Advertised as 4 star but closer to 2.
Posted Sep 24, 2016
I am not generally a person to write negative reviews, but on this occasion I do have to. Upon arrival I was informed that breakfast was not included in my booking even though when I arranged it, it clearly stated that breakfast was included. The lady on the desk seemed quite pompous and glared upon me and my partner like we had just committed a serious crime. Anytime we spoke to her she had the same sham of an attitude which really annoyed me. She also informed us that use of the spa would be an extra 15 euros each which was not mentioned when booking this hotel. We stayed in hotel by Gatwick the night before arriving and that had spa included in the price and wasn't even a 4 star. We were taken to our room and was informed that the television had sky on there. This was not the case for the majority of our stay and eventually get rectified the day before leaving. Even so, the channels were very limited and ended up not watching anything. The bed was rock hard, blankets of a poor quality, toilet would continuously be flowing with water like it was constantly flushing meaning that when you did want to go it wouldn't fully flush. Had 2 dirty mugs in the cupboard, 1 dirty and 1 that was okay. There was a kettle and coffee making machine, but complimentary tea and coffee would not have gone a miss. The sofa bed had a hole in it, the towel rack was all rusted and in bad condition as well as the faded paintjobs. 2 star at best I'm afraid. Spa was nice and the surroundings.