave, and small fridge. Hotel provide bedding, but don't make up the beds for arrival. Spa facilities included steam room which I wanted to use, but were €12 per person per day. Complete rip off. DO NOT STAY HERE.
3 out of 5
by A verified traveler

Economico, ma carenti di servici esenciali.

Posted Nov 2, 2016
I cell non prendono, internet funciona ma costo extra. Sensa carta igienica ne sapone per i piatti, no cambio servizio pulizia. Lo staff molto gentile.
Comment from Hotel Management
Nov 14, 2016 by Gloria G, Ufficio Marketing, Hotel Management
Gentile ospite, la ringraziamo per aver scelto Poiano Resort e siamo lieti abbia apprezzato la cordialità del personale. Internet ha un costo (2 euro al giorno) per evitare intasamenti, avendo noi solitamente un ampio numero di ospiti in casa. Lei ha prenotato un appartamento self catering, ed i servizi da lei indicati non sono inclusi nella tariffa dell'appartamento, sono però disponibili con un piccolo sovrapprezzo. Speriamo di poterla nuovamente servire.